2541 Customer Service courses

Start learning British Sign Language (BSL) from scratch with our comprehensive course designed for complete beginners. Master the BSL alphabet, engage in basic conversations, and expand your vocabulary. Ideal for individuals eager to communicate effectively with the deaf community.

Retail Banking Certification Retail banking is increasing in popularity throughout the world, as banks compete to take market share of private clients. It is different to traditional banking, in that it focuses on the customer and their needs, putting packages and plans in place, to ensure that the client's financial needs are met. Anyone already in the banking industry or interested in a career within the banking industry can gain insight and benefit from this course. This course is perfect, if you wish your employees to gain a full insight into the world of retail banking and, upon completion, will end in an industry-recognised certification. What's Covered in the Course? This course is designed to provide your employee with the required knowledge and skills, in order to be effective when it comes to retail banking. The team member can expect to learn the following: An introduction to retail banking: understand what this type of banking is and why it is important to banks, both now and in the future; The various financial systems and how they link to retail banking; The different types of banking and banking channels; The different retail banking products and how these differ from traditional banking products. What sets retail banking apart from banking that has been used for years; An understanding of retail mortgages and loans and why this is important in today's marketplace; Various banking services and how these relate to retail banking; The different banking payment systems that improve the customer experience and meet customers' unique banking and financial needs; Various banking operations that will be beneficial to the team member in the retail banking sector; The importance of great customer service; Money laundering: what it is, how it is carried out and what to watch out for, in order to reduce the risk of this happening within your bank. What are the Benefits of the Course? Up-to-date knowledge and skills regarding UK banking systems and practices; The ability to study online from anywhere, at any time, using any internet-linked device: PC, laptop, tablet or smartphone; A comprehensive course, broken down into manageable modules; Online support during the course, with lifetime access to all modules - they can be revisited as and when required. Upon successful completion of the course, you can instantly download and print an industry-recognised and uniquely verifiable certificate.

Enhance your expertise with our comprehensive bundle of 8 courses: Airport Management, Import/Export & Cross-Cultural Awareness. This power-packed collection offers a unique blend of theoretical knowledge and practical insights, ensuring you acquire the skills necessary to excel in today's dynamic business world. What sets this bundle apart is the inclusion of 3 QLS-endorsed courses, providing you with tangible hardcopy certificates to showcase your achievements. Additionally, we offer 5 CPD QS accredited courses that are highly relevant and designed to bolster your professional capabilities. Immerse yourself in the fascinating realm of Airport Management, where you'll delve into the intricacies of aviation operations, security protocols, and customer service excellence. Gain an in-depth understanding of Import/Export processes, enabling you to navigate international trade with confidence. Develop cross-cultural awareness, honing your ability to effectively communicate and collaborate across diverse global markets. Key Features of the Airport Management, Import/Export & Cross-Cultural Awareness Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Airport Management, Import/Export & Cross-Cultural Awareness bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Airport Management QLS Course 02: Import/Export QLS Course 03: Cross-Cultural Awareness Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Logistic Management Course 02: Supply Chain Management Course 03: Operations Management Course 04: Transport Manager Course 05: Warehouse Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Airport Management, Import/Export & Cross-Cultural Awareness courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: By completing this bundle, you will: Acquire comprehensive knowledge of airport management principles and practices. Understand the intricacies of import/export procedures and compliance requirements. Develop cross-cultural awareness and communication skills essential for global business. Master logistics and supply chain management strategies to optimize efficiency. Gain expertise in operations management, ensuring streamlined processes. Become a competent transport manager, proficient in logistics coordination. Learn effective warehouse management techniques for optimal inventory control. Discover the ultimate bundle of Airport Management, Import/Export & Cross-Cultural Awareness courses that will elevate your professional standing in the dynamic business landscape. Immerse yourself in a world of aviation, international trade, and cross-cultural communication as you unlock the secrets to success. This comprehensive collection includes 3 QLS-endorsed courses that provide you with prestigious hardcopy certificates, validating your expertise. Additionally, 5 CPD QS accredited courses offer relevant insights and skills necessary to excel in various aspects of business operations. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their knowledge and expertise in airport management. Individuals involved in import/export activities or aspiring to pursue a career in international trade. Business professionals engaging in cross-cultural communication and collaboration. Logistics and supply chain practitioners looking to optimize efficiency and streamline operations. Career path Airport Operations Manager: £35,000 - £60,000 per year. Import/Export Specialist: £28,000 - £45,000 per year. International Business Consultant: £40,000 - £70,000 per year. Logistics Manager: £30,000 - £55,000 per year. Supply Chain Analyst: £25,000 - £45,000 per year. Warehouse Operations Supervisor: £22,000 - £40,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

A course aims to provide students with an understanding of the processes and activities involved in managing the flow of goods and services from suppliers to customers. The course typically covers the entire supply chain, including procurement, production, transportation, warehousing, distribution, and customer service.After the successful completion of the course, you will be able to learn about the following, Learn how Sales Management is carried out during different business cycles. Understand the whole mechanism of Supply chain Management and its practical implications. Understand the Management Information System, its different tools and the difference between MIS and IT. The primary goal of a course on Supply Chain Management is to equip students with the knowledge and skills necessary to design, implement, and optimize supply chain systems. By understanding the various components of a supply chain and the interrelationships between them, students can develop a holistic view of how supply chains operate and how they can be improved. The aim of a course on Sales and Supply Chain Management is to provide students with an understanding of the processes and activities involved in managing the flow of goods and services from suppliers to customers. The course typically covers the entire supply chain, including procurement, production, transportation, warehousing, distribution, and customer service. The primary goal of a course on Supply Chain Management is to equip students with the knowledge and skills necessary to design, implement, and optimize supply chain systems. By understanding the various components of a supply chain and their interrelationships, students can develop a holistic view of how supply chains operate and how they can be improved. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Sales and Supply Chain Managements This course explores concepts and inculcates skill in managing sales and supply chains for your business. Understanding Sales and Supply chain Managements Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Supply Chain Manager Logistics Manager Procurement Manager Inventory Control Manager Operations Manager Distribution Manager Transportation Manager Warehouse Manager Production Planner/Scheduler Purchasing Agent Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Freelancers Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Freelancers Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Freelancers Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Freelancers Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Freelancers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Freelancers there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Freelancers course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Freelancers does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Freelancers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Freelancers is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Brand Management Introduction to Brand Management 00:50:00 Module 02: Introduction to Time Management Introduction to Time Management 00:45:00 Module 03: Introduction to Entrepreneurship & Financial Independence Introduction to Entrepreneurship & Financial Independence 00:45:00 Module 04: Introduction to Emotional Intelligence Introduction to Emotional Intelligence 00:45:00 Module 05: Introduction to Social Media Marketing Introduction to Social Media Marketing 00:30:00 Module 06: Introduction to Sales & Negotiations Introduction to Sales & Negotiations 01:00:00 Module 07: Introduction to Business Formation & Management Introduction to Business Formation & Management 00:40:00 Module 08: Introduction to Principles of Marketing Introduction to Principles of Marketing 00:45:00 Module 09: Introduction to Principles of Accounting Introduction to Principles of Accounting 00:45:00 Module 10: Customer Service Relations Customer Service Relations 00:35:00 Module 11: Critical Creative Thinking Critical/Creative Thinking 00:40:00 Module 12: Problem Design Solving Problem Design & Solving 00:30:00

Do you want to know how to communicate effectively? Do you want to improve interpersonal communication skills? Then it's time for you to learn how to communicate effectively in this Effective Communication Course. Description: Effective communication is the key in any field. There are specific strategies and techniques that will no doubt help you in improving your interpersonal communication skills. By undertaking this course you will be able to acquire the appropriate skills to become a great communicator with effective interpersonal abilities. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. Furthermore, it will help the top executive executes effectively commanding their subordinates to function well and communicate with them effectively. People who are interested in learning more about communication and those people who are struggling with communication and wish to express their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Effective Communication Course is a useful qualification to possess, and would be beneficial for the following careers: Customer Service Executives Customer Service Consultant Human Resources Manager Business Development Manager Communication Department Head Executive Producers Marketing Manager Public Relations Officer Social Media Specialist Strategist And Many More! Effective Communication Introduction 00:30:00 Importance Of Effective Communication 00:30:00 7 C's Of Effective Communication 01:00:00 Improving Interpersonal Communication Skills 00:30:00 Becoming A Great Communicator 00:30:00 Properties Of Interpersonal Communication 00:30:00 Wrapping Up 00:15:00 Communication Techniques What Is Communication 00:30:00 Understand Yourself And Your Message 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Effective Communication Course 00:20:00 Final Exam Final Exam- Effective Communication Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: In the modern global business environment, e-commerce shakes the foundation of most industries, leads to entirely new kinds of business, and directly affects both our careers and the way we live. This Level 2 Certificate in E-Commerce Management will teach entrepreneurs how to develop market and manage an e-commerce business, and give you a crucial advantage in today's competitive market. You will learn the terms of e-commerce and m-commerce, how to develop an e-commerce business plan, evaluate e-commerce software options, and much more. So, if you want to build up your career with e-commerce management you should join this course. Learning Outcomes: Describe what the terms e-commerce and m-commerce mean Develop an e-commerce business plan Evaluate e-commerce software options Build an online store with product pages, supporting features, a shopping cart, and an effective checkout process Test, launch, and update your e-commerce site Design engaging, responsive web content Understand e-commerce payment options and choose appropriate options for your site Use appropriate tools to track key e-commerce metrics Identify and optimize supporting e-commerce activities, such as customer service, sales, and inventory management Create a marketing plan with all the essential elements Market your online store using social media and other appropriate channels Use discounts and promotions to market your e-commerce business Understand what security and privacy issues face e-commerce businesses and handle customers' information accordingly Protect your intellectual property Identify the rules and regulations that will govern your e-commerce businesses Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in E-Commerce Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in E-Commerce Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Level 2 Certificate in E-Commerce Management - Updated Version Introduction to Electronic Commerce 00:18:00 E-Commerce Strategy and Implementation 00:21:00 Customer Service 00:21:00 Products, Brands, and Services 00:30:00 Content Planning and Production 00:18:00 Use of Social Networks 00:19:00 Marketing & Advertising 00:35:00 Creating an Engaging User Experience 00:14:00 Transaction Management 00:20:00 E-Commerce Analytics 00:13:00 Level 2 Certificate in E-Commerce Management - Old Version Course Overview 00:05:00 Getting to Know E-Commerce 00:30:00 E-Commerce Building Blocks 00:30:00 Software Options and Solutions 00:15:00 Building Your Online Store 01:00:00 The Finishing Touches 00:15:00 Creating an Engaging User Experience 00:15:00 M-Commerce 00:15:00 E-Commerce Analytics 00:30:00 Supporting Your E-Commerce Business 00:15:00 Marketing Your E-Commerce Business 00:30:00 Security and Fraud Awareness 00:15:00 Rules and Regulations 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

Achieving Hypergrowth with DevOps OKRs OKRs (Objectives and Key Results) as a framework for defining and tracking objectives and their outcomes is now widely adopted by companies of all sizes, within multiple industries: Google, Adobe, Amazon, Facebook, Dell, Microsoft, Siemens, and Samsung, to name a few. Product OKRs allow for alignment in product development and delivery, Marketing and Sales OKR support driving the buying process via distribution channels, and Customer Service OKRs ensure that customers receive the support they need. All OKRs are important and interdependent in a cascading, objective-setting environment; however, DevOps OKRs play a special role. They boost customer satisfaction, revenue, productivity, and many other key results exponentially, thus allowing a company to achieve the next level of business objectives. In this talk, we will review why this is happening and discuss how to make it happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Enhance your skills in Logistics & Operations Management with Level 5 course. Gain expertise in supply chain, process optimization, and strategic planning.