Booking options
£12
£12
On-Demand course
All levels
Customer Success Strategist course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Course :
Instant e-certificate
Fully online, interactive course with audio voiceover
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
*** Additional Gifts ***
Free Life Coaching Course
*** (Offer Ends Soon) ***
Course Curriculum
Module 01: Introduction to Customer Service
Module 02: What's Different about Good Customer Service?
Module 03: Customer Service Communication Strategies
Module 04: Establishing Your Attitude
Module 05: Identifying and Addressing Customer Needs
Module 06: In-Person Customer Service
Module 07: Providing Electronic Customer Service
Module 08: Aspects of Phone Etiquette
Module 09: Building Rapport Over the Phone
Module 10: Inbound and Outbound Calls
Module 11: Active Listening and Managing Tough Callers
Module 12: Managing Interoffice Calls and Voicemail
Module 13: Problem Solving over the Phone
Module 14: Intra Organisation Dealings
Module 15: Measuring Customer Service
Accreditation
All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certificate of completion
Digital certificate - Included
Certificate of completion
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
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