Description

Duration

5 Days

30 CPD hours

This course is intended for

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Overview

Important Windows 11 features How these features are used in an Active Directory How to troubleshoot these features

This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

1: Introducing Windows 11

Overview of Windows 11

Recommendations for typical troubleshooting procedures

Troubleshooting installation and deployment

Introduction to management and troubleshooting tools

2: Administering Windows 11 remotely

Using Windows Admin Center

Using Windows PowerShell

Implementing Remote Management

3: Troubleshooting startup and performing system recovery

Recovering Windows 11

Configuring the Registry

Troubleshooting Windows 11 startup

Implementing and troubleshooting BitLocker

Troubleshooting OS service Issues

4: Troubleshooting devices and device drivers

Overview of hardware troubleshooting

Troubleshooting device drivers

5: Configuring and troubleshooting network connectivity

Configuring network connectivity

Troubleshooting network connectivity

Implementing and troubleshooting name resolution

Implementing and troubleshooting remote access

6: Troubleshooting Group Policy

Overview of Group Policy

Resolve GPO application issues on client devices

7: Configuring and Troubleshooting Security Settings

Implementing network security

Implementing Windows 11 security features

Configuring and troubleshooting user accounts

8: Configuring and Troubleshooting User State

Implementing and troubleshooting user state

Implementing and troubleshooting Folder Redirection

9: Configuring and Troubleshooting Resource Access

Configuring and troubleshooting file access.

Configuring and troubleshooting shared folders.

Implementing and troubleshooting Work Folders.

Managing and troubleshooting printers.

Recovering files.

10: Troubleshooting apps

Troubleshooting desktop apps

Troubleshooting app compatibility

Managing UWP apps

11: Monitoring and Maintaining Windows 11

Monitoring Windows 11

Optimizing Windows 11 performance

Managing Windows 11 updates

Course Images

55342 Supporting and Troubleshooting Windows 11

By Nexus Human

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