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2599 Customer Service courses

Electrical Overhead and Underground Distribution Systems

By EnergyEdge - Training for a Sustainable Energy Future

Discover the EnergyEdge's course on electrical overhead and underground distribution systems. Join our classroom training for expert insights.

Electrical Overhead and Underground Distribution Systems
Delivered In-PersonFlexible Dates
£2,899 to £2,999

Level 7 Advanced Diploma in Business Management - QLS Endorsed

4.7(47)

By Academy for Health and Fitness

Elevate your career prospects with our Business Management Course and gain a competitive edge in today's business world. This Advanced Diploma in Business Management at QLS Level 7 course is endorsed by The Quality Licence Scheme Learning Outcomes of Business Management course: By completing the Business Management course, you will: Gain a comprehensive understanding of various aspects of business management. Gain a solid understanding of business management principles. Develop skills in operations management for efficient business management Learn business management techniques to improve organizational performance. Conduct strategic analysis and define product scope for business management Acquire project management skills for successful project execution & business management Optimise workflows through business management Plan and forecast operations for effective business management Implement performance management strategies for business management *** Course Curriculum of Business Management *** Here is the curriculum breakdown of the Business Management at QLS Level 7 course: Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Assessment Process of Advanced Diploma in Business Management at QLS Level 7 You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Management course is ideal for Individuals interested in exploring various facets of business management. Requirements This Business Management Course doesn't need No prior background or expertise. Career path Upon completing the Business Management course, you'll be well equipped to aim for: Business Management Consultant Business Analyst Project Manager Sales Manager Certificates Advanced Diploma in Business Management at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Business Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Level 7 Advanced Diploma in Business Management  - QLS Endorsed
Delivered Online On Demand4 weeks
£100

Fast Track Level 3 Certificate in Access to Aesthetic Therapies

5.0(101)

By Elixskin & Elixir Skin Training

If you are looking to gain a level 3 qualification and you have no qualifications or you have your level 2 qualification within facial therapy and you have a goal of working in advanced treatments such as; – Chemical Skin Peeling – Skin Microneedling – Ultrasound/ Radio Frequency – Dermaplaning – Advanced Blemish Removal – Micropigmentation/ Tattoo Removal – Laser and IPL Qualifications – Injectables Then the Level 3 Certificate in Access to Aesthetic Therapies is the ideal direct route in gaining a level 3 qualification without having to complete massage elements that are required for Level 3 Beauty Therapy General. This qualification is based on the National Occupational Standards (NOS) for relevant principles of beauty therapy and includes all the required elements to achieve a measurable and comparable qualification. Key skills you will learn- Level 2 Facial Therapy- basic facial with steam extractions Level 3 Facial Electricals- microdermabrasion, microcurrent, lymphatic drainage, EMS, high frequency, galvanic. Client consultation and care Health and safety Anatomy, Physiology and Pathology Please confirm dates and availability with us prior to purchasing Who Is This Course Suitable For? Pre-requisites None besides an excellent level of English. You must be able to read and write in English. For further information, please contact us. Course Content You will cover: This qualification is based on the National Occupational Standards (NOS) for relevant principles of beauty therapy and includes all the required elements to achieve a measurable and comparable qualification, which will facilitate further and additional study at levels 4 and above. Learners must achieve all mandatory units which include: – Health and safety – Facial therapy – Consultation and client care – Anatomy, physiology and pathology – Electrical therapies Throughout this qualification, learners will develop their knowledge and understanding of relevant anatomy and physiology and health and safety pertaining to level 2 and 3 therapies. They will also develop the knowledge, understanding and skills to consult with clients and analyse their skin to help facilitate the provision of facial therapies. In parallel, learners will develop their communication and customer service skills, all of which are valued highly by employers. Course Duration & Cost Fast Track- dates vary, contact us for current dates The course is tailored to fit into your schedule. You will be registered onto online portal with easy access for viewing of tutorials reducing time in the centre. You will be required to do home study of treatment theory as well as assignments before you attend the practical training. Practical assessments are done at the centre – duration will be discussed as a training plan is tailored to each trainee. Due to the nature of this type of learning, you will need to be committed to self learning with our guidance. If you are restricted with time due to personal/ work commitments than this course is ideal. £1999 Why Choose Us? This course will allow you to offer the most on trend and in demand treatments that are results driven. The key to a successful business is to offer services that clients will want to keep coming back for. All of the treatments within this diploma have proven results which will support you in customer retention. We do not offer online courses for treatments that require the skill that can only be performed in front an experienced trainer. We ensure we offer a practical course that allows you to work on 2 models per treatment. We want you to be confident in the skill so you can start your business straight away. We are not an Academy and we take pride in this. This means we offer more than just training you in a skill. We understand how difficult and overwhelming it can be to start a new business and our ethos is to provide guidance and support to get you started. All our sessions have an option of 1-2-1 sessions for a personalised experience and have a maximum of 4 students per session. Your journey with us doesn’t end in the practical training session. When you train with Elixir Skin Training you become a part of our brand. We stay in touch with all our graduates and provide that motivation to get you going, which you will not find in large Academies. Quality of training is important but so is what comes after- we support you in every aspect because we want to see you build your business. Categories: Advanced Skin Care Courses, ofqual

Fast Track Level 3 Certificate in Access to Aesthetic Therapies
Delivered In-Person in LeicesterFlexible Dates
£1,999

Executive Secretary & PA Training

By Training Tale

For confident candidates with outgoing personalities and a relentless attention to detail, the field of Secretary & PA Diploma services is wide open. Professional personal assistants (PAs) are the ultimate multitaskers, hired to manage the personal affairs and activities of those they support. Some secretaries and PAs work for large corporations, while others are hired by a single executive, entrepreneur, or influential figure. Regardless of which path you take, becoming a trusted and respected PA or Secretary opens the door to a world of incredible career opportunities. Personal qualities and character, as well as hard skills, are important for success as a PA or secretary. It's simply a matter of learning the roles of PAs and secretaries in order to prepare for a rewarding career in the field. This Executive Secretary & PA Training could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course. Our Executive Secretary & PA Training course has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge & credentials that you need to excel in your new role. Enrol on our Executive Secretary & PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Learning Outcomes After completing this Executive Secretary & PA Training course, learner will be able to: Understand personal assistant fundamentals Understand business telephone approaches Understand information regarding shipping and mail services Understand travel arrangements Understand outline setting up conferences and meetings Understand management of time Understand systems for record keeping and filing Understand business writing techniques Understand communication skills Understand customer service Understand basics of microsoft office skills Why Choose Executive Secretary & PA Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Executive Secretary & PA Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Executive Secretary & PA Training Bundle Course Course 01: Executive Secretary & PA Training Course 02: Minute Taking Course 03: Self Esteem & Assertiveness Skill Course Course 04: Networking Skills Training Course 05: Communication Skills Course Course 06: Level 4 Time Management Course Course 07: Workplace Stress Management Others benefits of this Executive Secretary & PA Training bundle course 7 Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Executive Secretary & PA Training course ] Course Curriculum Of Executive Secretary & PA Training Module 01: Personal Assistant Fundamentals Module 02: Business Telephone Approaches Module 03: Information regarding shipping and mail services Module 04: An Overview of Travel Arrangements Module 05: Outline setting up conferences and meetings Module 06: Management of time Module 07: Systems for Record Keeping and Filing Module 08: Business Writing Techniques Module 09: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills >>-------------<< Assessment Method After completing each module of the Executive Secretary & PA Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Executive Secretary & PA Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Executive Secretary & PA Training course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements There are no specific requirements for this Executive Secretary & PA Training course because it does not require any advanced knowledge or skills. Career path After completing this Executive Secretary & PA Training course, you may able to pursue a formal position in professional Executive PA services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant

Executive Secretary & PA Training
Delivered Online On Demand40 hours
£21

The Reception Workstation

4.5(3)

By Studyhub UK

Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth. As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last. Learning Outcomes Understand the critical role and responsibilities of a receptionist. Develop key skills for effective communication and message handling. Learn to manage the reception area efficiently. Acquire proficiency in scheduling and appointment coordination. Master administrative tasks and understand safety and security protocols. Why choose The Reception Workstation course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is The Reception Workstation course for? Aspiring receptionists and front desk personnel. Administrative staff looking to enhance their skill set. Customer service professionals in hospitality and corporate sectors. Office managers overseeing front desk operations. Anyone interested in a career in front office management. Career path Receptionist - £18,000 to £25,000 Front Office Manager - £22,000 to £30,000 Customer Service Representative - £19,000 to £27,000 Administrative Assistant - £20,000 to £26,000 Office Coordinator - £21,000 to £28,000 Guest Experience Manager - £23,000 to £32,000 Prerequisites This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to the Reception Role Introduction to the Reception Role 00:22:00 Module 02: Essential Reception Skills Essential Reception Skills 00:22:00 Module 03: Understanding the Reception Workstation Understanding the Reception Workstation 00:22:00 Module 04: Handling Phone Calls and Messages Handling Phone Calls and Messages 00:21:00 Module 05: Scheduling and Appointments Scheduling and Appointments 00:22:00 Module 06: Administrative Tasks and Document Management Administrative Tasks and Document Management 00:22:00 Module 07: Safety and Security Protocols Safety and Security Protocols 00:23:00 Module 08: Enhancing Guest Experience Enhancing Guest Experience 00:22:00 Mock Exam Mock Exam - The Reception Workstation 00:20:00 Final Exam Final Exam - The Reception Workstation 00:20:00

The Reception Workstation
Delivered Online On Demand3 hours 36 minutes
£10.99

Lean Practitioner Course

3.5(2)

By Elearncollege

Description Lean Practitioner Diploma  Many enterprises these days are making use of Lean Thinking for the edge in this ever-competitive market. Therefore, emerging leaders and strategic thinkers must be introduced to the Lean Consultant Diploma course to help them understand its advantages and adopt it in their organizations. In a nutshell, the systems and practices in Lean are designed to minimize wastage and cut costs. They are being used in all significant global firms and have reported colossal savings and happier customers. The Lean technique aims to capitalize on customer satisfaction. It emphasizes value addition for its clients while efficiently optimizing available resources. It helps in creating a streamlined process to eliminate waste. Lean Practitioner Diploma course enables you to learn essential project management skills and methods, which will allow you to restructure activities, deliver your product effectively and efficiently and at the same time, manage risks at hand. Experts impart this Lean Practitioner Diploma course in the subject matter via online resources and assessments. It aims for every course-taker to develop complete know-how of applying the methods, tools and techniques for process advancement to several projects. It also helps in developing ideas for initiating these processes across different businesses. One also acquires management, communication, customer service and planning skills that are universally applicable. The Lean Practitioner Diploma course also helps you align Lean resourcefulness with the business strategy, thereby attracting the more significant business to adopt Lean Thinking. A focused approach can fetch effective results and drastic improvements in industry performance. This course will provide you with cutting-edge awareness of techniques that help you visualize long-term and, therefore, be able to pick those areas that require upgrading. What you will learn   1: Lean Consulting  2: Lean In An Organisation  3: Potential of the people  4: Evolution Of Lean  5: Knowing Flow And Value Stream  6: Value Stream Maps  7: Kaizen And Lean Projects  8: Lean Tools  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Lean Practitioner Course
Delivered Online On Demand9 days
£99

Nail Technician Diploma

5.0(1)

By Course Gate

Do you love nails and want to turn your passion into a career? If so, our Nail Technician Diploma Course is perfect for you! This online course will teach you everything you need to know to become a successful nail technician or salon owner. You'll learn how to create stunning nail designs, perform hygienic and safe procedures, and use professional tools and products.

Nail Technician Diploma
Delivered Online On Demand17 hours
£11.99

Facebook for Business

5.0(5)

By Wimbledon Training Services

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.

Facebook for Business
Delivered Online On Demand
£108

LinkedIn for Business

5.0(5)

By Wimbledon Training Services

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

LinkedIn for Business
Delivered Online On Demand
£108

Courier & Delivery Driver Training

5.0(1)

By Course Gate

Enroll in our Courier & Delivery Driver Training course to gain essential skills for a successful career in delivery services. Learn about route planning, vehicle maintenance, traffic laws, and zero contact delivery methods. Enhance your professional capabilities and ensure safe and efficient deliveries.

Courier & Delivery Driver Training
Delivered Online On Demand6 hours 20 minutes
£11.99