2433 Customer Service courses

Objections are an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal. Discover how objections emerge and how to manage the psychological aspects of anxiety called doubt, disruption and decisions. Understand how you can discover your prospect's strongest value that will be the emotional motivator in any sale. Learning Objectives Explain the origins of objections, Dispel four common myths of objections, Manage doubt, disruption and delayed decisions, Apply psychological strategies for resolving concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The benefits of networking are increased referrals, reciprocity, more resources, problem solving, increased visibility, more friends, and more fun. Discover how to expand your circle of influence and be seen and hear at networking events. We will show you how to use effective networking etiquette to start conversations and enter group discussions. Learning Objectives Explain the benefits of networking, Apply networking strategies to expand your circle of influence, Identify the criteria for high-return networking events, Describe networking etiquette Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Confirming a sale takes both nature-or common sense, and nurture-good technique. You will learn how to look for verbal and visual buying signals throughout. We will show you how getting to yes requires stacking building blocks of smaller yeses and how to always advance the sale to the next realistic step. Learning Objectives Explain the ABC's of getting to yes, Identify buying signals, Implement steps for getting to yes, Build a pyramid of yeses that lead to a confirmation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Warm calls are contacts made to a prospect with whom you have a relationship connection either through your own networking or a third party. Understand the referral truths and why it is important for you. Discover how to apply a warm call prospecting strategy to sell more in less time and why the key to this is consistency. Learning Objectives Define referrals, Summarize three referral truths, Describe 11 warm call referral strategies for selling more in less time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Ethical problem-solving is everyone's responsibility. Understand the four common ethical business problems and how to handle them such as HR issues, conflicts of interest, improper use of company resources and customer confidence issues. Discover how to solve ethical problems and avoiding moral disasters. Understand the four stages of ethical problem solving and how to manage this. Learning Objectives Explain four common ethical business problems, Apply four stages to ethical problem solving, Define appropriate steps for whistleblowing Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Evaluation questions help move people from being unaware of their trouble, into awareness and a desire to change. evaluation questions help buyers explore the extent of the damage their trouble is causing. understand all the benefits of evaluation questions and when to use this the most effectively. Learning Objectives Explain four ways people leave their comfort zone, Describe the consequences of not using Evaluation questions in a major sale, Apply Evaluation questions to build urgency for change Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the factors that contribute to poor performance include lack of understanding roles, responsibilities, and accountabilities. We will show you how to measure team performance by individual behavior, individual results to the team, team group dynamics and, team group results. Use the RASIC matrix system to bring clarity and structure to unclear team roles and responsibilities so that you can structure high-performance results. Learning Objectives Apply four ways to measure team performance, Implement the RASIC method for structuring high performance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Negotiation is necessary when a buyer and seller can't agree. Understand the two strategies to negotiate and how to use a variety of techniques to increase your personal negotiating power. We will unpack each step of the negotiation process and guide you through all you need to know to master any negotiation. Learning Objectives Define key negotiation concepts, Explain how negotiations may be used to resolve conflict, Identify opportunities for negotiation, Apply two win-win negotiation strategies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Negotiation is a strategy for resolving differences. Discover what is required to collaborate, create win-win outcomes and when you should compromise. Understand the five levels of negotiations and how you can best be prepared for any negotiation. How can you use a variety of strategies to advance the conversation and follow the seven steps of effective negotiation? Learning Objectives Identify opportunities for negotiation, Explain the qualities of win-win negotiations, Prepare for a negotiation, Employ five negotiation strategies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Synergy produces greater results than the effort of one working alone. Discover the benefits of working together in teams to enhance productivity. Understand how to manage up when required and what will impact the team. Get others to help you and discover how initiative is the secret in how teams achieve synergistic results. Learning Objectives Explain the benefits of synergy and teamwork, Apply six guidelines for enrolling the help of others, Summarize how to be an effective team member, Resolve peer accountability issues Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams