2678 Customer Service courses

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! GET FREE 1 QLS ENDORSED CERTIFICATE COURSE with 10 ADDITIONAL CPDQS ACCREDITED COURSES IN A BUNDLE. If you wish to gain a solid and compact knowledge of Material Management and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This Material Management bundle package includes 1 premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS accredited certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Material Management Bundle Package includes: Certificate in Material Management at QLS Level 3 10 Premium Additional CPDQS Accredited Courses - Purchasing & Procurement Warehouse Safety Training Compliance Risk and Management Manual Handling Ladder Safety Fire Safety DSEAR RIDDOR Awareness Workplace First Aid Level 4 Time Management Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course, named Material Management, supports your professional growth with Quality Licence Scheme endorsement, as well as CPDQS accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate. You'll get an unrivaled learning experience, as well as a Free student ID card, which is included in the course price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality Material Management package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions. The course materials of the courses are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Our bundle's learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to the bundle course material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this Material Management Bundle course and take a step toward a brighter future! *** Course Curriculum *** *** Certificate in Material Management at QLS Level 3 *** Module 01: Introduction Module 02: Purchasing and Supply Chain Management Module 03: Inventory Management, Planning and Control Module 04: Stores Management and Control Module 05: Forecasting Module 06: Material Requirements Planning Module 07: Materials Handling How is the Material Management Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certification of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Material Management course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £79 GBP Level 2 - £100 GBP Level 3 - £119 GBP Level 4 - £129 GBP Level 5 - £139 GBP Level 6 - £150 GBP Level 7 - £159 GBP Certification Accredited by CPDQS Upon finishing the Material Management course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Material Management package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study this package and expand your professional skillset! Requirements The Material Management Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish this bundle package at your own speed. Career path The Material Management bundle course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and guidance of our package, you will learn the skills and knowledge that are important to your career. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Material Management Training - CPD Certified Hard copy certificate - Included

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Unlock your potential with our Train the Trainer Certification Course! Gain skills in designing engaging sessions, coaching trainers, and managing large classes. Get expert guidance and a CPD certificate.

Level 7 Advanced Diploma in Supply Chain Management Online Businesses at all levels become more dependent on outsourcing as a result supply chains are becoming more complex. Even the smallest businesses now rely on third parties to run their daily operations, making them unable to operate independently. Alternatively, every business relies on countless other businesses to function. Problems and inefficiencies are more likely to arise as supply chains become more complex. Organisations all over the world highly value the abilities, skills, and competencies of skilled supply chain managers. Through this Level 7 Advanced Diploma in Supply Chain Management course, you will gain a solid understanding of the importance of effective supply chains for modern businesses and learn how to manage inventory, transport and delivery, procurement, production, and delivery efficiency. Learn the duties of the job as a professional supply chain manager and earn a certificate in supply chain management that could improve your career opportunities! [ Note: Free PDF certificate as soon as completing the Level 7 Advanced Diploma in Supply Chain Management course ] Level 7 Advanced Diploma in Supply Chain Management Detailed Course Curriculum Level 7 Advanced Diploma in Supply Chain Management Module 1: Principles of Supply Chain Management Module 2: Supply Chain Strategy: The Big Picture Module 3: Customer Service: The Ultimate Goal of Supply Chain Management Module 4: Demand Planning and Forecasting Module 5: Inventory Control and Planning Module 6: Warehouse Module 7: Transportation Planning Module 8: Sourcing Module 9: Logistics Intermediaries Module 10: Global Supply Chain Management Module 11: Legally, Ethically, and Socially Responsible Supply Chain Practises Module 12: Measuring the Supply Chain Performance Module 13: Emerging Technology in Supply Chain Management Assessment Method of Level 7 Advanced Diploma in Supply Chain Management After completing each module of the Level 7 Advanced Diploma in Supply Chain Management course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Level 7 Advanced Diploma in Supply Chain Management After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 7 Advanced Diploma in Supply Chain Management This is ideal for anyone interested in pursuing a career in supply chain management. It is also suitable for business and management students, operations students, people seeking a diploma in retail and/or supply chain management, professionals working in a company's supply chain department, and management professionals. Undergraduate students can also take this course to develop a foundation in supply chain management. Requirements Level 7 Advanced Diploma in Supply Chain Management Students who intend to enrol in this Level 7 Advanced Diploma in Supply Chain Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 7 Advanced Diploma in Supply Chain Management With the help of this Level 7 Advanced Diploma in Supply Chain Management course, you will be able to seek several promising career opportunities, such as - Supply Chain Management - Logistics Manager Supply Chain Management - Logistics Specialist Inventory Analyst Inventory Clerk Inventory Planner Purchasing Clerk Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Hospitality and Tourism Management skills? If yes, then you have come to the right place. Our comprehensive course on Hospitality and Tourism Management will assist you in producing the best possible outcome by mastering the Hospitality and Tourism Management skills. The Hospitality and Tourism Management is for those who want to be successful. In the Hospitality and Tourism Management, you will learn the essential knowledge needed to become well versed in Hospitality and Tourism Management. Our Hospitality and Tourism Management starts with the basics of Hospitality and Tourism Management and gradually progresses towards advanced topics. Therefore, each lesson of this Hospitality and Tourism Management is intuitive and easy to understand. Why would you choose the Level 3 Diploma in Hospitality and Tourism Management from Compliance Central: Lifetime access to Hospitality and Tourism Management materials Full tutor support is available from Monday to Friday with the Hospitality and Tourism Management Learn Hospitality and Tourism Management skills at your own pace from the comfort of your home Gain a complete understanding of Hospitality and Tourism Management Accessible, informative Hospitality and Tourism Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Hospitality and Tourism Management Study Hospitality and Tourism Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Hospitality and Tourism Management Improve your chance of gaining in demand skills and better earning potential by completing the Hospitality and Tourism Management Hospitality and Tourism Management Curriculum Breakdown of the Hospitality and Tourism Management Hospitality Management Module 01: Introduction Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment Module 04: The Process of Development and Training Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality Module 09: Marketing in Travel and Tourism Business Module 10: Accounting Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Travel and Tourism Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Hospitality and Tourism Management helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Hospitality and Tourism Management. It is also great for professionals who are already working in Hospitality and Tourism Management and want to get promoted at work. Requirements To enrol in this Hospitality and Tourism Management, all you need is a basic understanding of the English Language and an internet connection. Career path The Hospitality and Tourism Management will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Hospitality and Tourism Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Welcome to the wonderfully witty world of ChatGPT, where your curiosity meets cutting-edge technology without needing a computer science degree or a coffee the size of your head. This crash course is your friendly, no-fluff guide to understanding what ChatGPT is, how it works, and most importantly—how you can use it without asking it “Are you conscious?” every five minutes. Whether you're a student, a professional, or someone who thinks AI only lives in sci-fi films, you'll walk away knowing how to get useful answers, craft better prompts, and avoid the common mistakes people make when chatting with this digital wordsmith. Think of this as the sat-nav for navigating the ChatGPT landscape—clear directions, a few warnings about the potholes, and no annoying robot voice. You’ll learn the what, why and how of AI-powered chat, from drafting content and brainstorming ideas to handling repetitive tasks like a pro. With jargon-free language and an engaging tone, this course is designed to bring you up to speed in less time than it takes to brew a proper cup of tea. So, pull up a chair and prepare to get acquainted with the future of communication—without the fuss. Learning Outcomes: Understand the capabilities of ChatGPT and its potential applications Learn how to sign up for an OpenAI account and set up ChatGPT Identify the benefits and limitations of using ChatGPT for business, teaching, and research Develop skills in using ChatGPT to improve customer engagement, personalised learning, and information retrieval Explore additional resources and videos to enhance your ChatGPT experience The Beginner Crash Course on ChatGPT is designed to provide learners with a comprehensive understanding of this cutting-edge technology and its potential applications. Through six modules, learners will gain an understanding of the capabilities of ChatGPT, how to sign up for an OpenAI account, and how to set up ChatGPT for business, teaching, and research purposes. Upon completing this course, learners will have the knowledge and skills to use ChatGPT to improve customer engagement, personalised learning, and information retrieval. With expert guidance and a comprehensive curriculum, this course is the key to unlocking the potential of ChatGPT and taking your interactions with technology to the next level. A Beginner Crash Course on ChatGPT Course Curriculum Sign up for an OpenAI Account What can ChatGPT do for you? ChatGPT for Business ChatGPT for Teaching ChatGPT for Research Limitations of ChatGPT How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners seeking to improve customer engagement Teachers looking to provide personalised support to their students Researchers seeking answers to complex questions Anyone interested in learning about AI-powered chatbots Individuals seeking to enhance their technology skills Career path Customer service representative Online tutor or trainer Research analyst Content writer Data analyst £20,000 - £60,000+ (depending on career path and experience) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Step into the vibrant world of Italian with our Italian Language Course for Beginners — designed to gently guide you through the essentials of this charming language. Whether you’re planning to chat with locals on your next holiday or simply wish to appreciate Italian culture more deeply, this course offers a structured pathway to understanding basic grammar, essential vocabulary, and everyday expressions. Delivered entirely online, it fits seamlessly around your schedule, allowing you to progress confidently at your own pace. With clear explanations and carefully crafted lessons, you’ll quickly gain the ability to construct simple sentences and engage in common conversations. The course balances a professional approach with a touch of lightheartedness, making your learning both effective and enjoyable. Suitable for anyone curious about Italian, this course will open the door to Italy’s language without the need for physical classes or travel. Perfect for self-motivated learners, it provides a solid foundation to build upon — all from the comfort of your own home. Learning Outcomes: Develop a basic understanding of Italian grammar and sentence structure Build a foundation of commonly used Italian vocabulary and expressions Gain confidence in listening, speaking, reading, and writing in Italian Learn to introduce oneself, order food, ask for directions, and make basic conversation in Italian Develop an understanding of Italian culture and customs Looking to learn Italian from scratch? This Italian language course for beginners is the perfect place to start! Our expert instructors will guide you through the basics of Italian grammar, vocabulary, and pronunciation in a fun and engaging way. You'll gain a solid foundation in the language, which will help you to communicate effectively in a variety of settings. The course is designed for anyone who is new to Italian and wants to learn the language in a supportive and encouraging environment. Whether you're planning a trip to Italy, want to communicate with Italian-speaking family members, or simply have an interest in learning a new language, this course is the perfect starting point. You'll learn at your own pace, with easy-to-follow lessons that are designed to build your skills gradually. Italian Language Course for Beginners Course Curriculum Introduction Section 01: Lesson 1 Section 02: Lesson 2 Section 03: Lesson 3 Section 04: Lesson 4 Section 04: Lesson 5 Section 04: Lesson 6 Section 07: Lesson 7 Section 08: Lesson 8 Section 09: Lesson 9 How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Career path Tour Guide: £18,000 - £25,000 per year Translator: £20,000 - £35,000 per year Language Teacher: £25,000 - £35,000 per year Sales Representative: £18,000 - £30,000 per year Customer Service Representative: £16,000 - £25,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Curious about how to make the most of ChatGPT without getting lost in technical jargon? This Beginner Crash Course on ChatGPT offers a straightforward introduction to one of today’s most talked-about AI tools. Designed to familiarise you with the basics, it covers how to interact with ChatGPT effectively, crafting prompts that get you the best responses and understanding its capabilities and limitations. You’ll soon find yourself having conversations with AI that are surprisingly helpful — and perhaps even a little entertaining. Ideal for anyone interested in AI but unsure where to begin, this course guides you through the essentials with clarity and a touch of wit. Whether for personal curiosity, enhancing your work, or simply staying ahead of the digital curve, you’ll gain a practical grasp of how ChatGPT can assist in writing, research, brainstorming, and more. Delivered entirely online, it suits a variety of schedules and skill levels, offering a well-paced yet engaging journey into the world of conversational AI without any fuss. Learning Outcomes: Understand the capabilities of ChatGPT and its potential applications Learn how to sign up for an OpenAI account and set up ChatGPT Identify the benefits and limitations of using ChatGPT for business, teaching, and research Develop skills in using ChatGPT to improve customer engagement, personalised learning, and information retrieval Explore additional resources and videos to enhance your ChatGPT experience The Beginner Crash Course on ChatGPT is designed to provide learners with a comprehensive understanding of this cutting-edge technology and its potential applications. Through six modules, learners will gain an understanding of the capabilities of ChatGPT, how to sign up for an OpenAI account, and how to set up ChatGPT for business, teaching, and research purposes. Upon completing this course, learners will have the knowledge and skills to use ChatGPT to improve customer engagement, personalised learning, and information retrieval. With expert guidance and a comprehensive curriculum, this course is the key to unlocking the potential of ChatGPT and taking your interactions with technology to the next level. ⊱⊱ A Beginner Crash Course on ChatGPT Course Curriculum Sign up for an OpenAI Account What can ChatGPT do for you? ChatGPT for Business ChatGPT for Teaching ChatGPT for Research Limitations of ChatGPT How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners seeking to improve customer engagement Teachers looking to provide personalised support to their students Researchers seeking answers to complex questions Anyone interested in learning about AI-powered chatbots Individuals seeking to enhance their technology skills Career path Customer service representative Online tutor or trainer Research analyst Content writer Data analyst £20,000 - £60,000+ (depending on career path and experience) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

The Functional Skills Maths - Level 2 Course is your stepping stone to building solid numeracy confidence for both work and everyday life. Designed with clarity and flexibility in mind, this online course helps you make sense of numbers, from percentages and ratios to statistics and probability. Whether you’re sorting household budgets or handling data in the workplace, this course ensures you're equipped to handle mathematical challenges with greater ease and accuracy. No need to dread equations or dusty textbooks—this course breaks down essential maths into bite-sized, digestible lessons that suit your schedule. With straightforward explanations and supportive resources, it’s ideal for those looking to polish their skills or meet requirements for employment, apprenticeships, or further education. You’ll gain a recognised qualification while sharpening your ability to think logically and solve problems with confidence—calculator optional. Learning outcomes: Understand and apply mathematical principles to solve everyday problems Learn how to use ratios and proportions to make informed decisions The ability to work with numbers of any size, including decimals, percentages, and fractions Knowledge of ratios, proportions, and how to calculate profit and loss Develop the ability to convert between metric and imperial units Understand the basic principles of probability and statistics Be able to calculate areas, volumes, and surface areas of different shapes The Functional Skills Maths - Level 2 course consists of 20 sections that cover a wide range of mathematical topics, starting with an introduction to the course and moving on to topics such as decimals, fractions, percentages, and ratios. The course also covers topics such as compound measures, 2-D and 3-D shapes, and probability and statistics. The bonus section on time includes 11 video lectures. Upon completing Functional Skills Maths - Level 2, learners will be equipped with the mathematical skills necessary to tackle real-world problems and succeed in a range of educational and employment opportunities. The course will provide learners with a firm foundation in maths that will enable them to progress onto higher-level maths courses or to apply their knowledge in a variety of industries, such as finance, accounting, engineering, and many more. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Completing this course can lead to a variety of career paths, such as Office administrator (£16,000 - £21,000 per year) Retail sales associate (£15,000 - £20,000 per year) Customer service representative (£16,000 - £22,000 per year) Warehouse operative (£16,000 - £20,000 per year) Hospitality team member (£15,000 - £20,000 per year) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In today’s fast-moving financial world, digital banking is no longer a novelty but a necessity. This Digital Banking for Beginners Course provides a clear and engaging introduction to the essentials of managing finances online, from setting up accounts to understanding mobile payments and security protocols. Designed for newcomers, the course guides you through the digital banking landscape with simplicity and clarity, ensuring you gain confidence in navigating apps and platforms without feeling overwhelmed. Delivered entirely online, the course balances informative content with a touch of light-hearted professionalism, making the learning process both enjoyable and effective. You’ll explore how technology is reshaping banking, appreciate the benefits of digital tools, and develop the awareness needed to manage your money safely and smartly. Whether you’re looking to improve personal finance management or just want to understand the buzz around digital banking, this course offers a straightforward pathway into the digital financial world. Learning Outcomes: By the end of this course, students will be able to: Understand the evolution of digital banking and its impact on the banking sector Analyse the difference between traditional banking and new-gen banking Evaluate the role of internet banking, mobile banking, and direct banking in digital banking Assess the impact of social media on banking and the arrival of fintech firms Explore the innovative technologies used in digital banking, such as AI, ML, blockchain, and big data Digital banking has emerged as a new paradigm in the banking industry. This course covers the story of digital banking, highlighting the evolution from traditional banking to new-gen banking. It covers the proliferation of internet banking, mobile banking, and the concept of direct banking, providing an overview of the different types of digital banking services available. The course also examines the use of social media in banking and the arrival of fintech firms, exploring their impact on the banking sector. The course delves into innovative technologies, such as artificial intelligence, machine learning, blockchain, and big data, providing an understanding of their use in digital banking. It also covers the illustrative CIO wishlist, highlighting the key technologies required to complement or enable comprehensive digital banking. Students will gain a comprehensive understanding of the digital banking landscape and how it is transforming the banking sector. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Completion of this course can lead to a range of career opportunities in the banking industry, including: Digital Banking Consultant (£35,000 - £70,000) Digital Marketing Manager (£25,000 - £50,000) Fintech Business Analyst (£30,000 - £60,000) Data Analyst - Banking (£25,000 - £50,000) Customer Service Advisor - Digital Banking (£18,000 - £25,000) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.