Description

Step into the world of retail banking with our carefully designed course, where you'll uncover the key elements of the banking industry. This course gives you a strong foundation, equipping you with a broad understanding of core banking functions, customer service, financial products, and the evolving landscape of the sector. With the banking industry becoming increasingly sophisticated, gaining essential knowledge of everyday banking operations is crucial for anyone keen to pursue a career or enhance their existing expertise in finance.

In just a few lessons, you’ll grasp how retail banking fits within the larger financial ecosystem, what services banks offer, and how these services meet the needs of everyday customers. Whether you’re looking to improve your financial literacy or gain an edge in banking roles, this course will provide you with the knowledge to understand key banking processes. With no need for physical attendance, you can complete the course at your own pace from anywhere, ensuring flexibility while learning the vital aspects of retail banking.

Key Features

CPD Accredited

FREE PDF + Hardcopy certificate

Fully online, interactive course

Self-paced learning and laptop, tablet and smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Course Curriculum

Module 01: Introduction to Banking

Module 02: Banking Services

Module 03: Categories of Banking Institutions

Module 04: Bank Teller

Module 05: Bank Accounts and Opening Them

Module 06: Mathematics for Bank Tellers

Module 07: Bookkeeping and Payment

Module 08: Cash Sorting & Counterfeit Identification

Module 09: Fraud Handling

Module 10: Customer Services

Module 11: Banking Risk Management

Module 12: Ethics

Learning Outcomes

Understand diverse banking services and their applications.

Demonstrate proficiency in fundamental bank teller responsibilities.

Apply mathematical principles tailored for effective banking operations.

Acquire skills in cash sorting, counterfeit identification, and fraud handling.

Enhance customer service skills within the banking context.

Develop a comprehensive understanding of banking risk management and ethics.

Accreditation

This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certificate

After completing this course, you will get a FREE Digital Certificate from Training Express.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Individuals aspiring to pursue a career in retail banking.

Those seeking foundational knowledge in banking services.

Entry-level professionals in the financial sector.

Students with an interest in finance and banking.

Career changers aiming for opportunities in the banking industry.

Anyone keen on understanding the ethical dimensions of banking.

Individuals desiring expertise in cash handling and fraud prevention.

Banking enthusiasts looking to enhance customer service skills.

Career path

Bank Teller

Customer Service Representative in Banking

Retail Banking Associate

Banking Operations Assistant

Fraud Prevention Specialist

Risk Management Officer in Banking

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Retail Banking Essentials Course

By Training Express

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