2693 Customer Service courses

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.

The Business Travel Officer Course offers a detailed exploration of the travel and tourism sector, designed for those aiming to excel in this dynamic industry. This course covers essential topics such as tourism products, tour operating, marketing strategies, and transport management procedures. It also addresses emerging trends like tourism in a post-COVID world, sustainable tourism, and the impact of Brexit, giving learners a broad understanding of contemporary challenges and opportunities within travel management. With a strong focus on communication, customer service, and crisis management, the course equips students to navigate the complexities of visitor experience and industry demands. Additional modules explore human resource management and public awareness campaigns, ensuring a well-rounded grasp of the field. Delivered fully online, this course is ideal for anyone wishing to develop a career in travel administration without the need for physical attendance. Whether you are new to the sector or looking to enhance your knowledge, this programme provides the insights necessary to manage business travel efficiently and with confidence. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Travel Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Travel Officer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

***Note: Offer is Valid for the First 10 Learners Only*** In the modern world, education and training standards are constantly evolving. This Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) course is a vital tool for professionals who want to succeed in the Quality Assurance field. Recognised by Ofqual and the British Government, this course isn't just another academic credential. It's your gateway to meeting and exceeding the national standards in education and training. Learn from the Best, Be the Best Under the guidance of industry experts, you'll embark on a learning journey that is both enriching and practical. Our instructors bring a wealth of experience and are dedicated to nurturing your potential. Moreover, with our course being recognised by Ofqual and the British Government, your qualification will be respected across the UK and widely acknowledged by employers and educational institutions globally. So enrol today and be one step closer to success. The course is recognised by Ofqual and the British Government as a regulated qualification that meets the national standards for education and training. Upon completing this course, you can pursue different roles such as an Internal Verifier, Quality Assurance Coordinator, or Training Manager within educational institutions, corporate training departments, or vocational training organisations. This qualification is especially beneficial for those looking to step into leadership roles in education and training. You will be able to oversee and improve the quality of teaching and assessment practices. Why this Job Ready Program is a Perfect Package for You! So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our {Course_Title}: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Business Analysis. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking professionals. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Get Unlimited Access to Entire Library: Enjoy unlimited access to our entire course library for a year. Seize this golden opportunity to advance your skills and achieve new heights! Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. Your journey doesn't stop there. The skills and knowledge you acquire will be instrumental in pursuing higher-level positions such as Head of Department, Director of Studies, or even a Consultant in Educational Quality Assurance. You can also pursue higher education and get better qualifications. So why wait? Enrol today and take the first step towards becoming a qualified assessor. With the Focus Awards Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF), you'll have a more fulfilling and rewarding career in education and training. The package includes the following: Qualification Specification Support Materials 24/7 access to the Course Library Assessment Guidance Tutor Support and Consultation On-Demand Customer Service Assignment, Observation, and Report Templates. **Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF)** Unit 1: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit 2: Internally Assure The Quality Of Assessment Course Duration Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or another appropriate provider of education or training. Guided Learning Hours for this qualification is 90. Total Qualification Time This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes. Total Qualification Time is GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. The credit value, where given, for a qualification is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 120 hours. Method of Assessment Assessment activities consist of a few short assignments that you have to complete to show evidence of general reading while adding references to your work. All assignments should be submitted via the online portal. Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) from Focus Awards Limited. Progression Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice Level 4 Diploma in Learning and Development. Who is this course for? The Focus Awards Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF)course is perfect for: Education and training professionals looking to improve their skills and career prospects Individuals responsible for the quality assurance of assessment processes and practices within their organisation Those seeking a regulated qualification recognised by Ofqual and the British Government Anyone looking to make a real difference to the future of education and training in the UK. Anyone looking to give their career a boost Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old or above. Career path After receiving the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) certification, you would be eligible to function as a competent professional as: Professional EQA Professional IQA Practitioner Internal quality assurer Market developer Marketing Executive Quality monitoring officer Certificates Hard copy certificate Hard copy certificate - Included

Have you ever dreamed of coaching a football team? Of leading players to victory? Of helping them achieve their full potential? If so, then our Football Coaching Training program is for you. We offer a comprehensive training program that will teach you everything you need to know to be a successful coach. From the fundamentals of the game to the latest coaching techniques, we will cover it all. But we don't just teach you the skills. We also provide you with the support you need to succeed. Our team of experienced coaches will be there to guide you every step of the way. We will help you develop your coaching philosophy, build your resume, and network with other coaches. And when you're ready to start your career, we'll help you find a job. We have a strong network of contacts in the football industry, and we'll use it to get you your foot in the door. So what are you waiting for? Start your journey to becoming a football coach today. If you are serious about a career in football coaching, then our program is the perfect choice for you. Contact us today to learn more. Our mission is simple: to be your trusted partner and assist you every step of the way until you land the job of your dreams. Why Choose Us Here's what makes our Football Coaching Training Program stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Unleash Your Coaching Potential: At our core, we believe that great coaches are made, not born. With our comprehensive training program, we will equip you with the essential tools and techniques to become a successful football coach. Whether you're just starting out or looking to enhance your existing coaching skills, we've got you covered. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Football Coaching field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in the Football Coaching sector. From mastering cutting-edge tools to honing your coaching prowess, we'll ensure you have the knowledge and expertise to excel in any football-driven environment. Ongoing Support: We understand that the journey to landing your dream job doesn't end with placement. That's why our commitment to your success extends well beyond your initial training. Our support team will be available to answer your questions, provide guidance, and assist you as you progress in your career. Here are the X courses we will provide once you enrol in the program: Course 01: Football Coaching Course 02: Sports Psychology Course 03: Sports Therapy Course 04: Nutrition: Food Nutrients Sources, Functions and Deficiency Course 05: Sports Injuries Course 06: Pain Management These courses will help you to develop your knowledge and skills to become a successful Football Coach. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in this Football Coaching Training Program, you will get lifetime access to 6 premium courses related to Football Coaching. These courses will teach you the knowledge and skills required to become a successful Football Coach. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional Football Coach Take your Football Coaching skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your Football Coaching career with a starting salary ranging from •15,000 to •30,000 annually. Step into the football industry with the assurance of a promising future. Step 5 - We will not leave you until you get a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in Football Coaching. Don't let your dreams of becoming a football coach remain just that-dreams. Take action today and join our Football Coaching Training program. Together, we will unlock your coaching potential, build your professional profile, and pave the way to a fulfilling and rewarding career in football coaching. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our Football Coaching Training Program today, and let us be your trusted partner on your journey to success. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Football Coaching Training program is ideal for: Aspiring football coaches seeking comprehensive training and guidance. Individuals looking to enhance their existing coaching skills and knowledge. Those in pursuit of a rewarding career in the football coaching industry. Passionate football enthusiasts ready to turn their love for the game into a profession. Requirements No experience required. Just enrol & start learning. Career path In the UK, a career in football coaching offers tremendous opportunities. With our program, you'll receive top-notch training, personalised mentoring, and job assistance, giving you a solid foundation to embark on a successful coaching journey. From grassroots to professional levels, the UK's thriving football industry awaits you. Unlock your potential and shape your path to success. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included