Description

ITIL® 4 Specialist: Create, Deliver and Support: In-House Training

The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.

This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.

What You Will Learn

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification:

Understand how to plan and build a service value stream to create, deliver, and support services

Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams

Know how to create, deliver, and support services

Organization and Culture

Organizational Structures

Team Culture

Continuous Improvement

Collaborative Culture

Customer-Oriented Mindset

Positive Communication

Effective Teams

Capabilities, Roles, and Competencies

Workforce Planning

Employee Satisfaction Management

Results-Based Measuring and Reporting

Information Technology to Create, Deliver, and Support Service

Integration and Data Sharing

Reporting and Advanced Analytics

Collaboration and Workflow

Robotic Process Automation

Artificial Intelligence and Machine Learning

CI / CD

Information Model

Value Stream

Anatomy of a Value Stream

Designing a Value Stream

Value Stream Mapping

Value Stream to Create, Deliver, and Support Services

Value Stream for Creation of a New Service

Value Stream for User Support

Value Stream Model for Restoration of a Live Service

Prioritize and Manage Work

Managing Queues and Backlogs

Shift-Left Approach

Prioritizing Work

Commercial and Sourcing Considerations

Build or Buy

Sourcing Models

Service Integration and Management

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ITIL 4 Specialist: Create, Deliver and Support: In-House Training

By IIL Europe Ltd

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