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De-escalation in Practice
By Changing Minds Training
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Dates
Facilitators
Olivia-Louise Hamilton
MD of Changing Minds Training
Olivia specialises in taking complex and emotive topics and transforming them into simple, sensitive, and genuinely engaging sessions that professionals can put into practice straight away. What makes Olivia's approach distinctive is the combination of professional expertise and personal lived experience. With a background spanning emergency services, psychiatric care, and frontline support work, Olivia also draws on her own recovery from mental illness, self-harm, and suicide attempts.
Tommy Knight
Paramedic and Owner of PocketClinician
Tommy is a practising UK Paramedic and the founder of PocketClinician, one of the UK's leading education platforms for student paramedics and ambulance clinicians. Drawing on his experience working on the frontline of the NHS, Tommy is passionate about helping students bridge the gap between university and clinical practice. Through PocketClinician, he has supported thousands of learners with practical resources, online courses, webinars, CPD content and bestselling pocketbooks designed to build confidence both on placement and beyond qualification. His mission is simple: to provide today's student paramedics with everything he wishes he had when he was a student. By combining evidence-based education with real-world clinical experience, Tommy aims to make learning practical, engaging and directly relevant to life on the road, helping the next generation of ambulance clinicians develop the knowledge, confidence and clinical reasoning needed to deliver outstanding patient care.
Description
Not every difficult situation can be talked down, but knowing when and how to try is one of the most valuable skills an ambulance clinician can develop.
Maybe you've wondered...
"How can I calm this situation down?"
"What if the patient becomes violent?"
"How do experienced paramedics seem to stay so calm?"
"When should I leave, and when should I stay?"
Managing emotionally charged situations is one of the most demanding aspects of working in the ambulance service. For many student paramedics and ambulance clinicians, confidence comes not from physical intervention but from knowing how to communicate, recognise escalating behaviour and respond safely under pressure.
This De-escalation in Practice Masterclass focuses on practical, evidence-based techniques that help reduce conflict, improve patient engagement and keep everyone safer. Through realistic scenarios, you'll explore verbal and non-verbal de-escalation strategies while developing confidence in managing your own emotional response during high-pressure situations.
We'll also discuss recognising when de-escalation is no longer appropriate, when to withdraw and when additional support is needed to ensure the safety of both patients and clinicians.
Whether you're preparing for placement or have years of ambulance experience, this masterclass will provide practical tools you can use during your very next shift.
This masterclass is ideal for:
Student Paramedics
Newly Qualified Paramedics (NQPs)
Ambulance Clinicians
Associate Ambulance Practitioners
Emergency Care Assistants
Anyone wanting to improve their confidence managing mental health presentations in pre-hospital care.
Expect practical teaching, real-world examples, evidence-based discussion and plenty of opportunities to challenge common misconceptions around mental health emergencies.
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