2663 Customer Service courses

In each complex sale, there are four vital buying roles--anywhere from one to many may play one or more decision-making roles. Understand the role of each buyer and discover how to sell to all four buying influencers in order to build a solid strategic foundation. Understand the three points of entry to gain access to buying influencers. Learning Objectives Explain the importance of qualifying buying roles in complex sales, Describe four types of buying influencers, Identify the primary buying focus for each role, Summarize decision-making criteria for each buying role, Describe how to gain account entry in complex sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Register on the CRM Lead today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The CRM Lead is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The CRM Lead Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the CRM Lead, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:23:00 Module 02: CRM Fundamentals CRM Fundamentals 00:23:00 Module 03: CRM Strategies CRM Strategies 00:34:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:29:00 Module 05: CRM Databases CRM Databases 00:22:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:24:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:21:00 Module 8: Introduction to Customer Service Introduction to Customer Service 00:24:00 Module 9: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:13:00 Module 10: Future of CRM Future of CRM 00:26:00 Assignment - CRM Lead Assignment - CRM Lead 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Receptionist jobs near me is one of the most searched jobs in the job listing sites. In the fast-paced corporate world of London, a corporate receptionist is a beacon of professionalism and efficiency. Imagine being the first point of contact, the welcoming face that sets the tone for esteemed businesses. Corporate receptionist jobs in London offer an exciting blend of challenges and opportunities, where every interaction is a chance to make a lasting impression. From managing phone calls to orchestrating travel arrangements, the responsibilities are diverse, making this career path both dynamic and rewarding. Stepping into the shoes of a corporate receptionist means embracing a multifaceted role encompassing various modules. From mastering business telephone etiquette to efficiently managing mail services, each course module equips learners with essential skills tailored for success in this field. Whether representing your boss and company with finesse or honing impeccable communication skills, the journey of becoming a corporate receptionist in London is filled with growth and development. Corporate receptionist vacancies are not just about answering calls or scheduling meetings; they are about embodying the essence of professionalism and organisational prowess. Through this course, learners delve into the intricacies of time management, customer service, and effective planning, ensuring they are well-prepared to navigate the demands of the corporate world. Joining this course isn't just about securing a job; it's about embarking on a journey towards becoming an indispensable asset in corporate reception and administration. Learning Outcomes: Master business telephone skills for effective communication. Develop proficiency in representing both boss and company with professionalism. Acquire knowledge in managing mail services and shipping efficiently. Demonstrate expertise in organising meetings, conferences, and travel arrangements. Cultivate essential skills in time management, record-keeping, and customer service. Why buy this Corporate Receptionist course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Corporate Receptionist you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Corporate Receptionist course for? Individuals seeking corporate receptionist jobs in London. Aspiring receptionists interested in honing their skills. Professionals aiming to enhance their administrative capabilities. Graduates looking to enter the corporate world. Anyone interested in pursuing a career in customer-facing roles. Prerequisites This Corporate Receptionist was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Corporate Receptionist: £20,000 - £25,000 per annum Dental Receptionist Jobs: £21,000 - £27,000 per annum Hotel Receptionist: £18,000 - £23,000 per annum Vet Receptionist Jobs: £19,000 - £24,000 per annum Course Curriculum Module 01: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Organising Meeting and Conferences 00:19:00 Module 07: Time Management Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Business Writing Skills 00:25:00 Module 10: Communication Skills Communication Skills 00:19:00 Module 11: Customer Service Customer Service 00:22:00 Module 12: Effective Planning and Scheduling Effective Planning and Scheduling 00:39:00 Module 13: Invoicing/Petty Cash Invoicing/Petty Cash 00:20:00

Step into the world of retail banking with our carefully designed course, where you'll uncover the key elements of the banking industry. This course gives you a strong foundation, equipping you with a broad understanding of core banking functions, customer service, financial products, and the evolving landscape of the sector. With the banking industry becoming increasingly sophisticated, gaining essential knowledge of everyday banking operations is crucial for anyone keen to pursue a career or enhance their existing expertise in finance. In just a few lessons, you’ll grasp how retail banking fits within the larger financial ecosystem, what services banks offer, and how these services meet the needs of everyday customers. Whether you’re looking to improve your financial literacy or gain an edge in banking roles, this course will provide you with the knowledge to understand key banking processes. With no need for physical attendance, you can complete the course at your own pace from anywhere, ensuring flexibility while learning the vital aspects of retail banking. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Banking Module 02: Banking Services Module 03: Categories of Banking Institutions Module 04: Bank Teller Module 05: Bank Accounts and Opening Them Module 06: Mathematics for Bank Tellers Module 07: Bookkeeping and Payment Module 08: Cash Sorting & Counterfeit Identification Module 09: Fraud Handling Module 10: Customer Services Module 11: Banking Risk Management Module 12: Ethics Learning Outcomes Understand diverse banking services and their applications. Demonstrate proficiency in fundamental bank teller responsibilities. Apply mathematical principles tailored for effective banking operations. Acquire skills in cash sorting, counterfeit identification, and fraud handling. Enhance customer service skills within the banking context. Develop a comprehensive understanding of banking risk management and ethics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to pursue a career in retail banking. Those seeking foundational knowledge in banking services. Entry-level professionals in the financial sector. Students with an interest in finance and banking. Career changers aiming for opportunities in the banking industry. Anyone keen on understanding the ethical dimensions of banking. Individuals desiring expertise in cash handling and fraud prevention. Banking enthusiasts looking to enhance customer service skills. Career path Bank Teller Customer Service Representative in Banking Retail Banking Associate Banking Operations Assistant Fraud Prevention Specialist Risk Management Officer in Banking Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Overview Airport management covers a vast area and a wide range of tasks; therefore, it requires a great deal of experience to become a part of the airport management industry. The Airport Management Basics course is created by industry experts to help you grasp the key skills and knowledge to pursue a career in this sector.  Through this Airport Management Basics course, you will get introduced to the crucial departments of airport management. The course will teach you how to provide quality customer service in airports. This step by step learning program will instruct you on cargo management and airport components. You will acquire the skills and expertise for security management. The modules will also educate you on airline scheduling, aviation noise control, weather control etc. This Airport Management Basics course is loaded with valuable information and insights into airport management. Enroll in the course and prepare yourself for a promising career in the airport management sector. Learning Outcomes Learn the fundamentals of airport management Get quality training on airport customer service Familiarize yourself with airline scheduling Build essential skills for passenger terminal management and cargo management Enrich your knowledge of aviation noise control Become competent in airport security management Who is this course for? The Airport Management Basics is suitable for anyone interested to pursue a career in airport management  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Airport Management Basics course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Airport manager Airport security director Aviation manager Operations site manager Airport Management Basics Module 01: Introduction to Airport Management 00:16:00 Module 02: Airport Customer Service 00:12:00 Module 03: Passenger Terminal Management 00:16:00 Module 04: Airport Components 00:17:00 Module 05: Airport Peaks and Airline Scheduling 00:18:00 Module 06: Cargo Management 00:19:00 Module 07: Aviation Noise Control 00:11:00 Module 08: Weather Control 00:16:00 Module 09: Sustainable Airport Management 00:17:00 Module 10: Security Management 00:17:00 Module 11: Innovation and Growth 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The CILT(UK) Level 6 Advanced Diploma in Logistics and Transport qualification provides the strategic management skills and tactical insight necessary for professional and business development in the logistics and transport industry. It bridges the gap between the undergraduate CILT(UK) Level 5 Professional Diploma in Logistics and Transport and the postgraduate standard of a Master’s degree.

Learn how to make the most of your time by implementing guidelines that is smart, measurable, achievable, relevant and time based. With accurate goal setting, you will maximize your efficiency as well as your effectiveness and in doing so, learn how to record and track your progress throughout the duration of a specific task, or even merely throughout your normal routine day. You will be able to schedule recurring activities without having anxiety about where you'll have to find the time. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Avoid the 10 biggest time wasters in business, Convert obstacles into opportunities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Ever wondered how the legal world really works behind the scenes? Whether you're helping draft documents, managing court dates, or keeping solicitors one step ahead, roles like paralegal or legal secretary are essential. This course walks you through the nuts and bolts of legal support work and the everyday skills needed in a legal office—from legal terms and document prep to professional communication and time management. It doesn’t fluff things up—it gets straight to what you need to know to confidently support a legal team from your desk. The UK legal support sector continues to grow, with more firms looking for office-based staff who can handle the pace and precision of the legal environment. This course also includes an easy-to-follow career guide with helpful insights into different job routes and what they typically pay. Whether you’re exploring legal admin for the first time or switching from another office-based role, this is a smart step into a well-structured profession with a strong future. And no, you won’t need a wig or gown—just an eye for detail and a willingness to learn. Key Features: CPD Certified Paralegal, Legal Secretary and Office Skills With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Legal Secretary Module 02: English Law & Legal Systems Module 03: The Legal Workplace & Professionals Module 04: Law of Contract & Law of Tort Module 05: Wills, Probate and Estate Law Practice Module 06: Property Law & Conveyancing Practice Module 07: Family Law and Insurance Practice Module 08: Professional Writings and Documents Module 09: Document Proofreading and Editing Module 10: Meeting Management & Minute Taking Module 11: Customer Service and Telephone Handling Skills Module 12: Data Management and Record-Keeping Module 13: Other Essential Skills for Secretarial Role Module 14: Professional Conduct and Ethics Module 15: Microsoft Word Essentials Module 16: Microsoft Powerpoint Essentials Module 17: Microsoft Outlook Essentials Module 18: Microsoft Excel - Top 50 Keyboard Shortcuts ________________________________________________________________________ Complete Career Guide for Paralegal, Legal Secretary and Office Skills (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Legal Secretary. In addition to mastering the essentials of Legal Secretary, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Health and Legal Secretary. Your dream career starts here! List of career guide courses included in Paralegal, Legal Secretary and Office Skills With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the role and responsibilities of a legal secretary. Gain knowledge of English law, legal systems, and workplace dynamics. Master contract, tort, property, family law, and insurance practices. Develop proficiency in drafting professional documents and proofreading. Acquire essential office skills, including meeting management and minute-taking. Demonstrate competence in using Microsoft Office applications for legal tasks. Accreditation All of our courses, including the Paralegal, Legal Secretary and Office Skills With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Paralegal, Legal Secretary and Office Skills With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become legal secretaries or paralegals. Those seeking a comprehensive understanding of legal practices in the UK. Professionals looking to enhance their office and document management skills. Anyone interested in a career involving customer service and legal support. Individuals aiming to boost their employability in legal administrative roles. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path Legal Secretary - £22K to 35K/year. Paralegal - £24K to 40K/year. Office Administrator - £20K to 30K/year. Customer Service Representative - £18K to 25K/year. Document Specialist - £25K to 35K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Sales Overview: Delivery Driver Online Course Are you ready to embark on a fulfilling career as a delivery driver? Welcome to our comprehensive 'Delivery Driver Online Course' designed to equip you with the essential skills, knowledge, and strategies to excel in the dynamic world of delivery driving. Whether you're delivering food, packages, or goods, this course is your passport to success on the road.   Module 1: Introduction to Delivery Driver In this introductory module, you'll gain insights into the role of a delivery driver, its significance in various industries, and the opportunities it offers. Understand the responsibilities, expectations, and potential career paths available to delivery drivers. Module 2: Challenges and Strategies for Delivery Drivers Navigate through the unique challenges faced by delivery drivers, from time management to navigating through traffic. Learn effective strategies to overcome obstacles, optimize routes, and ensure timely deliveries, even in the most demanding situations. Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety is paramount in delivery driving. Explore safety protocols, defensive driving techniques, and hazard awareness to minimize risks and protect yourself, your cargo, and others on the road. From inclement weather to handling emergencies, you'll be prepared for any scenario. Module 4: Customer Service Skills for Delivery Drivers Delivering more than just packages, this module hones your customer service skills to delight customers with every delivery. From professionalism to handling customer inquiries and complaints, learn how to leave a positive and lasting impression. Module 5: Tools and Technologies for Efficient Delivery Driving Discover the latest tools, technologies, and apps that streamline delivery operations and enhance efficiency. From GPS navigation systems to route optimization software, leverage cutting-edge solutions to maximize productivity and minimize downtime. Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethics and integrity are the cornerstones of successful delivery driving. Explore ethical dilemmas, privacy concerns, and legal considerations that impact delivery drivers. Uphold ethical standards and navigate through challenging situations with integrity and professionalism. Module 7: Recap and Future Development as a Delivery Driver In this concluding module, reflect on your journey as a delivery driver and identify areas for growth and development. Set goals, explore opportunities for advancement, and chart your course for continued success in the dynamic field of delivery driving.   Why Choose Our Delivery Driver Online Course? Flexible Learning: Access modules anytime, anywhere, and at your own pace. Expert Guidance: Learn from industry professionals and subject matter experts. Interactive Content: Engaging multimedia content, quizzes, and practical exercises enhance learning retention. Career Advancement: Gain a competitive edge and unlock opportunities for career advancement in the delivery industry.   Don't miss this opportunity to elevate your delivery driving skills and embark on a rewarding career journey. Enroll in our 'Delivery Driver Online Course' today and drive your success on the road ahead! Course Curriculum Module 1: Introduction to Delivery Driver Introduction to Delivery Driver 00:00 Module 2: Challenges and Strategies for Delivery Drivers Challenges and Strategies for Delivery Drivers 00:00 Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety Considerations and Best Practices for Delivery Drivers 00:00 Module 4: Customer Service Skills for Delivery Drivers Customer Service Skills for Delivery Drivers 00:00 Module 5: Tools and Technologies for Efficient Delivery Driving Tools and Technologies for Efficient Delivery Driving 00:00 Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethical Considerations and Challenges for Delivery Drivers 00:00 Module 7: Recap and Future Development as a Delivery Driver Recap and Future Development as a Delivery Driver 00:00