2549 Customer Service courses

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Embarking on the journey of mastering the IELTS listening component opens a gateway to numerous opportunities and possibilities. Within the maze of this course lies the roadmap to understanding the mechanics of IELTS listening and elevating your scoring prowess to unprecedented heights. Imagine each section as a puzzle waiting to be deciphered, and with our guidance, you'll unveil the secrets to conquering every challenge thrown your way. Delving into the intricacies of the Complete IELTS Listening Online Course, you'll discover a treasure trove of strategies meticulously crafted to navigate through each unit seamlessly. From decoding the nuances of Section 1 to unravelling the complexities of Section 4, every aspect is dissected with precision, preparing you comprehensively for the scoring intricacies of the IELTS listening examination. This isn't just a course; it's a transformative experience that hones your skills to perfection. As you immerse yourself in the practice tests and absorb the wealth of knowledge embedded in each unit, your confidence will soar. The band scoring for IELTS listening will no longer be a mystery but a tangible goal within your reach. With dedication and perseverance, you'll witness a remarkable evolution in your IELTS listening score, paving the way for a brighter future filled with academic or professional pursuits. Learning Outcomes: Master key strategies and tactics essential for excelling in the IELTS listening test. Gain proficiency in answering each section of the listening test with precision and efficiency. Develop a deeper understanding of the scoring criteria for the IELTS listening component. Enhance your listening skills through rigorous practice tests and targeted exercises. Acquire the confidence and competence to approach the IELTS listening examination with assurance. Why buy this Complete IELTS Listening Online Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Complete IELTS Listening Online Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Complete IELTS Listening Online Course for? Students aiming to achieve a high IELTS listening band score. Professionals seeking to enhance their English proficiency for career advancement. Individuals aspiring to study abroad and require a competitive IELTS listening score. English language learners keen on refining their listening comprehension skills. Anyone preparing for the IELTS examination and in need of structured guidance. Prerequisites This Complete IELTS Listening Online Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete IELTS Listening Online Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path English Language Teacher: £25,000 - £35,000 Per Annum International Relations Specialist: £30,000 - £45,000 Per Annum Academic Researcher: £25,000 - £40,000 Per Annum Immigration Consultant: £20,000 - £35,000 Per Annum Tour Guide: £18,000 - £30,000 Per Annum Customer Service Representative: £18,000 - £25,000 Per Annum Course Curriculum Unit 01: Introduction Welcome Abroad 00:13:00 Fundamentals 00:22:00 Types of Questions 00:09:00 Unit 02: Key Strategies and Tactics What to Do in the Listening Test 00:14:00 How to Quickly Improve Your Listening 00:05:00 How to Avoid Tricks and Traps 00:29:00 Unit 03: How to Answer Section 1 How to Answer Section 1 00:27:00 Section 1: Practice Questions 00:10:00 Section 1: Breakdown of Practice Questions 00:32:00 Unit 04: How to Answer Section 2 How to Answer Section 2 00:28:00 Section 2: Practice Questions 00:12:00 Section 2: Breakdown of Practice Questions 00:16:00 How to Answer Map Questions 00:24:00 How to Answer Diagram Questions 00:20:00 Unit 05: How to Answer Section 3 How to Answer Section 3 00:19:00 Section 3: Practice Questions 00:09:00 Section 3: Breakdown of Practice Questions 00:26:00 Unit 06: How to Answer Section 4 How to Answer Section 4 00:26:00 Section 4: Practice Questions 00:09:00 Section 4: Breakdown of Practice Questions 00:28:00 Final Tips for your Success 00:11:00 Assignment Assignment - Complete IELTS Listening Online Course 00:00:00

Python Certification - Beginner to Expert offers a comprehensive journey from novice to proficient Python programmer. This course is structured into 18 sections, covering essential topics such as software installation, conditional branching, file handling, and database management.

Overview of Office Administration With over 4 million people working in administrative roles, office administration is a growing field full of opportunities in the UK. This office administration course equips you with the essential skills like time management, business writing, communication, and organisation needed to thrive as an administrative professional. You'll gain practical insights into managing office tasks, interacting with staff and clients, and problem-solving issues that arise. With dedicated modules on skills like writing, communication, and stress management, this comprehensive course readies you for diverse administrative and secretarial jobs across sectors.  Invest in your potential. Become the backbone of success. Enrol today and unlock the thriving world of Office Administration in the UK! Get a Quick Look at The Course Content: This Office Administration Course will help you to learn: Employ advanced communication skills to thrive in any business environment. Implement organisational strategies to ensure efficiency and productivity. Master negotiation techniques to secure advantageous outcomes. Manage stress effectively to maintain a healthy work-life balance. Develop leadership qualities to excel in your chosen career path. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Administration. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Office Administration course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals seeking a rewarding career in Office Administration. Existing professionals looking to refine their skills and climb the ladder. Business owners are eager to empower their teams with essential administrative expertise. Anyone seeking to enhance their organisational and communication skills for personal growth. Requirements You don't need any educational qualification or experience to enrol in the Office Administration course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.   Career Path This UK-focused Office Administration course paves the way for a diverse range of rewarding careers, including: Executive Assistant - £32,000 to £48,000/year. Office Manager - £18,000 to £38,000/year. Sales Administrator - £17,000 to £28,000/year. Receptionist - £16,000 to £24,000/year. Customer Service Advisor - £18,000 to £26,000/year. Course Curriculum Office Administration Module 1: Introduction to Office Administration 00:17:00 Module 2: Skills of an Effective Administrator 00:18:00 Module 3: Business Writing Skills 00:39:00 Module 4: Communication Skills 00:27:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Assignment Assignment - Office Administration 00:00:00

Become proficient in phlebotomy with our comprehensive Phlebotomist Course. Gain essential skills in routine venipuncture procedures, infection control, and blood sample collection. Ideal for aspiring phlebotomists, healthcare professionals, and medical students.

Learn to edit spherical panoramas with ease! This comprehensive course covers Photoshop and After Effects techniques for isolating areas, removing artifacts, adding effects, and more

Learn about the treatments, therapies, and medications used in managing mental illnesses, as well as the social attitudes, legislation, and services surrounding mental health. Ideal for aspiring mental health nurses, healthcare professionals, or anyone passionate about promoting mental well-being. Enrol now to make a difference in the field of mental health nursing.

CompTIA Security+ Certification is a comprehensive course covering essential aspects of information security, designed to equip learners with the foundational knowledge and skills needed to navigate the complex landscape of cybersecurity.

Whether you're an aspiring building surveyor or a construction professional looking to expand your knowledge, this diploma offers valuable insights and practical skills to excel in the field. Enrol today to take the first step towards a rewarding career in building surveying.

Enhance your mobile photography skills with our comprehensive course. Perfect for hobbyists, content creators, and aspiring photographers. Learn to capture stunning images and elevate your visual storytelling.