15 Customer Experience courses in Coventry

get vinspired!- vinay parmar motivational business speaker, customer experience consultant

be active (birmingham, uk)

The BRUM account will help you request and track a range of council services, providing you with an improved customer experience.

life and progress ltd

Life & Progress is widely recognised as a leading Employee Assistance Programme (EAP) Intermediary, whereby we provide SME clients with affordable access to high-quality EAP services from several of the UK’s mainstream EAP Providers. Whilst the EAP provider works hard to ensure that those using the EAP service have a good customer experience and receive the appropriate support, Life & Progress will provide additional value by-way of account management, service promotional materials and administration.

t & t training ltd

We are a small family run business based in the heart of the UK, in beautiful Warwickshire. Our central location places us in an ideal situation to work with our clients all over the country. We established the business in 2000 after realising that very few organisations were focussing on improving customer service. With backgrounds in training, service delivery and project management, we recognised that we were in a privileged position to deliver a number of services to improve the customer experience.

onebus

OneBus is a unified collective of commercial bus operators in Greater Manchester. OneBus was launched in 2018 to enable bus companies to speak with one voice and drive a shared commitment to improve public transport across the Greater Manchester region. High-quality, good-value and easy-to-use public transport is critical to delivering better connectivity and improved mobility for local people. Most importantly, it underpins the region’s drive to create a thriving economy, ensure good jobs and opportunity for all, provide access to affordable housing, and deliver safe, healthy and inclusive communities. The OneBus partnership represents bus operators in Greater Manchester, committed to improving travel as part of an integrated network that gets Greater Manchester moving. Buses are central to the future of Greater Manchester and our positive package of proposals can make a real difference to tackling the biggest challenges facing our communities; road congestion and air quality. Building on the significant investment already made by operators, we believe there is a window of opportunity for everyone to work together to deliver a revolution in the region’s bus network that puts customers first and offers excellent value for both passengers and public investment. Our blueprint for a partnership model in Greater Manchester is consistent with the new powers in the Bus Services Act and proposes: 450 new low emissions buses over the next three years to boost the region’s air quality, with the first 150 delivered by 2020 More flexible and simplified tickets, recommendation of two-year price freeze on multi-operator bus fares, and more affordable travel for people of all ages An action plan for Transport for Greater Manchester and other agencies to tackle congestion hotspots, speed up journeys and cut gridlock A single unified brand identity for all bus services, with individual operator buses clearly identifiable as part of a partnership Improved integration of bus, tram and rail services Joint bus network review to maximise connectivity for passengers, including the evaluation of the potential for off-peak, limited stop, night time or 24 hour services Better on-board customer experience, including extension of free WiFi across the bus fleet A fully coordinated, central approach to traffic management, customer contact and travel information