2539 Customer Service courses

Overview In order to provide proper medical facilities to the patient, it is vital to provide smooth customer service. Learn how to offer quality service and allow them to have a good experience from the Patient Customer Service Course. Whether you are an aspiring professional or already working in the medical sector, this course will come in handy. The course is designed to provide you with an excellent learning experience. You will be able to familiarise yourself with different areas of patient customer service. Here, you will be able to improve your skills such as operative, organising skills, filling skills and learn how to assist your customers effectively. The course will also include lessons on medical jargon and terminology. By the end of the course, you will develop the competence to handle difficult customers. Along with effective skills, the course will also provide you with a certificate of achievement. This certificate will increase your employability in the relevant fields. Join now! Course Preview Learning Outcomes Get introduced to the different areas of patient customer service Learn how to effectively provide customer services to the patient Improve your operative and organising skills Enhance your knowledge of medical jargon and terminology Build your expertise in effective filing systems Become proficient in dealing with difficult customers Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Patient customer service Filing medical records Organising schedules Who Should Take This Patient Customer Service Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Patient Customer Service Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Patient Customer Service Course Certification After completing and passing the Patient Customer Service Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Patient Customer Service Course will equip you with effective skills and abilities and help you explore career paths such as  Medical Receptionist Patient Services Coordinator Medical Administrator Customer Experience Specialist Healthcare Team Leader Module 01: Introduction To Patient Customer Service Introduction to Patient Customer Service 00:25:00 Module 02: Effective Patient Customer Service Training Effective Patient Customer Service Training 00:26:00 Module 03: Areas Of Patient Customer Service Areas of Patient Customer Service 00:36:00 Module 04: Customer Service Operative Skills Customer Service Operative Skills 00:36:00 Module 05: Organising Schedules Organising Schedules 00:44:00 Module 06: Medical Jargon And Terminology Medical Jargon and Terminology 00:44:00 Module 07: Effective Filing Systems In Medical Offices Effective Filing Systems in Medical Offices 00:35:00 Module 08: Patient Customer Service Soft Skills Patient Customer Service Soft Skills 00:28:00 Module 09: What Customer Service Is To Different Medical Professionals What Customer Service Is to Different Medical Professionals 00:36:00 Module 10: Providing Customer Service And Support To Colleagues Providing Customer Service and Support to Colleagues 00:27:00 Module 11: Handling Difficult Customers Handling Difficult Customers 00:38:00 Assignment Assignment - Patient Customer Service Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

Customer Service: Customer Service Online Training Start your journey as a Results-driven and passionate professional! - To build a successful career, enrol in our Level 2 Customer Service course. Are you interested in beginning a career in Customer Service: Customer Service? Are you interested in gaining the information and abilities necessary for this position in customer service? Yes you are in the right place. Start this Customer Service: Customer Service course to broaden your professional horizons. You may get a quick overview of the best customer care and assistance available in the business world by contacting our Customer Service: Customer Service course. The goal of the Customer Service: Customer Service course is to give students a thorough understanding of the fundamentals of excellent customer service. This Customer Service: Customer Service teaches you With advice on how to win back consumers, handle complaints, and handle difficult situations. you will also discover how to manage stress when working with problematic customers by taking this Customer Service:Customer Service course. By the completion of the Customer Service: Customer Service course, you will have a better understanding of client demands and effective communication techniques. This Customer Service: Customer Service course can help you if you want to start a successful career in customer service. With our Customer Service: Customer Service assistance, take the first significant step toward reaching your full potential right away. Main Course: Level 2 Customer Service Course Free Courses are including with this Customer Service: Customer Service Training Course Along with The Customer Service: Customer Service Course, We Offer a free Level 5 Hospitality Management Course Along with The Customer Service: Customer Service Course, We Offer a free Travel agent Course Special Offers Of this Customer Service: Customer Service Course This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course Get FREE Tutor Support to this Customer Service: Customer Service Course Customer Service: Customer Service Online Training The goal of the Customer Service: Customer Service course is to give students a thorough understanding of the fundamentals of excellent customer service. This Customer Service: Customer Service teaches you With advice on how to win back consumers, handle complaints, and handle difficult situations. you will also discover how to manage stress when working with problematic customers by taking this Customer Service: Customer Service course. By the completion of the Customer Service: Customer Service course, you will have a better understanding of client demands and effective communication techniques. Who is this course for? Customer Service: Customer Service Any interested persons, including students and job seekers, are welcome to enrol in this Customer Service: Customer Service course. Requirements Customer Service: Customer Service To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service course, you must be vivacious and self driven. To complete our Customer Service: Customer Service course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service course. Career path Customer Service: Customer Service You have a fantastic opportunity to master several skills and investigate various career options with this Customer Service: Customer Service course.

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

***24 Hour Limited Time Flash Sale*** Real Estate Agent, Property Sales with Customer Service Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Real Estate Agent, Property Sales with Customer Service courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Real Estate Agent, Property Sales with Customer Service . Whether you're a student, recent graduate, or job seeker, our Real Estate Agent, Property Sales with Customer Service bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Real Estate Agent, Property Sales with Customer Service Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Real Estate Agent, Property Sales with Customer Service bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Real Estate Agent Complete Training QLS Course 02: Phone-Based Customer Service QLS Course 03: Residential Property Sales 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Property ManagementCourse 02: Property LawCourse 03: Property Development DiplomaCourse 04: Know the Selling Strategies that Boost Customer AcquisitionCourse 05: Innovative Customer Service Techniques In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Real Estate Agent, Property Sales with Customer Service courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Real Estate Agent, Property Sales with Customer Service Bundle: Master the foundational principles and techniques of Real Estate Agent, Property Sales with Customer Service . Develop advanced proficiency in Real Estate Agent, Property Sales with Customer Service methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Real Estate Agent, Property Sales with Customer Service . Enhance your problem-solving and critical thinking abilities within the context of Real Estate Agent, Property Sales with Customer Service . Cultivate strong communication and collaboration skills essential for success in Real Estate Agent, Property Sales with Customer Service . The Real Estate Agent, Property Sales with Customer Service bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Real Estate Agent, Property Sales with Customer Service . With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Real Estate Agent, Property Sales with Customer Service bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are looking to start a career in the real estate industry. Real estate agents looking to expand their skills and knowledge. Sales professionals who want to learn more about the real estate industry. Customer service professionals who want to improve their phone-based customer service skills. Property managers and developers who want to expand their knowledge of the real estate industry. Career path Real Estate Agent: £20,000 - £60,000 Property Manager: £25,000 - £50,000 Customer Service Representative: £20,000 - £30,000 Sales Executive (Real Estate): £20,000 - £60,000 Property Developer: £35,000 - £80,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Recent studies show that the nexus of Entrepreneurship, Business Management & Customer Service has become increasingly vital in today's dynamic market landscape. With the rapid evolution of consumer preferences and technological advancements, businesses are seeking professionals who can adeptly navigate these realms. According to recent data from the Office for National Statistics, industries prioritizing customer service, efficient business management, and innovative entrepreneurial strategies have shown a significant uptick in growth, outpacing their counterparts. In response to these trends, our comprehensive Entrepreneurship, Business Management & Customer Service bundle equips learners with the essential tools and insights needed to excel in these interconnected domains. Embark on a transformative journey with our Entrepreneurship, Business Management & Customer Service QLS Endorsed Diploma , meticulously designed to empower individuals with the knowledge and skills to thrive in diverse professional settings. Through a curated blend of QLS Endorsed Diplomas and CPD QS Accredited Courses, participants delve deep into the intricacies of customer service representation, entrepreneurship training, and advanced business management practices. With a focus on both theoretical frameworks and practical applications, learners gain a holistic understanding of how these disciplines intertwine to drive organisational success. QLS Endorsed Courses: Course 01: Certificate in Customer Service - Representative at QLS Level 3 Course 02: Diploma in Entrepreneurship Training at QLS Level 5 Course 03: Advanced Diploma in Business Management at QLS Level 7 CPD QS Accredited Courses: Course 04: Entrepreneurial Mindset Course 05: Advanced Pitching for Startups Course 06: Make Business Plans: Forecasting and Budgeting Course 07: Business Law Course 08: Financial Ratio Analysis for Business Decisions Course 09: Capital Budgeting & Investment Decision Rules Course 10: Business Management Course 11: Setting & Achieving Goals Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. It covers Entrepreneurship, Business Management & Customer Service QLS Endorsed Diploma. Learning Outcomes: Demonstrate proficiency in customer service principles and techniques at QLS Level 3. Apply entrepreneurial mindset strategies to identify and capitalise on emerging opportunities through Entrepreneurship, Business Management & Customer Service courses. Utilise advanced pitching techniques to effectively communicate business ideas and secure investments by Entrepreneurship, Business Management & Customer Service courses. Develop comprehensive business plans encompassing forecasting, budgeting, and financial analysis over Entrepreneurship, Business Management & Customer Service courses. Navigate legal frameworks and ethical considerations inherent in business operations. Employ critical thinking and decision-making skills to achieve strategic goals in Entrepreneurship, Business Management & Customer Service. In our Entrepreneurship, Business Management & Customer Service bundle, learners delve into an array of topics essential for success in today's competitive business landscape. Through QLS Endorsed Diplomas and CPD QS Accredited Entrepreneurship, Business Management & Customer Service Courses, participants gain comprehensive insights into customer service representation, entrepreneurship, and advanced business management strategies. From mastering the art of effective communication with customers to honing the skills necessary to lead and innovate within organisations, this Entrepreneurship, Business Management & Customer Service bundle provides a holistic approach to professional development. Participants in Entrepreneurship, Business Management & Customer Service courses will explore the principles and practices of customer service at QLS Level 3, equipping them with the knowledge and techniques required to deliver exceptional customer experiences. Additionally, they will delve into the nuances of entrepreneurship, learning to cultivate an entrepreneurial mindset and identify opportunities for innovation and growth. Through advanced courses in business management, participants will develop proficiency in areas such as financial analysis, strategic planning, and decision-making, empowering them to drive organisational success and navigate the complexities of today's business environment. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive Entrepreneurship, Business Management & Customer Service package is designed for: Aspiring entrepreneurs keen on honing their entrepreneurial skills in Entrepreneurship, Business Management & Customer Service. Business professionals seeking to enhance their management capabilities in Entrepreneurship, Business Management & Customer Service. Customer service representatives aiming to elevate their service delivery. Students pursuing careers in business administration or Entrepreneurship, Business Management & Customer Service . Individuals transitioning into entrepreneurship from other industries. Professionals looking to expand their knowledge base in Entrepreneurship, Business Management & Customer Service and stay abreast of industry trends. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path This Entrepreneurship, Business Management & Customer Service bundle is beneficial for anyone looking to build their career as: Entrepreneur or startup founder Business manager or director Customer service manager Business consultant Project manager Sales manager Marketing manager Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Customer Service Essentials 1 Day Training in Guildford

Customer Service Essentials 1 Day Training in Middlesbrough