2599 Customer Service courses

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

Aviation: Airport Management & Airport Operations Course Are you aware of the current rise in the global aviation industry? If you've ever pictured yourself as a member of this exclusive club, our Aviation (Aviation): Airport Management Course is your passport to a job in the air. The roles, first aid, safety, and security-related aspects of flight time are concisely explained in this extensive Aviation (Aviation): Airport Management course. Also, everything is covered in this Flight Attendant Course for aviation cabin crew, from understanding the complex aircraft layout to mastering emergency protocols. Also, this Aviation (Aviation): Airport Management Course helps you comprehend all of your responsibilities, first aid, and aircraft systems. During this Aviation (Aviation): Airport Management Course, you can improve your communication abilities, cultural understanding, and personal development. After completing this Aviation (Aviation): Airport Management Course, your understanding of networking systems will change. Enroll in Aviation (Aviation): Airport Management Course to fulfill your desire for challenge and adventure! >> Main Course: Level 5 Diploma in Airport Management >> Gift Courses: Course 01: Aviation (Aviation): Air Cabin Crew Diploma Special Offers of this Aviation (Aviation): Airport Management Course This Aviation (Aviation): Airport Management Course includes a FREE PDF Certificate. Lifetime access to this Aviation (Aviation): Airport Management Course Instant access to this Aviation (Aviation): Airport Management Course Get FREE Tutor Support from Monday to Friday in this Aviation (Aviation): Airport Management Course ***Other Benefits of Aviation (Aviation): Airport Management Course*** Free 2 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing Aviation (Aviation): Airport Management Course] Aviation (Aviation): Airport Management Course Industry Experts Designed this Aviation (Aviation): Airport Management Course into 22 detailed modules. Course Curriculum of Aviation (Aviation): Airport Management Course Module 1: Introduction to Air Cabin Crew Module 2: Duties and Responsibilities of Cabin Crew Module 3: Aircraft Familiarisation Module 4: Communication Skills Module 5: First Aid Module 6: Psychology of Flying Module 7: Grooming and Presentation Module 8: Interview Skills Module 9: Customer Service Module 10: In-Flight Service Module 11: Safety and Security Module 12: Emergency Procedure Module 13: Aircraft Systems Module 14: Languages Module 15: Cultural Awareness Module 16: Professional Development Module 17: Career Advancement Module 18: Networking Module 19: Personal Development Module 20: Cabin Crew Fatigue Management Module 21: Crew Resource Management Module 22: Emergency Evacuation System Assessment Method of Aviation (Aviation): Airport Management After completing each module of the Aviation (Aviation): Airport Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Aviation (Aviation): Airport Management After completing the MCQ/Assignment assessment for this Aviation (Aviation): Airport Management Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Aviation (Aviation): Airport Management Course This Aviation (Aviation): Airport Management Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Aviation (Aviation): Airport Management Course Students who intend to enroll in this Aviation (Aviation): Airport Management Course must meet the following requirements: Aviation (Aviation): Good command of the English language Aviation (Aviation): Must be vivacious and self-driven Aviation (Aviation): Basic computer knowledge Aviation (Aviation): A minimum of 16 years of age is required Career path Aviation (Aviation): Airport Management Course You may be eligible for employment offers as a junior cabin crew, cabin crew, senior cabin crew, cabin crew manager, or in-flight trainer after completing this Aviation (Aviation): Airport Management Course. Certificates Certificate of completion Digital certificate - Included

The Sales Strategy Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Sales Strategy Training consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Module 1: Selling Skills Selling Skills 00:15:00 Module 2: The Sales Cycle The Sales Cycle 00:30:00 Module 3: Framing Success Framing Success 00:15:00 Module 4: Setting Goals with SPIRIT! Setting Goals with SPIRIT! 00:15:00 Module 5: The Path to Efficiency The Path to Efficiency 00:15:00 Module 6: Customer Service Customer Service 00:15:00 Module 7: Selling More Selling More 00:15:00 Module 8: Selling Price Selling Price 00:15:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Over 200 million people work in the tourism and travel industry worldwide. The Business Travel Advisor is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Business Travel Advisor increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Business Travel Advisor covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Business Travel Advisor course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Business Travel Advisor course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Over 200 million people work in the tourism and travel industry worldwide. The Travel Sales Executive is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel Sales Executive increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel Sales Executive covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Sales Executive is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel Sales Executive course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Managerial Skills For Managers Small Business Fundamentals Crash Course Mini MBA - Foundations of Business Strategy Consulting Entrepreneur Mindset Masterclass Situational Leadership Training Project Management Training Team Building Masterclass Complete Online Marketing & Advertising Course Outstanding Customer Service - The Ultimate Guide! Personal / Business Networking Skills For Maximum Success! Six Sigma - Business and Manufacturing Process Improvement Risk Management in Projects, Programs and Portfolios Supply Chain Management Data Analysis For Professionals Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

This is course will give you EVERYTHING you need to become a VTCT Level 4 Qualified Skin Specialist. Why do you need THIS course? Previously the beauty industry had very lax regulation and you could start your business with just CPD accreditation. However, insurance companies, professional skin care brands and professional equipment providers are now looking for qualifications like VTCT as these are a set standard that require assignments and exams at a very minimum of Level 2 and in most cases Level 3. The Level 4 qualifications have been developed as a result of a move towards regulating non-medical aesthetic therapies to ensure practitioner knowledge, client care and safety is at the forefront of all advanced non-medical aesthetic treatments offered by therapists. You will gain ofQual regulated qualifications in the following; Level 3 Access to Aesthetic Therapies- This has Level 2 Facial Therapy within it making the course suitable for complete beginner. Full content list is below. Level 4 Dermaplaning Level 4 Chemical Skin Peeling Level 4 Skin Needling (Nano Needling will be included at NO EXTRA COST) Level 4 Award In Facial Anatomy & Physiology at no extra cost. Full details can be found here Please confirm dates and availability with us prior to purchasing Who Is This Course Suitable For? This course is perfect for those who are beginners with no experience. However, the course can be tailored for those who have partial qualifications/ accreditation and would like to become a qualified Level 4 practitioner. Course Content You will cover; VTCT (ITEC) Level 3 Certificate in Access to Aesthetic Therapies This qualification is based on the National Occupational Standards (NOS) for relevant principles of beauty therapy and includes all the required elements to achieve a measurable and comparable qualification, which will facilitate further and additional study at levels 4 and above. Learners must achieve all mandatory units which include a combination of level 2 and 3 units; – Health and safety – Facial therapy – Consultation and client care – Anatomy, physiology and pathology – Electrical therapies- microdermabrasion, galvanic, high frequency, microcurrent, lymphatic drainage LED light therapy will be added on at NO EXTRA COST Throughout this qualification, learners will develop their knowledge and understanding of relevant anatomy and physiology and health and safety pertaining to level 2 and 3 therapies. They will also develop the knowledge, understanding and skills to consult with clients and analyse their skin to help facilitate the provision of facial therapies. In parallel, learners will develop their communication and customer service skills, all of which are valued highly by employers. Level 4 Facial Anatomy & Physiology– (standalone qualification is £330- as part of this course it is included for NO EXTRA COST) The aim of the Focus Awards Level 4 Award in Facial Anatomy and Physiology (RQF) is to provide learners with the knowledge and understanding of the anatomy and physiology associated with the facial area. Course content; -Understand facial anatomy and physiology -Understand associated pathologies -Understand skin disorders, injuries and conditions Level 4 Qualifications; Level 4 Dermaplaning Level 4 Chemical Skin Peeling Level 4 Skin Needling (Nano Needling will be included at NO EXTRA COST) A full start up equipment kit will be available to purchase on training. Details will be provided upon booking. Course Duration & Cost You will be registered onto online portal with easy access for viewing of tutorials reducing time in the centre. You will be required to do home study of treatment theory as well as assignments before you attend the practical training. This will allow more time to work on models and get hands on experience. You will be required to be in the centre for 3 intensive practical days £4800 Individually courses will cost you £5326 saving you £526! Why Choose Us? This course will allow you to offer the most on trend and in demand treatments that are results driven. The key to a successful business is to offer services that clients will want to keep coming back for. All of the treatments within this diploma have proven results which will support you in customer retention. We do not offer online courses for treatments that require the skill that can only be performed in front an experienced trainer. We ensure we offer a practical course that allows you to work on 2 models per treatment. We want you to be confident in the skill so you can start your business straight away. We are not an Academy and we take pride in this. This means we offer more than just training you in a skill. We understand how difficult and overwhelming it can be to start a new business and our ethos is to provide guidance and support to get you started. All our sessions have an option of 1-2-1 sessions for a personalised experience and have a maximum of 4 students per session. Your journey with us doesn’t end in the practical training session. When you train with Elixir Skin Training you become a part of our brand. We stay in touch with all our graduates and provide that motivation to get you going, which you will not find in large Academies. Quality of training is important but so is what comes after- we support you in every aspect because we want to see you build your business. Categories: Advanced Skin Care Courses, Combined Courses, ofqual, Training

This 3 day practical course (taken in professional beauty salon) designed to show You how to carry out manicures. This course is designed for complete beginners, who wish to learn from basic to professional most popular nail art techniques to start Your career as nail technicians. It is also good to refresh knowledge and learn new techniques for those of You that are already in business.

Learn about Receptionist Diploma from industry experts and boost your professional skill. This Receptionist Diploma course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Receptionist Diploma. You'll also gain the skills of Receptionist Diploma to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Receptionist Diploma professionals and gain first-hand experience of Receptionist Diploma problem-solving. The Receptionist Diploma  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Receptionist Diploma, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Receptionist Diploma will provide you with the latest information and updates of Receptionist Diploma. It will keep you one step ahead of others and increase your chances of growth. Why buy this Receptionist Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Receptionist Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Receptionist Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Receptionist Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Receptionist Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Organising Meeting and Conferences 00:19:00 Module 07: Time Management Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Business Writing Skills 00:25:00 Module 10: Communication Skills Communication Skills 00:19:00 Module 11: Customer Service Customer Service 00:22:00 Module 12: Effective Planning and Scheduling Effective Planning and Scheduling 00:39:00 Module 13: Invoicing/Petty Cash Invoicing/Petty Cash 00:20:00