2654 Customer Service courses

Anger Management and Conflict Resolution Program Course Overview: The "Anger Management and Conflict Resolution Program" equips learners with essential skills to handle difficult situations with emotional intelligence and effective communication. This course focuses on managing anger and resolving conflicts in personal and professional settings. Learners will explore key strategies for recognising emotional triggers, adopting healthier coping mechanisms, and improving interpersonal relationships. By the end of the program, participants will be able to approach challenging situations calmly and with a clear focus, improving their overall emotional well-being and reducing stress. Course Description: This comprehensive course covers core concepts of anger management, conflict resolution, and emotional control. Learners will delve into techniques for identifying triggers, understanding the roots of anger, and developing effective strategies for conflict resolution. The course also addresses improving communication, active listening, and assertiveness skills. Participants will learn how to navigate workplace and personal conflicts, creating more harmonious environments. Through interactive modules, they will acquire the tools to de-escalate tense situations, promoting peace and cooperation in all areas of life. By the course's conclusion, learners will gain confidence in managing emotions and resolving conflicts with greater efficiency. Anger Management and Conflict Resolution Program Curriculum: Module 01: Anger Management Module 1 Module 03: Anger Management Module 2 Module 03: Anger Management Module 3 (See full curriculum) Who is this course for? Individuals seeking to improve emotional control in daily life. Professionals aiming to enhance their conflict management skills. Beginners with an interest in emotional intelligence and personal development. Managers and team leaders who want to foster a harmonious workplace. Career Path Conflict Resolution Specialist Human Resources Manager Customer Service Manager Mental Health Support Worker Team Leader or Supervisor

This comprehensive online course is designed to take learners from complete beginners to confident communicators in British Sign Language (BSL). Covering BSL Level 1 & 2, the course provides a structured approach to mastering essential vocabulary, grammar, and conversational skills used by the Deaf community in the UK. Through interactive video lessons, quizzes, and practical exercises, you’ll learn how to introduce yourself, ask questions, discuss daily activities, and engage in meaningful conversations. The course follows the UK government’s national BSL curriculum, ensuring you gain officially recognized skills. You’ll also explore Deaf culture, etiquette, and the importance of visual communication. Whether for personal growth, professional development, or to support Deaf friends and family, this course equips you with the confidence to use BSL in real-life situations. By the end, you’ll be prepared to progress to higher BSL qualifications or apply your skills in various workplace and social settings. Learning Outcomes ✔ Understand and use basic BSL vocabulary (greetings, numbers, family, weather, etc.). ✔ Construct simple sentences using BSL grammar and syntax. ✔ Engage in everyday conversations (shopping, travel, work, hobbies). ✔ Develop fingerspelling and number signing proficiency. ✔ Gain awareness of Deaf culture and communication etiquette. ✔ Prepare for official BSL Level 1 & 2 assessments (optional). ✔ Improve non-verbal communication and visual expression. Who Is This Course For? This course is ideal for beginners without BSL experience and those looking to formalize their skills. It suits parents of Deaf children, teachers, healthcare workers, customer service staff, and anyone interested in Deaf communication. Whether for career advancement, volunteering, or personal enrichment, this course provides a strong foundation in BSL. Career Path ✔ BSL Communicator (£20,000 - £30,000) ✔ Deaf Support Worker (£18,000 - £25,000) ✔ Teaching Assistant (SEND) (£18,000 - £28,000) ✔ Healthcare Communication Support (£22,000 - £35,000) ✔ BSL Interpreter (with further training) (£25,000 - £40,000+) Enrol today and start your journey into British Sign Language!

The Equality, Diversity & Inclusion (EDI) Mini Bundle isn’t just good for your CV—it’s critical. Today’s workplaces are built around compliance, compassion, and communication. This bundle ensures you’re fluent in all three. From Equality and Diversity and Employment Law, to handling Difficult Workplace Conversations, supporting Learning Disabilities, and embracing Mindfulness, you’ll be fully prepared for roles where inclusion isn’t optional—it’s a priority. Hiring trends don’t lie. The demand for professionals who understand Equality and Diversity and Employment Law has never been higher. Don’t fall behind—enrol today and put these high-value skills front and centre on your job applications. Description Companies are investing more than ever in workplace wellbeing and inclusive practices. That means candidates trained in Equality and Diversity, Learning Disabilities, and Mindfulness are moving to the top of the hiring pile. Add in legally critical topics like Employment Law and conflict-resolution skills from Difficult Workplace Conversations, and you’re no longer a generic applicant—you’re essential. The Equality, Diversity & Inclusion (EDI) Mini Bundle is ideal for careers in HR, education, social care, management, and customer-facing services. Your ability to confidently navigate Difficult Workplace Conversations and demonstrate awareness of Learning Disabilities shows leadership, empathy, and professional responsibility. If you don’t step up, someone else will. Equality and Diversity, Mindfulness, Employment Law, and Learning Disabilities are what modern workplaces demand—and they’re what you’ll be equipped with. FAQ Is this bundle job-ready? Yes—Equality and Diversity, Employment Law, and Learning Disabilities are hot skills in every HR and leadership role. What sectors need this training? Education, government, healthcare, corporate HR, customer service, and management all value Mindfulness and Difficult Workplace Conversations skills. Is this relevant to entry-level jobs? Absolutely. Understanding Equality and Diversity and Learning Disabilities can differentiate you from other candidates immediately. Will I stand out more to recruiters? Definitely—keywords like Employment Law, Equality and Diversity, and Mindfulness make your CV searchable and relevant. Is it applicable for people management roles? Yes. Leading teams requires training in Difficult Workplace Conversations and Equality and Diversity. Is it flexible and online? Yes—work through Mindfulness, Learning Disabilities, and the rest at your own pace. Does it help in compliance roles? Yes—Employment Law and Equality and Diversity are foundational for regulatory and HR careers. Why act now? Delaying only puts you behind. With skills in Learning Disabilities, Mindfulness, and Employment Law, you're already ahead.

The Touch Typist Training Mini Bundle is built for precision, speed, and employability. Whether you’re eyeing roles in administration, transcription, or customer service, this bundle makes you stand out. Employers today don’t just want fast typing—they want professionals who can handle Touch Typing, Audio Typing, GDPR, Proofreading, and ESOL with confidence. From HR departments to medical offices and legal firms, skills like GDPR and Proofreading are no longer “nice to have”—they’re requirements. Pair those with high-demand credentials in Touch Typing, Audio Typing, and ESOL, and you’re officially job-ready. Miss this and you might just miss the job. Description Modern administrative and support roles require more than just basic typing. The Touch Typist Training Mini Bundle elevates your CV with keyword-rich, recruiter-attracting skills in Touch Typing, Audio Typing, and Proofreading—critical in industries ranging from media and education to legal and healthcare. GDPR expertise gives you the compliance awareness that employers need to see, especially in data-sensitive roles. Meanwhile, ESOL shows you're capable of working across diverse teams or international environments. Together, these courses offer an unbeatable mix of technical, language, and legal literacy. Don't get filtered out. Today’s job portals prioritise profiles with Touch Typing, Audio Typing, GDPR, Proofreading, and ESOL keywords. This bundle gets you noticed, fast. FAQ What roles does this bundle support? Admin, transcription, education, and data-entry jobs benefit from Touch Typing, GDPR, and Proofreading. Why is ESOL included? ESOL is critical for roles requiring clear communication in diverse settings—especially when combined with Audio Typing. Is GDPR really that important? Yes—GDPR training is essential for any job involving personal or confidential data. Can I use this bundle to freelance? Absolutely. Touch Typing, Proofreading, and Audio Typing are essential for freelance secretarial or editorial work. Does this bundle help with CV visibility? Yes—keywords like Touch Typing, GDPR, and Audio Typing make your CV searchable and relevant. Is this suitable for remote jobs? Yes—Audio Typing, GDPR, and ESOL are often listed as remote-friendly competencies. Do I need experience to start? No—this bundle welcomes all learners, especially those seeking roles involving Touch Typing, ESOL, or Proofreading. Why enrol today? Because Audio Typing, GDPR, and Touch Typing professionals are being hired right now—and you could be next.

Emotional Intelligence: Emotional Intelligence Online Discover the Power of Emotional Intelligence: Enhance Your Skills and Propel Your Success! Are you ready to take your personal and professional life to the next level? Do you want to improve your relationships, excel in your career, and unlock your true potential? Look no further than our groundbreaking Emotional Intelligence: Emotional Intelligence course! Unlock the transformative power of Emotional Intelligence: Emotional Intelligence course and propel your success to new heights. Join our Emotional Intelligence: Emotional Intelligence course today and embark on a journey of self-discovery, growth, and achievement. Don't miss this opportunity to invest in yourself and take charge of your future. Enroll Emotional Intelligence: Emotional Intelligence now and experience the profound impact of Emotional Intelligence: Emotional Intelligence course on your personal and professional life! [ Note: Free PDF certificate as soon as completing Emotional Intelligence: Emotional Intelligence Course] Emotional Intelligence: Emotional Intelligence Online Course Curriculum of Emotional Intelligence: Emotional Intelligence Course Module 01: Emotional Intelligence Module 02: Introduction to Emotional Intelligence Module 03: Emotion Module 04: Neuro-Linguistic Programming (NLP) Module 05: Biological Behaviour of Psychology Module 06: Behaviours (Personality) Module 07: Learning Module 08: Motivation Certificate of Completion of Emotional Intelligence Course You will receive a course completion certificate for free as soon as you complete the Emotional Intelligence: Emotional Intelligence course. Who is this course for? Emotional Intelligence: Emotional Intelligence Online An Emotional Intelligence: Emotional Intelligence course is designed to help individuals develop and enhance their emotional intelligence skills. Emotional intelligence refers to the ability to recognize, understand, and manage our own emotions and the emotions of others. Requirements Emotional Intelligence: Emotional Intelligence Online To enrol in this Emotional Intelligence: Emotional Intelligence Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Emotional Intelligence: Emotional Intelligence Course. Be energetic and self-motivated to complete our Emotional Intelligence: Emotional Intelligence Course. Basic computer Skill is required to complete our Emotional Intelligence: Emotional Intelligence Course. If you want to enrol in our Emotional Intelligence: Emotional Intelligence Course you must be at least 15 years old. Career path Emotional Intelligence: Emotional Intelligence Online This Emotional Intelligence: Emotional Intelligence course is beneficial for various groups of people, including: Professionals and Leaders Managers and Supervisors Sales and Customer Service Professionals Educators and Trainers Human Resources Professionals Individuals seeking personal growth

Pharmacy Assistant & Technician Make an important contribution to the UK healthcare system by ensuring that your community can rely on you for support and excellent customer service. This Pharmacy Assistant & Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. This Pharmacy Assistant & Technician course provides all the knowledge and essential skills required for these critical roles, including the ability to counsel, advise, and dispense medicinal expertise. You will also learn basic medical practices and prescription techniques, as well as common pharmaceutical terminology and the responsibilities for stock control and patient confidentiality. Enrol in this Pharmacy Assistant & Technician course to get a head start on a career in healthcare. Why choose this Pharmacy Assistant & Technician course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Pharmacy Assistant & Technician Learning Outcomes After completing this Pharmacy Assistant & Technician course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Pharmacy Assistant & Technician course. Who is this course for? Pharmacy Assistant & Technician This Pharmacy Assistant & Technician course is suitable for becoming pharmacy technicians or working in the medical field. Requirements Pharmacy Assistant & Technician To enroll in this Pharmacy Assistant & Technician course, students must fulfill the following requirements: Good Command over English language Be energetic and self-motivated. Basic computer Skill You must be at least 15 years old. Career path Pharmacy Assistant & Technician This Pharmacy Assistant & Technician course will prepare you for many healthcare profession such as: Pharmacist’s Assistant Pharmacy Technician Hospital Clerk Pharmacist

Course Overview This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting. Course Description The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively. Course Modules Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Introduction to Minute Writing Module 16: Preparation for Minute Taking Module 17: The Meeting Structure Module 18: Minute Meeting, Decision and Action Module 19: Roles and Responsibility of Minute Taker Module 20: Tips for Minute Taking Module 21: Technology in Minute Taking Module 22: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their administrative skills. Professionals aiming to advance their career as a Personal Assistant. Beginners with an interest in office management and administrative roles. Anyone interested in developing organisational and communication skills. Career Path Personal Assistant Executive Assistant Administrative Assistant Office Manager Office Administrator Executive Support Specialist

Course Overview The Portuguese Language Course for Beginners is designed to introduce learners to the essentials of the Portuguese language, equipping them with the ability to communicate confidently in everyday situations. This course covers key aspects such as greetings, basic vocabulary, sentence structure, and conversational skills. Whether you are preparing for travel, work, or personal enrichment, this course provides a strong foundation for further language development. By the end of the course, learners will have gained the competence to understand and use common Portuguese expressions, engage in simple conversations, and appreciate the cultural nuances of Portuguese-speaking countries. With its clear structure and engaging approach, this course offers practical value by enhancing communication skills, boosting cultural understanding, and opening up new personal and professional opportunities. Course Description The Portuguese Language Course for Beginners offers a structured introduction to the language through a series of focused lessons. Learners will explore essential topics including basic grammar, vocabulary building, pronunciation techniques, and conversational etiquette. Each section of the course is designed to enhance comprehension and speaking abilities, fostering a gradual progression towards language confidence. Learners will also gain insights into Portuguese culture, helping them to apply their language skills in real-world contexts with sensitivity and awareness. The course combines interactive exercises, audio support, and accessible content to ensure an enriching learning experience. Upon completion, learners will have developed the linguistic tools necessary to engage in everyday Portuguese conversations, navigate simple social and professional interactions, and lay the groundwork for further language study. The course is ideal for those seeking a reliable and well-rounded entry point into Portuguese language acquisition. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 (See full curriculum) Who is this course for? Individuals seeking to communicate effectively in Portuguese during travel or relocation. Professionals aiming to expand career opportunities in Portuguese-speaking markets. Beginners with an interest in learning a new language for cultural enrichment. Students or enthusiasts looking to build foundational language skills for academic or personal growth. Career Path Translator or Interpreter (Entry-Level) Customer Service Representative in multilingual environments Travel and Tourism Assistant International Sales or Business Support Officer Language Tutor (Beginner Level) Cultural Exchange Programme Coordinator

Estate Agent Diploma Course Overview The Estate Agent Diploma is designed for individuals looking to develop a comprehensive understanding of the property industry. This course covers key areas such as property law, valuation techniques, and the process of buying and selling properties. Learners will gain insight into the daily responsibilities of estate agents, including client relations, property marketing, and market analysis. The course offers a valuable foundation for those looking to enter the real estate sector, providing the knowledge required to pursue a career as an estate agent. By the end of the course, learners will be equipped with the essential skills needed to navigate the property market with confidence. Course Description This diploma course offers in-depth coverage of various aspects of estate agency work, including property laws, valuation practices, and the sale and purchase process. Learners will explore topics such as client communication, marketing strategies, and legal obligations, ensuring they have a well-rounded knowledge of the industry. The course materials are structured to provide a clear understanding of market trends, the role of estate agents, and customer service in real estate. Throughout the course, learners will gain the skills necessary to work effectively in the property sector, including key insights into the regulatory environment and professional ethics. Estate Agent Diploma Curriculum Module 01: Introduction to Estate Agency Module 02: Property Law and Regulations Module 03: Understanding Property Valuation Module 04: The Buying and Selling Process Module 05: Marketing and Advertising Properties Module 06: Client Communication and Negotiation Module 07: Managing Property Listings and Viewings Module 08: Professional Ethics and Industry Standards (See full curriculum) Who is this course for? Individuals seeking to pursue a career in estate agency. Professionals aiming to enhance their skills in property sales and management. Beginners with an interest in the property industry. Those looking to understand the legal and regulatory aspects of property transactions. Career Path Estate Agent Property Manager Lettings Agent Real Estate Consultant Property Sales Negotiator

Communication Masterclass Building Strong Relationships Course Overview This Communication Masterclass: Building Strong Relationships course is designed to enhance your ability to connect effectively with others in both personal and professional settings. Covering essential communication principles, it guides learners through understanding different behavioural styles, mastering active listening, and recognising the impact of non-verbal cues. By developing these core skills, learners will improve their interpersonal interactions, foster trust, and create stronger relationships. The course equips participants with the tools to communicate clearly, collaborate successfully within teams, and resolve misunderstandings with confidence. Ideal for anyone looking to elevate their communication abilities, it promises measurable improvements in relationship-building and workplace dynamics. Course Description This comprehensive course delves into the fundamental aspects of effective communication, offering insight into how different behavioural and communication styles influence interactions. Learners explore the vital role of listening and non-verbal communication in expressing thoughts and emotions accurately. The course emphasises the importance of clear communication within business contexts, highlighting how strong communication underpins successful teamwork and leadership. Through engaging lessons, participants will gain the confidence to adapt their communication style to diverse audiences, enhance collaboration, and foster positive relationships. With a structured approach, the course develops key competencies that support career growth, interpersonal success, and improved professional influence. Communication Masterclass Building Strong Relationships Curriculum Module 01: What You Should Know About Communication Module 02: Understanding Your Natural Behavioural and Communication Style Module 03: The Importance of Listening in Communication Module 04: The Importance of Non-verbal Communication Module 05: Developing Good Communication Skills is Key in Business Module 06: Working as a Team Depends on Good Communication Module 07: Conclusion (See full curriculum) Who Is This Course For? Individuals seeking to improve personal and professional communication skills. Professionals aiming to advance their career through enhanced relationship-building. Beginners with an interest in communication theory and interpersonal development. Team leaders and managers focused on fostering collaborative work environments. Career Path Communications Specialist Human Resources Coordinator Team Leader or Supervisor Customer Service Manager Business Development Executive Corporate Trainer Public Relations Officer