Maintaining Customer Satisfaction and Resolving Complaints Effectively Course

1. Bookings may only be cancelled by written notice received by us not less than 10 working days before the date of the course.  We cannot accept cancellations by telephone.  The delegate fee will be credited to you less an administration charge of £25 + VAT per delegate booking that is cancelled. Refunds of delegate fees for late cancellations (i.e. cancellations received by us less than 10 working days before the date of the course) will not be refunded.  Failure to attend the course will constitute late cancellation and payment will still be due or forfeit if already paid. 
2. Where a delegate requests that their booking be transferred to a future course date, and DG Legal agrees to such transfer, the booking shall be deemed confirmed for the new course date. The delegate will not be entitled to subsequently cancel the transferred booking and rely upon the 10-working-day cancellation period in relation to the new course date. Any cancellation of a transferred booking will be treated as a late cancellation and no refund will be payable.
3. You may notify us of a substitute delegate at any stage prior to the start of the course, without charge.  
4. DG Legal reserves the right to vary or cancel a course where the occasion necessitates.   We will refund any payment made in respect of a cancelled course but otherwise do not accept any liability for a course not taking place.

Of course, this can be located on our website here: Data and Privacy Notice

It is the responsibility of the person making the booking to ensure they select the correct course. We recommend reading the course description in full before booking. If you are unsure whether a course is suitable for you, please contact us at teamadmin@dglegal.co.uk for guidance before booking.

If you realise that you have booked onto the wrong course, please email teamadmin@dglegal.co.uk as soon as possible and before the course takes place. Subject to availability, we may be able to transfer your booking to the correct course. Where there is a difference in course fees, a partial refund or an additional payment may be required.

Please note that requests to change courses after the course has started will be treated as a late cancellation, and no refund will be available.

The majority of delegates should choose the General Delegate rate.  

A discount is available for delegates attending from firms with a current retainer contract with DG Legal i.e. firms that are paying a monthly or annual subscription for our Retainer Service (please contact us by emailing teamadmin@dglegal.co.uk for confirmation of eligibility). If you choose the Retainer Delegate option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Yes, prior to the event a link will be sent to the email address used to register for the course so please ensure the delegate details are correct.

To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.

Course reminder emails are typically sent one day before and one hour before the course start time. However, delegates should not rely solely on these reminders.

It is the delegate’s responsibility to note the course date and time, adjust for any local time zone differences where applicable, and join the course promptly at the scheduled start time. Courses will commence as advertised, regardless of whether a reminder email has been received.

If you have not received a reminder, please check your junk or spam folder. To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.

All courses will start promptly at the scheduled time.  We recommend joining a few minutes early to check your connection and ensure you are ready for the prompt start of the course.

It is the delegate's responsibility to ensure they join the course on time. Late arrivals may miss important information, course content, or activities that take place at the start of the session.

Delegates are responsible for checking the scheduled course time, accounting for any time zone differences, and joining the session promptly when it begins.

In accordance with our terms, failure to attend the course will constitute late cancellation and payment will still be due or forfeit if already paid. 

All course times are quoted in UK time. If you are joining from outside the UK, please ensure you convert the course time to your local time zone before attending.

Delegates are responsible for checking the scheduled course time, accounting for any time zone differences, and joining the session promptly when it begins.

Yes and these will be distributed by email after the event.

To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.

The slides will be distributed by email after the event.

To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.

Course handouts are usually emailed to delegates on the same day as the course. In some cases, they may be sent on the next working day, particularly if the course finishes at or after 5pm UK time. Where there is likely to be a delay, delegates will be informed during the course.

If you have not received the handouts within one working day of the course, please check your junk or spam folder. If you are still unable to locate them, please contact us at teamadmin@dglegal.co.uk.

To help ensure that future course communications, access details and handouts are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.

If an email states a document is attached but it is missing from the email, it is possible that your IT support has blocked this.  Please forward the relevant email to teamadmin@dglegal.co.uk requesting the missing document and this will be sent to you.

To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.

No, recording or transcribing of the training session is not allowed.  If you attempt to record or transcribe the session or are found to be recording or transcribing the event, you may be removed from the session and you will not be eligible for a refund.

No, a recording will not be made available.

For our Premier Training courses, please email us at teamadmin@dglegal.co.uk after the event if you require a certificate of attendance.

To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.