2433 Customer Service courses

Admin, secretaries, and PAs play a vital role in any organisation, providing essential support to executives and teams. They handle a wide range of tasks, from managing calendars and organising meetings to preparing presentations and writing reports.These professionals command salaries that span from £20,000 to £40,000 annually. The UK job market for these professionals is booming, with demand expected to rise by 12% in the next five years. If you're looking for a rewarding and in-demand career, consider becoming an admin, secretary, or PA, our Level 5 Admin, Secretarial & PA course will give you the skills and knowledge you need to launch a successful career in this field. You'll learn everything from the basics of office administration to more advanced topics such as business writing, time management, and customer service. These skills are essential for success in any career, but they are especially important in the administrative field. Behind the seamless operations of every successful business is a linchpin, orchestrating a myriad of tasks effortlessly-be it an admin, a secretary, or a personal assistant. Administrative assistants, secretaries, and personal assistants are essential to the smooth running of any business. They provide a wide range of support services, including managing diaries, organising meetings, handling correspondence, and providing customer service. In the Uk, job demand for administrative assistants, secretaries, and personal assistants is expected to grow by 10% over the next five years. Our "Admin, Secretarial & PA - Level 5" course unfolds this intricate ballet of responsibilities. From mastering the art of effective administration, honing impeccable business writing skills, to orchestrating intricate travel arrangements, this Admin, Secretarial & PA course covers it all. Enrolling is more than a career move; it's embracing a role that's often the heartbeat of an organisation, ensuring its rhythm never falters. This Admin, Secretarial & PA course starts with the basics of Admin, Secretarial & PA and gradually progresses towards advanced topics. Therefore, each lesson of this Admin, Secretarial & PA course is intuitive and easy to understand. Level 5 Admin, Secretarial & PA Course Learning Outcomes: Master fundamentals of office and administrative support. Develop top-tier business communication skills. Grasp the intricacies of effective diary management. Cultivate unparalleled business writing proficiency. Understand key principles of efficient time management. Familiarise with essential tools for impeccable customer service. Delve into the nuances of invoicing and cash handling. GIft CPD Accredited Courses: Office Admin and Organisation Skills Leadership and Management Level 7 Employment Law Minute Taking Course Microsoft Office Bundle Admin, Secretarial & PA Learning Outcomes: Understand core roles of Admin, Secretarial & PA. Master skills essential for effective office administration. Navigate responsibilities of a professional receptionist seamlessly. Enhance business communication and telephone skills. Manage diaries, meetings, and note-taking effectively. Improve organisational and record-keeping prowess. Foster stronger customer service and planning capabilities. Curriculum Breakdown of the Admin, Secretarial & PA Course Admin, Secretarial & PA Course Curriculum: Introduction to Admin Support Assistant Introduction to Personal Assistant Introduction to Office Administration Skills of an Effective Administrator Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Business Etiquette Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Diary Management and Note-taking Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing Petty Cash Endorsed Certificate of Achievement from the Quality Licence Scheme Learners can achieve a QLS endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin, Secretarial & PA. It is also great for professionals who are already working in Admin, Secretarial & PA and want to get promoted at work. Requirements To enrol in this Admin, Secretarial & PA course, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin, Secretarial & PA course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Admin, Secretarial & PA. Executive Assistant: £25,000 to £45,000 per year Office Manager: £22,000 to £40,000 per year Personal Assistant (PA): £20,000 to £35,000 per year Administrative Coordinator: £20,000 to £30,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate QLS Endorsed Hard Copy Certificate Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Ever dreamt of a career where you can make a difference, create unforgettable experiences, and be at the heart of a dynamic industry? The UK's hospitality sector is booming, with a staggering 2.4 million jobs and contributing £106 billion to the economy. But do you have the skills to thrive in this fast-paced environment? This Hospitality Management Bundle equips you with the essential knowledge and expertise to excel in this exciting field. From mastering the art of customer service to navigating complex revenue management strategies, our Hospitality Management programme will empower you to launch or advance your career in hotels, restaurants, travel agencies, and beyond. Learn how to plan and execute exceptional events, manage food safety with confidence, and cultivate the critical thinking skills that make you a valuable asset in any hospitality environment. This Hospitality Management Bundle Package includes: Main Course: Diploma in Hospitality Management at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Catering Management Course 02: Food Safety & Hygiene Management Training Course 03: Hotel Revenue Management Course 04: Event Management at QLS Level 7 Course 05: Travel & Tourism Course 06: Receptionist Skills Course 07: Customer Service Essential Skills Diploma Course 08: Communication Skills Masterclass Course 09: Critical Thinking Training Course 10: Decision-Making in High-Stress Situations Invest in your future and take the first step towards a rewarding career in the vibrant world of hospitality. Enrol in our Hospitality Management Bundle today! Learning Outcomes of Hospitality Management Analyse UK hospitality trends and identify career opportunities. Implement best practices in catering, hotel revenue management, and event planning. Foster exceptional customer service through effective communication and problem-solving. Develop critical thinking skills and make informed decisions under pressure. Master essential receptionist skills and navigate hotel operations with ease. Understand travel and tourism concepts and the dynamics of the industry. Why Choose Our Hospitality Management Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support Start your learning journey straightaway with our Hospitality Management Training! ***Curriculum breakdown of Hospitality Management *** Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Assessment Process of Hospitality Management You have to complete the assignment questions given at the end of the Hospitality Management course and score a minimum of 60% to pass each exam. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the Diploma in Hospitality Management at QLS Level 5 Course exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Hospitality Management bundle doesn't require prior experience and is suitable for diverse learners. Career path This Hospitality Management bundle will allow you to kickstart or take your career in the related sector to the next stage, such as: Hotel Manager Event Planner Travel Agent Restaurant Manager Customer Service Specialist Tourism Manager Certificates CPD QS Accredited PDF Certificate Digital certificate - Included CPD QS Accredited Hard Copy Certificate - £29 Diploma in Hospitality Management at QLS Level 5 Hard copy certificate - Included

24 Hours Left! Don't Let Year-End Slip Away - Enrol Now! Boost Your Career By Enrolling In This Concierge Bundle To Overcome Your Challenges! Receive 09 CPD Accredited additional bundle courses for free when you purchase 1 QLS-Endorsed certificate course. If you wish to gain a solid and compact knowledge of Concierge and boost your career, then take a step in the right direction with this industry-standard, comprehensive Concierge bundle of courses, which are well organised. This Concierge package includes 1 Premium The Quality Licence Scheme-endorsed course with 09 additional CPD Accredited courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this Concierge bundle. This Concierge Bundle Package includes: Course 01: Certificate in Concierge at QLS Level 3 09 Additional CPD Accredited Premium Courses - Course 01: Hotel Management with Hotel Receptionist and Hospitality Management Course 02: Travel & Tourism Course 03: Customer Services Coordinator Course 04: Customer Management Training Course 05: Communication Skills Masterclass Course 06: Personal Hygiene Course Course 07: Confidence Building & Assertiveness Course 08: Decision-Making in High-Stress Situations Course 09: Online Time Management Management The course materials for Concierge are designed by experts. With this bundle package, which enables you to monetize your expertise, success becomes much simpler. Master the abilities, equip yourself with the appropriate qualities, and explore your job options in Concierge relevant industries. Your personal development is aided by this premium Concierge package, which has been approved by the Quality Licence Scheme and CPD accreditation. You'll have the freedom to practice at your own pace. Here are some of the key topics you will learn in this course: Understanding the needs and expectations of guests and customers Providing excellent customer service and hospitality Knowledge of local areas and resources, including restaurants, transportation and local events Handling and resolving complaints and difficult situations Maintaining and updating guest information and preferences Why Prefer This Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support Here is the curriculum breakdown of main QLS Course of this Concierge bundle: Certificate in Concierge at QLS Level 3 Understanding the Service Types of Concierge Services Necessary Skills for Any Concierge Principles for a Concierge Service Business Delivering Customer Service Concierge Work Environment and Etiquettes Emergency Measures Assessment Process? After completing an online module from bundle, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, & the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Concierge at QLS Level 3exams. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for anyone interested in pursuing a career in the hospitality industry, providing top-notch customer service to guests and customers. The course is suitable for the following: Aspiring professionals who have a passion for customer service and hospitality and want to work in hotels, resorts, or high-end residential buildings. Current customer service professionals who want to improve their skills and knowledge and advance in the hospitality industry. Individuals who are interested in working in the hotel, travel or tourism industry and want to learn more about the role and responsibilities. College students or recent graduates who are looking to enter the hospitality industry and gain a competitive edge over other job applicants. Entrepreneurs who are looking to start their own concierge or lifestyle management business. Requirements No prior background or expertise is required for this bundle. Career path Hotel Concierge Residential Concierge Guest Services Representative Lifestyle Manager Visitor Services Coordinator Membership Services Coordinator Guest Relations Specialist In the UK, the typical annual income for these professionals ranges from £25,000 to £60,000, depending on your experience. Certificates Certificate in Concierge at QLS Level 3 Hard copy certificate - Included For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

The Microsoft Certified Associate is a new breed of Microsoft certification. It is referred to as a ‘role-based certification’. According to Microsoft, role-based certifications show that individuals that possess them are keeping pace with today’s technical roles and requirements. They allow a learner to skill up and prove their expertise to employers and peers, plus get the recognition and opportunities they’ve earned

Level 5 QLS Diploma | QLS Certificate Included | 10 CPD Courses & PDF Certificates | 145 CPD Points | Lifetime Access

Course Description Get instant knowledge from this bite-sized Diploma in Personal Assistant and Minute Taking Part - 3 course. This course is very short and you can complete it within a very short time. In this Diploma in Personal Assistant and Minute Taking Part - 3 course you will get fundamental ideas of minute taking, the key understanding of minute writing, customer service and so on. Enrol in this course today and start your instant first step towards learning customer service. Learn faster for instant implementation. Learning Outcome Familiarise with minute writing Understand customer service Gain in-depth knowledge of the invoicing Deepen your understanding of effective planning and scheduling Strengthen preparation for minute taking Learn about the meeting structure How Much Do Personal Assistants Earn? Senior - £38,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £19,000 (Apprx.) Requirement Our Diploma in Personal Assistant and Minute Taking Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Diploma in Personal Assistant and Minute Taking Part - 3 Module 01: Customer Service 00:16:00 Module 02: Effective Planning and Scheduling 00:47:00 Module 03: Invoicing/Petty Cash 00:27:00 Module 04: Introduction to Minute Writing 00:21:00 Module 05: Preparation for Minute Taking 00:24:00 Module 06: The Meeting Structure 00:17:00 Assignment Assignment - Diploma in Personal Assistant and Minute Taking Part - 3 00:00:00

🛍️ Store Assistant Training Course Overview: Excelling in Retail Excellence Ready to embark on a rewarding journey in the retail industry? Our comprehensive 'Store Assistant Training Course' is crafted to equip you with the skills and knowledge essential for success in the dynamic world of retail. From store operations to customer service, this course covers it all to transform you into a proficient and customer-focused store assistant. 🎓 Module 1: Introduction to Retail Industry Begin your retail adventure with a deep dive into the vibrant and ever-evolving retail landscape. Understand the key players, market trends, and the fundamental principles that shape the industry. Get ready to navigate the exciting challenges of retail with confidence. 🏢 Module 2: Store Operations Uncover the inner workings of a retail store, from inventory management to merchandising and beyond. Learn the art of effective organization and optimization of store spaces to create a seamless and customer-friendly shopping environment. 🛒 Module 3: Product Knowledge Become a product expert! This module focuses on enhancing your knowledge about the products you sell. From features and benefits to understanding customer needs, gain the expertise to assist customers in making informed purchasing decisions. 💰 Module 4: Sales Techniques Refine your sales skills and discover the art of persuasion. Explore effective sales techniques, including upselling and cross-selling strategies, to maximize revenue and provide customers with a personalized shopping experience that keeps them coming back. 🤝 Module 5: Customer Service Elevate your customer service game to new heights. Understand the importance of building strong customer relationships, handling inquiries, and resolving issues with a smile. Learn to exceed customer expectations and create a positive and lasting impression. 🌟 Why Choose Our Store Assistant Training Course? Practical Learning: Hands-on exercises and real-world scenarios for practical skill development. Industry-Relevant Content: Stay updated on the latest trends and customer expectations in the retail sector. Experienced Instructors: Learn from seasoned retail professionals with a wealth of industry knowledge. Career Advancement: Open doors to diverse opportunities within the retail industry. 🛒 Enroll Now and Transform Your Retail Career! Don't miss the chance to embark on a fulfilling career as a skilled store assistant. Our Store Assistant Training Course is designed to equip you with the expertise needed to excel in the competitive retail landscape. Enroll now and unlock the keys to success in this dynamic and customer-centric industry! Course Curriculum Module 1_ Introduction to Retail Industry. Introduction to Retail Industry. 00:00 Module 2_ Store Operations. Store Operations. 00:00 Module 3_ Product Knowledge. Product Knowledge. 00:00 Module 4_ Sales Techniques. Sales Techniques. 00:00 Module 5_ Customer Service. Customer Service. 00:00

Level 2, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Unlock the secrets to successful sales and elevate your career with our Sales & Selling Management course. Master the art of effective sales presentations, negotiations, and customer relationships. Explore strategic planning, market analysis, and the synergy between marketing and sales. Develop essential skills in CRM, communication, and customer service. Join us to transform your approach to sales and achieve sustainable growth in today's competitive business landscape.

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00