Civil - Legal Aid Agency Audits Course

Frequently Asked Questions

• Terms and Conditions

  1. Bookings may only be cancelled by written notice received by us not less than 10 working days before the date of the course.  We cannot accept cancellations by telephone.  The delegate fee will be credited to you less an administration charge of £25 + VAT per delegate booking that is cancelled. Refunds of delegate fees for late cancellations (i.e. cancellations received by us less than 10 working days before the date of the course) will not be refunded.  Failure to attend the course will constitute late cancellation and payment will still be due or forfeit if already paid. 
  2. Where a delegate requests that their booking be transferred to a future course date, and DG Legal agrees to such transfer, the booking shall be deemed confirmed for the new course date. The delegate will not be entitled to subsequently cancel the transferred booking and rely upon the 10-working-day cancellation period in relation to the new course date. Any cancellation of a transferred booking will be treated as a late cancellation and no refund will be payable.
  3. You may notify us of a substitute delegate at any stage prior to the start of the course, without charge.  
  4. DG Legal reserves the right to vary or cancel a course where the occasion necessitates.   We will refund any payment made in respect of a cancelled course but otherwise do not accept any liability for a course not taking place.
• Are there any accompanying notes?

  Yes and these will be distributed by email after the event.

  To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.
  

• Can I record or transcribe the training session?

  No, recording or transcribing of the training session is not allowed.  If you attempt to record or transcribe the session or are found to be recording or transcribing the event, you may be removed from the session and you will not be eligible for a refund.

• Can I view your Data and Privacy Notice?

  Of course, this can be located on our website here: Data and Privacy Notice

• Do you provide a certificate of attendance?

  For our Premier Training courses, please email us at teamadmin@dglegal.co.uk after the event if you require a certificate of attendance.

  To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.
  

• I've booked onto the wrong course. What should I do?

  It is the responsibility of the person making the booking to ensure they select the correct course. We recommend reading the course description in full before booking. If you are unsure whether a course is suitable for you, please contact us at teamadmin@dglegal.co.uk for guidance before booking.

  If you realise that you have booked onto the wrong course, please email teamadmin@dglegal.co.uk as soon as possible and before the course takes place. Subject to availability, we may be able to transfer your booking to the correct course. Where there is a difference in course fees, a partial refund or an additional payment may be required.

  Please note that requests to change courses after the course has started will be treated as a late cancellation, and no refund will be available.

• Should I book using the General Delegate rate or the Retainer Delegate rate?

  The majority of delegates should choose the General Delegate rate.  

  
  

  A discount is available for delegates attending from firms with a current retainer contract with DG Legal i.e. firms that are paying a monthly or annual subscription for our Retainer Service (please contact us by emailing teamadmin@dglegal.co.uk for confirmation of eligibility). If you choose the Retainer Delegate option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

• Will I be able to view a recording of this course after the event?

  No, a recording will not be made available.

• Will I receive a Zoom link before the event?

  Yes, prior to the event a link will be sent to the email address used to register for the course so please ensure the delegate details are correct.

  To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.

• What if I join the course late?

  All courses will start promptly at the scheduled time.  We recommend joining a few minutes early to check your connection and ensure you are ready for the prompt start of the course.

  It is the delegate's responsibility to ensure they join the course on time. Late arrivals may miss important information, course content, or activities that take place at the start of the session.

  Delegates are responsible for checking the scheduled course time, accounting for any time zone differences, and joining the session promptly when it begins.

  In accordance with our terms, failure to attend the course will constitute late cancellation and payment will still be due or forfeit if already paid. 

• What time zone are the course times shown in?

  All course times are quoted in UK time. If you are joining from outside the UK, please ensure you convert the course time to your local time zone before attending.

  Delegates are responsible for checking the scheduled course time, accounting for any time zone differences, and joining the session promptly when it begins.

• Will you provide a copy of the slides?

  The slides will be distributed by email after the event.

  To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.
  

• Your email states a handout should be attached but it is missing, how do I obtain a copy?

  If an email states a document is attached but it is missing from the email, it is possible that your IT support has blocked this.  Please forward the relevant email to teamadmin@dglegal.co.uk requesting the missing document and this will be sent to you.

  To help ensure course communications are delivered to your inbox, we recommend adding @system.cademy.io to your safe senders list.