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15 Customer Experience courses in Liverpool

Customer ExperienceLiverpool

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Facing Skills

5.0(3)

By Lapd Solutions Ltd

Customer care, customer service, Moccasin Approach,

Customer Facing Skills
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1,250 to £1,500

Customer Excellence Training

By Beyond Theory: business training & coaching

leadership management training course customer service training

Customer Excellence Training
Delivered in Northampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450
12

Educators matching "Customer Experience"

Show all 2
PMR Training and Development Ltd

pmr training and development ltd

St Helens

We are a learning, training and people development consultancy, operating both nationally and internationally.  We provide a wide range of development services from training courses (classroom, online and blended) - either as open/public courses - or bespoke inhouse programmes.  Some of the topic areas we cover include: * Leadership * Management * Coaching * Team building * Change Management * Performance Management * Customer Service * Train the Trainer * Soft-skills (Communication, Interpersonal, Presentation, etc) We have two unique programmes - 'PROUD Principle® – Achieving Customer Service Excellence', and our ACTIVE 'Coaching® – Coaching Excellence course', which are run as open/public courses as well as inhouse.  In adition we also run teambuilding programmes incorporating our unique team profiling tool TEAM Colours®. Our other services include: * Coaching  - Executive 1-2-1 services and Coaching training * Psychometric assessments * OD, Talent Management and L&D Consultancy services.

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Talking Life

talking life

5.0(1)

Wirral

Talking Life is one of the UK’s leading providers of training and development courses. Since 1997 we have been delivering high quality, innovative training to the public and private sectors. During this time we have delivered training to more than 100,000 people, on topics as diverse as Stress, Wellbeing and Managing Change to Motivational Interviewing, Autism Awareness, and Safeguarding Children. We deliver our training in house in the classroom and online in the virtual classroom or by webinar. If you are looking for a high-quality, responsive and diligent training partner, then Talking Life will be the right choice for your business. Established over 25 years ago, Talking Life has established itself as the “go-to” Partner for a large number of clients across the UK and is extremely proud to hold some of the largest training contracts from Local Authorities. Our Training is founded on the principle that Training is a lot more than just delivering a classroom or virtual training session. We can offer training courses across all sectors, whether Social Care, Health or Corporate and our website, which has an easy-to-use search function, enables you to identify potential courses of interest. Whilst we pride ourselves in being able to offer a wide selection of trainers, all experts in their fields of training, we also offer a customer experience that is second to none. Each of our customers has a dedicated Account Manager who will work collaboratively to offer a training experience that meets the behaviours, values and policies of your Business. All of courses are bespoke, as we take our standard outlines and then, with the assistance of the trainers, adapt these courses so they are relevant and are fully agreed prior to any training. We have a dedicated Events Coordination Team who manage all training events in a seamless and proactive manner. Our specially designed Training Client Relationship Management System will process all bookings and issue email confirmations. We can offer a secure Client Booking System so that if you don’t have the resource or technology to undertake this, we can provide you with a dedicated system that will take away the pressure of managing your delegates. After training, we take our evaluation and post-training impact evaluations as an important part of the training experience, and this feedback is shared with both clients and our trainers. Our Account Managers will discuss the training outcomes in their regular client review meetings.

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