2433 Customer Service courses

The Diploma in Safeguarding Children provides comprehensive training across all key areas of safeguarding and child protection. By completing this course, learners gain essential knowledge and skills to help keep children safe from harm.

Equality, Diversity and Inclusion (EDI) training is a comprehensive course that covers all the essential topics of EDI. This course will help you gain valuable knowledge and skills for your career in EDI.

Enhance your interior design skills with our comprehensive Interior Design and Home Styling Course. Understand the fundamentals of interior design, from space planning to lighting design, and explore colour theory and materials used in design.

Explore the art of reflexology with our comprehensive Reflexology Essentials Course. Gain insight into its principles, techniques, and benefits. Receive expert guidance, access to study resources, and a CPD certificate upon completion. Start your journey towards a rewarding career in reflexology today!

The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward... This course will: deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict build your confidence and comfort around being in situations that involve conflict give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: help clients recognise conflict and understand their own responses to it help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes provide clients with a framework and structure for addressing conflict in a healthy way help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. Why take this course Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved... What the course covers The common causes of interpersonal conflict The negative impacts and potential benefits in conflict situations How to consider intentions and outcomes when engaging in conflict The different methods used to influence the outcome of conflict, and how the method influences the outcome What a resolution really is The cultural and contextual influences on perceptions, experience, and responses to conflict The role our innate needs and resources play in conflict situations Identifying our influence on the process of conflict Effective skills to engage people who are in conflict A practical, sequenced model for effective mediation and conflict resolution An effective framework for facilitating constructive conversations How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties Effective skills to facilitate negotiations Techniques and diffusing strategies to reduce potential barriers How to access resources to build agreements that last The effective skills needed to facilitate negotiations How to implement opportunities in organisations to address conflict effectively Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively And much more… Course Programme The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Approaches to conflict 11.00am Discussion over tea/coffee 11.30am Understanding Causes and Impact 1.00pm Lunch (included) 1.45pm Increasing engagement 3.00pm Discussion over tea/coffee 3.15pm Reaching Resolution 4.00pm Day ends Who is this course suitable for? This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Facilities Management: Facilities Management Online Training Discover What's New! Latest Updates ( 30 April 2024) 3 New Topics Added 1 FREE Course Added This unique Facilities Management offers a thorough introduction to one of the world's most in-demand specialized professions. Learn about the operations and goals of Facilities Management: Facilities Management at an advanced level, gaining the skills and information you will need to pursue a fulfilling career for the rest of your life. The Facilities Management: Facilities Management course content teaches numerous interconnected disciplines that create Facilities Management: Facilities Management, with no prior knowledge or expertise required. This Facilities Management: Facilities Management course ensures that an organization has the resources and infrastructure to fulfil its tasks successfully and efficiently, both in the public and private sectors. The Facilities Manager is in charge of everything from building maintenance and renovations to contract management, security, and sustainability. Facilities Management: Facilities Management is a dynamic and demanding field, which can also be quite rewarding for successful candidates. Special Offers of this Facilities Management: Facilities Management Course This Facilities Management: Facilities Management Course includes a FREE PDF Certificate. Lifetime access to this Facilities Management: Facilities Management Course Instant access to this Facilities Management: Facilities Management Course Get FREE Tutor Support from Monday to Friday in this Facilities Management: Facilities Management Course Courses are included in this Facilities Management: Facilities Management Course. Course 01: Level 7 Facilities Management Course 02: Level 7 Diploma in Operations Management Course 03: Office Management and Administration Course 04: Level 7 Project Management [ Note: Free PDF certificate as soon as completing the Facilities Management: Facilities Management course ] Course Curriculum of Facilities Management: Facilities Management Industry experts designed this Facilities Management: Facilities Management course into 14 detailed modules. Module 1: A Quick Overview of Facilities Management Module 2: The Scope of Facilities Management Module 3: Facilities Management Strategies Module 4: Managing Office WorkSpace Module 5: Operational Management Module 6: Maintenance Management Module 7: Financial Management for Financial Managers Module 8: Ultimate Customer Service Module 9: Human Resource Management Module 10: Project Management and Integration Module 11: Risk Management Module 12: Sustainable Facility Management Module 13: Health and Safety of Employees Module 14: Succession Planning Assessment Method of Facilities Management: Facilities Management After completing each module of this Facilities Management: Facilities Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Facilities Management: Facilities Management After completing the MCQ/Assignment assessment for this Facilities Management: Facilities Management Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Facilities Management: Facilities Management Online This Facilities Management: Facilities Management course is perfect for - Facilities Managers Facilities Coordinator Facilities Assistant Facilities Administrator Special Note: Our Diploma in Facilities Management: Facilities Management Course is Knowledge-based not a regulated course. To get Qualified, you may choose the following options: British Institute of Facilities Management The Institute of Workplace and Facilities Management The Institute of Workplace and Facilities Management IWFM Level 3 Award in Facilities Management IWFM Level 4 Award in Facilities Management IWFM Level 5 Award in Facilities Management IWFM Level 4 Certificate in Facilities Management IWFM Level 5 Certificate in Facilities Management Level 3 Certificate in Facilities Management (RQF) Requirements Facilities Management: Facilities Management There are no specific requirements for this Facilities Management: Facilities Management Course because it does not require any advanced knowledge or skills. Career path Facilities Management: Facilities Management The Facilities Management: Facilities Management Course could prove instrumental in taking your career to the next level. Typical job titles and roles that fall within the field of Facilities Management. Certificates Certificate of completion Digital certificate - Included

Minute Taking : Minute Taking Do you want to learn more about minute taking or develop your existing skills? The goal of the minute taking course was to give participants a thorough grasp of minute taking, with a focus on minute taking legal ideas, minute taking industry best practices, and minute taking underlying expertise. You will get knowledge of the duties and responsibilities of a Minute-Taker in this Minute Taking course. This Minute Taking contains detailed directions for meeting preparation, problem handling and meeting wrap up. Minute Taking also involves creating clear, structured meeting minutes. Moreover, Minute Taking will teach you how to succinctly summarise a meeting's conclusions. This Minute Taking : Minute Taking training also offers tactics for enhancing your professional image and confidence. Also this Minute Taking course pointers and guidance on how to ensure that all issues that arise during a meeting are resolved successfully. So why are you still waiting? Enrol right away to learn how our effective Minute Taking may increase the productivity and success of business meetings. Main Course: Minute Taking Free Courses are including with this Minute Taking : Minute Taking Course Along with The Minute Taking Course, We Offer a free HR & Payroll Management Course Along with The Minute Taking Course, We Offer a free Admin, secretarial & PA Training Along with The Minute Taking Course, We Offer a free Office Management Course Special Offers of this Minute Taking : Minute Taking Course This Minute Taking : Minute Taking Course includes a FREE PDF Certificate. Lifetime access to this Minute Taking : Minute Taking Course Instant access to this Minute Taking : Minute Taking Course Get FREE Tutor Support from Monday to Friday in this Minute Taking : Minute Taking Course [ Note: Free Digital certificate as soon as completing the Minute Taking : Minute Taking Course] Executive PA: Executive PA Online Industry Experts Designed this Executive PA course into 11 detailed modules. Course Curriculum of Executive PA: Executive PA Course: Module 1: Personal Assistant Fundamentals Module 2: Business Telephone Approaches Module 3: Information regarding shipping and mail services Module 4: An Overview of Travel Arrangements Module 5: Outline setting up conferences and meetings Module 6: Management of time Module 7: Systems for Record Keeping and Filing Module 8: Business Writing Techniques Module 9: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills Assessment Method of Minute Taking : Minute Taking Course Upon finishing each module of the Minute Taking : Minute Taking Course, automated MCQ quizzes will be available. To proceed to the next module, you must successfully complete the quiz with a minimum score of 60%. Certification of Minute Taking : Minute Taking Course After completing the MCQ assessment for this Minute Taking : Minute Taking Course, you will be awarded a Wise Campus Certificate of Completion. Who is this course for? Minute Taking : Minute Taking To enrol in this Minute Taking : Minute Taking Course, students must fulfil the following requirements. To join in our Minute Taking : Minute Taking Training Course, you must have a strong command of the English language. To successfully complete our Minute Taking : Minute Taking Training Course, you must be vivacious and self driven. To complete our Minute Taking : Minute Taking Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Minute Taking : Minute Taking Training Course. Requirements Minute Taking: Minute Taking There are no specific requirements for this Minute Taking: Minute Taking Course because it does not require any advanced knowledge or skills. Career path Minute Taking : Minute Taking You will have a variety of job options after taking this Minute Taking : Minute Taking course; here are a few possibilities: Minute Taker Personal Assistant Secretary Chairperson Certificates Certificate of completion Digital certificate - Included

Businesses at all levels become more dependent on outsourcing as a result supply chains are becoming more complex. Even the smallest businesses now rely on third parties to run their daily operations, making them unable to operate independently. Alternatively, every business relies on countless other businesses to function. Problems and inefficiencies are more likely to arise as supply chains become more complex. Organisations all over the world highly value the abilities, skills, and competencies of skilled supply chain managers. Through this Advanced Diploma in Supply Chain Management, you will gain a solid understanding of the importance of effective supply chains for modern businesses and learn how to manage inventory, transport and delivery, procurement, production, and delivery efficiency. Learn the duties of the job as a professional supply chain manager and earn a certificate in supply chain management that could improve your career opportunities! Learning Outcomes After completing this Advanced Diploma in Supply Chain Management, learner will be able to: Understand demand planning and forecasting Understand inventory control and planning Gain in-depth knowledge about warehouse Understand transportation planning Understand sourcing Understand logistics intermediaries Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Advanced Diploma in Supply Chain Management*** Detailed Course Curriculum Module 1: Principles of Supply Chain Management Module 2: Supply Chain Strategy: The Big Picture Module 3: Customer Service: The Ultimate Goal of Supply Chain Management Module 4: Demand Planning and Forecasting Module 5: Inventory Control and Planning Module 6: Warehouse Module 7: Transportation Planning Module 8: Sourcing Module 9: Logistics Intermediaries Module 10: Global Supply Chain Management Module 11: Legally, Ethically, and Socially Responsible Supply Chain Practises Module 12: Measuring the Supply Chain Performance Module 13: Emerging Technology in Supply Chain Management Assessment Method After completing each module of the Advanced Diploma in Supply Chain Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This is ideal for anyone interested in pursuing a career in supply chain management. It is also suitable for business and management students, operations students, people seeking a diploma in retail and/or supply chain management, professionals working in a company's supply chain department, and management professionals. Undergraduate students can also take this course to develop a foundation in supply chain management. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path With the help of this course, you will be able to seek several promising career opportunities, such as - Supply Chain Management - Logistics Manager Supply Chain Management - Logistics Specialist Inventory Analyst Inventory Clerk Inventory Planner Purchasing Clerk Certificates Certificate of completion Digital certificate - Included

Do you want to enjoy your career and have the chance to travel freely around the world? Then a career as a flight attendant is ideal for you. Examine the path to becoming a competent flight attendant with this Basic Training for Flight Attendant. This Basic Training for Flight Attendant will give you excellent insights into cabin crew life. It will introduce you to the responsibilities of a cabin crew and provide excellent interview tips to stand out from other applicants. Throughout the Flight Attendant : Cabin Crew course, you'll learn many things, such as how to communicate with passengers effectively, administer first aid during in-flight medical events and handle fire. Learning Outcomes By the end of this Flight Attendant : Cabin Crew Course, you will: Learn how to administer first aid during in-flight medical events Be able to prepare for a cabin crew interview Find the grooming guidelines for cabin crew Improve your communication skills as a cabin crew Understand how to provide the best customer service What will Make You Stand Out? On completion of this Basic Training for Flight Attendant online course, you will gain: CPD QS Accredited Flight Attendant course After successfully completing the Flight Attendant Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Flight Attendant Course has no additional cost. 24x7 Tutor Support You can study and complete the Flight Attendant course at your own pace. Course Curriculum Flight Attendant: Cabin Crew Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Enroll in our Flight Attendant : Cabin Crew course today! Show off your new skills with a certificate of completion. After successfully completing the Flight Attendant course, you can order your CPD Accredited Certificates as proof of your achievement. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Flight Attendant : Cabin Crew Course the Right Option for You? This Basic Training for Flight Attendant course is open to everybody. You can access the Flight Attendant course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enroll in this Basic Training for Flight Attendant : Cabin Crew course. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this Flight Attendant : Cabin Crew course at your own pace. Career path The aim of this exclusive Basic Training for Flight Attendant : Cabin Crew course is to help you toward your dream career. So, complete this Flight Attendant : Cabin Crew course and enhance your skills to explore opportunities in relevant areas.

Course Overview If you want to create a strong impression on people's minds, a well-planned event is a perfect way for it. Learn the steps and techniques of event planning from this Event Planner Certification Course course and be able to plan fabulous events with those techniques. In this Event Planner Certification Course course, you will learn about event planning and management procedures. You will understand the pre-planning and post-planning measures, risk management, waste management, event design, catering services and guest invitation. This course will also improve your social media promotion skills to make your event even more successful.  The easily understandable and small digestible modules will assist you to understand and grasp the topics easily. This Event Planner Certification Course course is perfect for anyone who wants to learn about event planning and management. Learning Outcomes Learn the roles and responsibilities of an event planner Understand how to manage problems during planning Be able to use social media effectively during event planning Create different themes and promotions for your event Be able to provide exceptional catering for lunch and celebration Ensure responsible waste management Learn about the steps of establishing an event planning business Ensure security and safety for your event Be able to to plan different events based on their purpose and guest Who is this course for? This comprehensive Event Planner Certification Course will teach you all the necessary skills and steps of event planning. This course is perfect for students of all ages. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Event Planner Certification Course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Event Planners Event Managers Organizers Team Managers Customer Service Executives Catering Business Owners Security Professionals Organizational Planners Business Owners Executives Entrepreneurs Module 01: Introduction to Event Management Introduction to Event Management 00:26:00 Module 02: Role of an Event Planner Role of an Event Planner 00:33:00 Module 03: Event Classification Event Classification 00:30:00 Module 04: Events and Clients Events and Clients 00:20:00 Module 05: Steps to Plan an Event Steps to Plan an Event 00:29:00 Module 06: Invitation to the Event Invitation to the Event 00:27:00 Module 07: Event Marketing Event Marketing 00:33:00 Module 08: Catering at Events Catering at Events 00:24:00 Module 09: Event Decorations Event Decorations 00:27:00 Module 10: Cleaning and Waste Disposal Cleaning and Waste Disposal 00:22:00 Module 11: Event Security Event Security 00:18:00 Module 12: Developing an Event Planning Business Developing an Event Planning Business 00:25:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00