2590 Customer Service courses

Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation. Course Curriculum Module 01: Understanding the Service Module 02: Types of Concierge Service Module 03: Principles for a Concierge Service Business Module 04: Necessary Skills for Any Concierge Module 05: Delivering Client Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge Learning Outcomes: Understand the fundamentals of providing excellent concierge service. Differentiate between various types of concierge services. Learn principles to establish a successful concierge service business. Develop essential skills required for any concierge role. Master the art of delivering exceptional client service. Recognise proper etiquette and manage emergency situations in a hotel. CPD 10 CPD hours / points Accredited by CPD Quality Standards Concierge Training Course 1:11:25 1: Module 01: Understanding the Service 08:00 2: Module 02: Types of Concierge Service 11:03 3: Module 03: Principles for a Concierge Service Business 12:41 4: Module 04: Necessary Skills for Any Concierge 13:31 5: Module 05: Delivering Client Service 07:11 6: Module 06: Concierge Work Environment and Etiquettes 10:28 7: Module 07: Emergency Measures for a Hotel Concierge 07:31 8: CPD Certificate - Free 01:00 Who is this course for? Aspiring hotel concierge professionals. Individuals interested in luxury service. People starting a concierge business. Hotel staff seeking role enhancement. Customer service enthusiasts. Career path Hotel Concierge Personal Concierge Corporate Concierge Lifestyle Manager Luxury Travel Concierge Event Concierge Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

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Level 7 Diploma (FREE QLS Endorsed Certificate) | 10 CPD Courses + 10 Certificates | CPD Accredited | Lifetime Access

🛫 Welcome to the gateway of endless possibilities! Introducing our comprehensive course: Airport Management 🎓, your passport to a thriving career in the dynamic world of aviation. Whether you're an aspiring professional or a seasoned veteran looking to soar higher, this course is your runway to success.   ️ Unlock Your Potential: In the fast-paced realm of airport management, staying ahead requires a blend of industry knowledge, strategic thinking, and operational expertise. Our course equips you with the essential skills and insights needed to navigate this complex landscape with confidence. From terminal operations to airside management, you'll gain a holistic understanding of the intricacies involved in running a successful airport.   🌟 Benefits Galore: By enrolling in our Airport Management course, you'll reap a multitude of benefits that will set you apart in the competitive aviation industry: Expert Guidance: Learn from seasoned professionals and industry experts who bring real-world experience to the classroom. Practical Insights: Gain hands-on experience through case studies, simulations, and practical exercises that mirror real-life airport scenarios. Networking Opportunities: Connect with fellow students, instructors, and industry insiders to expand your professional network and uncover exciting career opportunities. Career Advancement: Elevate your career prospects and unlock new opportunities for growth and advancement within the aviation sector. Global Perspective: Explore the nuances of airport management on a global scale, preparing you for roles in diverse environments and settings.   Who is this for? 👨‍️ Whether you're a recent graduate looking to kickstart your career in aviation, a seasoned professional seeking to broaden your skill set, or an entrepreneur with aspirations of venturing into airport management, this course is tailor-made for you. No matter your background or experience level, our program is designed to accommodate learners of all stripes and empower you to thrive in the dynamic world of airport management.   Career Path: Upon completing our Airport Management course, a world of exciting career opportunities awaits: Airport Operations Manager: Oversee day-to-day operations, ensure compliance with safety regulations, and optimize efficiency to keep the airport running smoothly. Airline Operations Coordinator: Coordinate with airlines, ground services, and regulatory agencies to ensure seamless flight operations and exceptional customer service. Airport Security Manager: Implement and enforce security protocols to safeguard passengers, personnel, and assets against potential threats and risks. Aviation Consultant: Provide strategic guidance and expertise to airports, airlines, and other aviation stakeholders to optimize performance, streamline processes, and drive growth. Airport Planning and Development Specialist: Play a pivotal role in the expansion, modernization, and development of airport infrastructure and facilities to meet the evolving needs of travelers and stakeholders.   In conclusion, our Airport Management course is your ticket to success in the dynamic and rewarding field of aviation. Are you ready to take off on your journey to greatness? Enroll today and let your career soar to new heights! 🚀️ Course Curriculum Module 1 Introduction to Airport Management Introduction to Airport Management 00:00 Module 2 Airport Operations Airport Operations 00:00 Module 3 Airport Planning and Development Airport Planning and Development 00:00 Module 4 Airport Finances and Economics Airport Finances and Economics 00:00 Module 5 Airport Operations and Safety Airport Operations and Safety 00:00

The Executive Secretarial & PA Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Executive Secretarial & PA Course consists of several modules that take around 11 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Personal Assistant Introduction to Personal Assistant 00:18:00 Module 2: Business Telephone Skills Business Telephone Skills 00:20:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:28:00 Module 7: Time Management Time Management 00:38:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills Business Writing Skills 00:43:00 Module 10: Organisational Skills Organisational Skills 00:28:00 Module 11: Communication Skills Communication Skills 00:28:00 Module 12: Customer Service Customer Service 00:19:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:49:00 Module 14: Document Proofreading and Editing Document Proofreading and Editing 00:08:00 Module 15: Advanced MS Excel Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:05:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 VLOOKUP: Master Excel Formula VLOOKUP in 60 minutes! Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Microsoft Excel: Master Power Query in 120 Minutes! Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:06:00 Microsoft Excel Keyboard Shortcuts Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career in the healthcare industry? If you're organised, efficient, and have a passion for helping others, then a career as a medical secretary could be the perfect fit for you. The role of a Medical Secretary is pivotal in the smooth operation of medical facilities across the UK. In fact, the NHS is currently recruiting over 10,000 medical secretaries to join its workforce. This Medical Secretary course covers the role of the Medical Secretary role, including schedule organisation, meticulous medical record maintenance, filing systems, confidentiality, stock control, medical terminology, workplace safety, information technology, and legal and ethical considerations. If you're looking for a challenging and rewarding career in the healthcare industry, then this medical secretary course is the perfect place to start. This Medical Secretary at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 150 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Medical Secretary course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Bundle Package includes: Course 01: Diploma in Medical Secretary at QLS Level 5 10 Additional CPD Accredited Premium Courses related to Medical Secretary: Course 02: Medication Administration Level 4 Course 03: Medical Transcription Course 04: GDPR in Healthcare Course 05: Consent in Healthcare Course 06: Document Control Course 07: Touch Typing Essentials Course 08: Phone-Based Customer Service Course 09: Level 2 Microsoft Office Essentials Course 10: Personal Hygiene Course 11: First Aid at Work Invest in your future and take the first step towards a rewarding role within the NHS or private medical practices. Learning Outcomes of Medical Secretary Gain proficiency in organising schedules for healthcare professionals effectively. Acquire skills to maintain comprehensive and up-to-date medical records. Develop specialised filing systems tailored for medical office environments. Uphold high standards of confidentiality within a medical setting. Expand knowledge on medical jargon and essential terminology usage. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Medical Secretary Get a free student ID card with Medical Secretary Training program (£10 postal charge will be applicable for international delivery) The Medical Secretary is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Medical Secretary course materials The Medical Secretary comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Medical Secretary at QLS Level 5 Introduction to Medical Secretary Course Organise Schedules as a Medical Secretary Maintaining Medical Records as a Medical Secretary Effective Filing Systems in Medical Offices Confidentiality in a Medical Environment Controlling Stocks and Supplies as a Medical Secretary Medical Jargon and Terminology Maintaining Workplace Safety Information Technology in Health Care Legal aspects and Ethics Course 02: Medication Administration Level 4 Module 01: Medicine Management Fundamentals Module 02: Importance Of Medicine Management Module 03: Prescribing Medication Effectively Module 04: Common Problems - Pharmacological Management Module 05: Common Medicines To Use Module 06: Palliative Care Module 07: The Four Principles Of Medicine Optimisation Module 08: Managing Medication In Residential Aged Care Facilities (RACFs) Module 09: Law And Legislation Course 03: Medical Transcription Module 01: Introduction To Medical Transcription Module 02: The What, How, Who And Why Of Medical Transcription Module 03: Understanding Medical Reports Module 04: Medical Language Boot Camp Module 05: Formatting: The Basics Module 06: Data Protection =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Medical Secretary Administrative Assistant Office Manager Records Supervisor Health Coordinator Clinic Administrator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Medical Secretary at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access