2428 Customer Service courses

Gain the essential skills and knowledge to excel in residential childcare with our Diploma in Residential Childcare course. Understand child development stages, promote healthy living, and ensure the safety and well-being of children in care. Perfect for aspiring residential childcare workers and professionals seeking formal qualifications.

Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price

24 Hours Left! Enrol Now in this Functional Skills Course! Are you looking to improve your current abilities or make a career move? Our unique Functional Skills Level 2 (Maths and English) course might help you get there! Expand your expertise with high-quality training - study Functional Skills Level 2 (Maths and English) and get an expertly designed, great-value training experience. This Certificate in Functional Skills Maths at QLS Level 2 & Certificate in Functional Skills English at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points)to make your skill development & career progression more accessible than ever! This Functional Skills Level 2 (Maths and English) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Learning Outcomes of Functional Skills Course Master essential calculations like integers, fractions, decimals, and percentages. Solve real-world problems by applying maths to everyday situations. Interpret data and analyse information confidently. Write clear and grammatically correct English. Understand sentence construction and usage. Improve writing accuracy with this functional skills course. Why Prefer This Functional Skills Level 2 (Maths and English) Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPD QS. Get a free Student ID Card! (£10 postal charges will be applicable for international delivery) Learn Functional Skills from anywhere in the world The Functional Skills is affordable and simple to understand The Functional Skills is an entirely online, interactive lesson with voiceover audio Lifetime access to the Functional Skills course materials The Functional Skills comes with 24/7 tutor support Start your learning journey straightaway! This course's curriculum has been designed by Functional Skills experts with years of Functional Skills experience behind them. The Functional Skills course is extremely dynamic and well-paced to help you understand Functional Skills with ease. You'll discover how to master the Functional Skills skill while exploring relevant and essential topics. *** Course Curriculum *** These are the two main focus of this Functional Skills course: Certificate in Functional Skills Maths at QLS Level 2 Certificate in Functional Skills English at QLS Level 2 Assessment Process After completing the course, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing theexam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Functional Skills (Maths and English) course. Please Note: This is not a regulated course. To get qualified, you may choose: Functional Skills Qualification in Maths at Level 1 Functional Skills Qualification in Mathematics at Level 2 - GCSE Equivalent for Maths Functional Skills Qualification in Mathematics at Level 1 Functional Skills Qualification in English at Level 1 Functional Skills Qualification in ICT at Level 2 IGCSE Maths GCSE A-Level Maths Students A-level Mathematics A-Level Maths Requirements You will not need any prior background or expertise to enrol in this Functional Skills course. Career path Customer Service Retail Assistant Receptionist Sales Assistant Certificates Certificate Accredited by CPD QS Digital certificate - £10 Functional Skills Level 2 (Maths and English) Hard copy certificate - £79 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Functional Skills Maths at QLS Level 2 & Certificate in Functional Skills English at QLS Level 2 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 79 GBP inside the UK 89 GBP (including postal fees) for International Delivery Certificate Accredited by CPD QS Upon finishing the Functional Skills Level 2 (Maths and English) course, you need to order to receive aCertificate Accredited by CPD QS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Are you looking to improve your current abilities or make a career move? Our unique Sales Management course might help you get there! Expand your expertise with high-quality training - study the Sales Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Sales Management online training course. This Award in Sales Management at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 60 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Sales Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Sales Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The Sales Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Sales Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Sales Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Sales Management course: Module 01: Understanding the Talk Types of Sales Common Sales Approaches Glossary of Common Terms Module 02: Getting Prepared to Make the Call Identifying Your Contact Person Performing a Needs Analysis Creating Potential Solutions Module 03: Creative Openings A Basic Opening for Warm Calls Warming up Cold Calls Using the Referral Opening Module 04: Making Your Pitch Features and Benefits Outlining Your Unique Selling Position The Burning Question That Every Customer Wants to be Answered Module 05: Handling Objections Common Types of Objections Basic Strategies Advanced Strategies Module 06: Sealing the Deal Understanding When It's Time to Close Powerful Closing Techniques Things to Remember Module 07: Following Up Thank You Notes Resolving Customer Service Issues Staying in Touch Module 08: Setting Goals The Importance of Sales Goals Setting SMART Goals Module 09: Managing Your Data Choosing a System That Works for You Using Computerized Systems Using Manual Systems Module 10: Using a Prospect Board The Layout of a Prospect Board How to Use Your Prospect Board A Day in the Life of Your Board Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Award in Sales Management at QLS Level 2 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Sales Management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Award in Sales Management at QLS Level 2 Hard copy certificate - £79 Show off Your New Skills with a Certificate of Completion After successfully completing the Award in Sales Management at QLS Level 2, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 79 GBP inside the UK 89 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

To develop your career as a business analyst, learn the fundamentals of business analysis in the field, and you'll have a better chance of success. This Diploma in Business Analysis at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Business analysis is the process of understanding a company's operations, performance, and objectives to identify improvement areas. It involves researching and analysing the company's internal and external environment, processes, and strategies. Business analysts use various techniques to identify problems and develop solutions to improve organisational performance. Business analysis is essential to any organisation's success, as it helps ensure that the company is operating efficiently and effectively. Therefore, whether you're an aspiring business analyst or a new employee, let this business analysis course be the first step in a successful and rewarding career. Learning Outcomes: Learn what a Business Analyst is, what they do, and how they do it Know how to properly initiate a project by creating a business case that aligns with the business objectives Understand the key concepts in Business Analysis Discover how to kick-start your career as a Business Analyst Recognise How to gather, group, prioritise and validate requirements Find out job opportunities as a BA and learn how much a BA earns Why Prefer This Business Analysis Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Business Analysis course Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! Course Curriculum Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis & Product Scope Module 05: Project Management Module 06: Business Development & Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash & Credit Module 11: Managing Risk & Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation & Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business analysts, such as fresh college graduates and those wishing to shift careers, New business analysts wishing to develop their abilities Administrative, managerial, and project-leading positions are examples of other occupations that carry out a business analysis. Requirements You will not need any prior background or expertise to enrol in this course. Career path This Business analysis course will help you enhance your knowledge and explore opportunities in the following positions: Business Analyst Business Adviser Business Development Manager Depending on your profession, you may receive anything from £22000 to £50000 per year in the UK. Certificates CPD QS Accredited Certificate Digital certificate - £10 Diploma in Business Analysis at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Business Analysis at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Description: Without proper management, success in business is not possible. If you want to gain mastery over business management, enrol the Business Management Managerial Diploma course and learn to manage your business efficiently. The course helps you to manage and operate your business positively so that your employees become motivated to do work. The proper ways of arranging a meeting, secrets of increasing sales, maintaining cash flaws, recruiting the right candidates will be covered in the course. The, you will learn about time management, controlling costs, obtaining capitals, and other management strategies. The course aims to help you know the business management skills that you can apply in your business. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Management Managerial Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Management Managerial Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Business Management Managerial Diploma - Updated Version Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Business Process Management 00:44:00 Planning & Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Managing Risk and Recovery 00:26:00 Quality Management 00:21:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Human Resource Management 00:19:00 Motivation and Counselling 00:19:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00 Business Management Managerial Diploma - Old Version Introduction Overview of key business management principles 00:15:00 Motivation and Recruiting The Power of Motivation 00:12:00 How to Motivate Your Team 00:11:00 The Importance of Recruiting 00:06:00 How to Recruit a World Class Team 00:10:00 Meetings and Time Management The Importance of Meetings 00:07:00 How to Run Meetings Efficiently 00:06:00 How to Increase Productivity Through Meetings 00:04:00 Powerful Time Management Techniques 00:07:00 Controlling Costs and Increasing Sales How to Control Costs in Any Business 00:08:00 The Importance of Consistently Increasing Sales 00:05:00 How to Consistently Increase Sales in Any Business 00:07:00 Managing Cash Flows The Importance of Managing Cash Flow 00:06:00 Strategies for Obtaining Capital 00:08:00 Conclusion Review Key Ideas of the Course 00:04:00 Mock Exam Mock Exam - Business Management Managerial Diploma 00:20:00 Final Exam Final Exam - Business Management Managerial Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Empower yourself with our Women Leadership course. Explore leadership styles, essential skills, and strategies tailored for women leaders. Learn to build your personal leadership brand, empower other women, and overcome barriers to lead change effectively.

Gain expertise in canine behaviour, understand dietary requirements, and learn practical skills to transition pets to a raw diet with our Level 3 course on dog whispering and pet nutrition.

Master the art of crafting compelling business plans with our Online Business Plan Writing Course. Gain essential skills in market analysis, financial projections, and risk assessment, and learn how to articulate business goals effectively