Description

Are you passionate about creating unforgettable experiences for people? Do you dream of working in luxurious hotels and top-notch resorts? If yes, our Hotel Management and Receptionist with Hospitality Management Course is perfect for you!

According to HubSpot Research, up to 93%of customers are likely to return to companies with excellent customer service. On the flip side, a bad experience can lead to churn, with 61% of customers switching to competitors after just one negative interaction.

This number speaks volume and shows how good customer experience is key for a business to grow. And our course will teach you Hotel Management, how to improve your communication skills, handle difficult hotel guests, staying calm under pressure, computer skills, safety and many more.

Don't miss out on the chance to build a rewarding career in hospitality. Enrol in our Hotel Management and Receptionist with Hospitality Management Course today and take the first step towards a brighter future.

Key Features:

CPD Certified Hotel Management and Receptionist with Hospitality Management Course

Free Certificate from Reed

CIQ Approved Hotel Management and Receptionist with Hospitality Management Course

Developed by Specialist

Lifetime Access

Why Choose Our Course?

By choosing our Hotel Management and Receptionist with Hospitality Management courseis a smart investment in your professional future. Our Hotel Management and Receptionist with Hospitality Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content.

This Hotel Management and Receptionist with Hospitality Management course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Hotel Management and Receptionist with Hospitality Management course is the key to unlocking your potential and advancing your professional journey.

Course Curriculum of Hotel Management and Receptionist with Hospitality Management Course

Module 01: An Overview Of Hotel Reception

Module 02: Hotel Reception Standard Procedures

Module 03: Customer Service In Hotel Reception

Module 04: Communication Skills Required For Hotel Reception

Module 05: Telephone Handling In A Hotel

Module 06: How To Handle Difficult Hotel Guests

Module 07: Administrative Skills As A Hotel Receptionist

Module 08: Computer Skills And Programs

Module 09: Brand Standards In The Hospitality World

Module 10: Being A Team Player: Working With Other Hotel Departments

Module 11: Safety And Security In The Hotel

Module 12: Sales And Marketing As A Hotel Receptionist

Module 13: Dressing The Part: Creating The Professional Look In Hospitality

Module 14: Keeping Stress Under Control On The Job

Module 15: Legal Issues In Hospitality

Module 16: The Future For Hotel Receptionists

Learning Outcomes:

Master hotel reception procedures, standards, and customer service techniques.

Develop effective communication and telephone handling skills for hotel management environments.

Acquire administrative, computer, and brand standard competencies in hospitality.

Enhance hospitality, teamwork, safety, and sales abilities within hotel reception roles.

Cultivate hospitality & professionalism through attire, stress management, and legal awareness.

Anticipate future trends and advancements in the hotel receptionist profession.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Hotel Management and Receptionist with Hospitality Management 4:46:50 1: Module 01: An Overview Of Hotel Reception 21:28 2: Module 02: Hotel Reception Standard Procedures 15:08 3: Module 03: Customer Service In Hotel Reception 19:10 4: Module 04: Communication Skills Required For Hotel Reception 31:32 5: Module 05: Telephone Handling In A Hotel 26:56 6: Module 06: How To Handle Difficult Hotel Guests 20:22 7: Module 07: Administrative Skills As A Hotel Receptionist 14:11 8: Module 08: Brand Standards In The Hospitality World 14:19 9: Module 09: Being A Team Player: Working With Other Hotel Departments 10:15 10: Module 10: Safety And Security In The Hotel 31:31 11: Module 11: Sales And Marketing As A Hotel Receptionist 19:13 12: Module 12: Dressing The Part: Creating The Professional Look In Hospitality 08:37 13: Module 13: Keeping Stress Under Control On The Job 18:26 14: Module 14: Legal Issues In Hospitality 18:31 15: Module 15: The Future For Hotel Receptionists 15:11 16: CPD Certificate - Free 01:00 17: Leave A Review 01:00

Who is this course for?

This Hotel Management and Receptionist with Hospitality Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Hotel Management and Receptionist with Hospitality Management course. Moreover, this course is ideal for:

Individuals aspiring to excel as a receptionist and in hospitality and hotel management roles.

Hotel staff seeking to enhance hospitality, receptionist and administrative competencies.

Professionals transitioning into hospitality, hotel management careers with a focus on reception.

Students pursuing roles in hospitality, hotel management and guest services.

Anyone passionate about delivering exceptional guest experiences in hotels through Hotel Management.

Requirements

There are no requirements needed to enrol into this Hotel Management and Receptionist with Hospitality Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Hotel Management and Receptionist with Hospitality Management course.

Career path

After finishing this Hotel Management and Receptionist with Hospitality Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Hotel Management and Receptionist with Hospitality Management are:

Hotel Receptionist

Guest Services Coordinator

Front Office Manager

Concierge

Reservations Agent

Revenue Manager

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

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Hotel Management and Receptionist with Hospitality Management

By Online Training Academy

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