Description

Facilitation Skills for Business Analysts: Virtual In-House Training

This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).

Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.

What you will Learn

At the end of this program, you will be able to:

Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication

Describe the facilitation skills that are most supportive of those intersections

Improve your ability to apply these skills in the context of your business analyst functions

Foundation Concepts

The role of the Business analyst (BA)

An Introduction to the BABOK® Guide

Business analyst roles and the product / project life cycle (PLC)

Facilitation skills for the business analyst

The BABOK® Guide and Communication

An introduction to the communication process

Addressing basic communications challenges

Planning business analysis communication

Communication and BABOK® Guide tasks

Targeted Elicitation Techniques

Synergy between communication and targeted elicitation techniques

Preparing for elicitation

Cornerstone targeted technique: interviews

Other targeted elicitation techniques

Related general communication skills

Group Elicitation Techniques

Synergy between requirements communication and group elicitation techniques

Cornerstone group elicitation technique - requirements workshops

Other group elicitation techniques

Related general communication skills - meeting management best practices

Related general communication skills - facilitating best practices

Process / Model-Based Elicitation Techniques

Synergy between requirements communication and process / model-based elicitation techniques

Process / model-based elicitation techniques

Related interpersonal skills - problem solving and decision making

Investigative Elicitation Techniques

Synergy between requirements communication and investigative elicitation techniques

Cornerstone investigative elicitation technique - document analysis

Other investigative elicitation techniques

Summary of elicitation techniques by usage in the requirements process

Using Presentations, Structured Walkthroughs, and Influencing

Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks

Cornerstone technique - structured walkthroughs

General communication skill - presenting

Related interpersonal skill - influencing

Special Facilitation Skills - Negotiating and Mediating

Negotiating

Mediating

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Facilitation Skills for Business Analysts: Virtual In-House Training

By IIL Europe Ltd

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