2590 Customer Service courses

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

About Course Learn the ins and outs of coffee making, from bean to cup This comprehensive course will teach you everything you need to know to become a barista, from beginner to expert. You will learn about the different types of coffee, how to grind and brew coffee beans, and how to create latte art. You will also learn about the business of coffee, including how to create a coffee menu and how to run a coffee shop. The course is divided into 6 modules: Module 1: Introduction to the Barista WorldLearn the history of coffee and the different types of coffee beansUnderstand the different roles of a barista and the skills and qualities needed to be successfulDiscover the different coffee brewing methods and equipment Module 2: Perfecting the BrewLearn how to grind coffee beans for different brewing methodsMaster the art of brewing espresso, cappuccinos, lattes, and other coffee drinksExperiment with different milk steaming techniques to create the perfect foam Module 3: Essential TechniquesLearn how to tamp coffee grounds evenly for a consistent brewMaster the art of latte artClean and maintain espresso machines and other coffee brewing equipment Module 4: Froth & Coffee StylesLearn about the different types of coffee foam and how to create themExplore the different coffee styles, such as black coffee, espresso, and lattesExperiment with different flavor combinations to create your own signature coffee drinks Module 5: Artistic EspressoLearn the basics of latte art and how to create simple designsMaster more advanced latte art techniques, such as tulips and heartsExperiment with different colors and flavors to create stunning latte art Module 6: Becoming a Coffee ProfessionalLearn about the business of coffee, such as how to create a coffee menu and how to run a coffee shopDevelop your customer service skills and learn how to create a positive customer experiencePrepare for a career in coffee by learning about the different job opportunities and how to get started Why enroll in this course? Gain the skills and knowledge you need to become a barista Get hands-on experience with espresso machines and other coffee brewing equipment Create beautiful latte art and other coffee drinks Build your coffee knowledge and explore the different coffee styles Prepare for a career in the coffee industry What Will You Learn? Understand the different types of coffee beans and how to grind them Master the art of brewing espresso, cappuccinos, lattes, and other coffee drinks Create beautiful latte art Use an espresso machine and other coffee brewing equipment Run a coffee shop or cafe Course Content Introduction to the Barista World Learn the history of coffee and the different types of coffee beans Understand the different roles of a barista and the skills and qualities needed to be successful Discover the different coffee brewing methods and equipment Introduction to the Barista World Perfecting the Brew Learn how to grind coffee beans for different brewing methods Master the art of brewing espresso, cappuccinos, lattes, and other coffee drinks Experiment with different milk steaming techniques to create the perfect foam Perfecting the Brew Essential Techniques Learn how to tamp coffee grounds evenly for a consistent brew Master the art of latte art Clean and maintain espresso machines and other coffee brewing equipment Essential Techniques Froth & Coffee Styles Learn about the different types of coffee foam and how to create them Explore the different coffee styles, such as black coffee, espresso, and lattes Experiment with different flavor combinations to create your own signature coffee drinks Froth & Coffee Styles Artistic Espresso Learn the basics of latte art and how to create simple designs Master more advanced latte art techniques, such as tulips and hearts Experiment with different colors and flavors to create stunning latte art Artistic Espresso Becoming a Coffee Professional Learn about the business of coffee, such as how to create a coffee menu and how to run a coffee shop Develop your customer service skills and learn how to create a positive customer experience Prepare for a career in coffee by learning about the different job opportunities and how to get started Becoming a Coffee Professional A course by Xpert Learning RequirementsNo prior experience is requiredAccess to an espresso machine and other coffee brewing equipment is recommended Audience Anyone who wants to learn about coffee or become a barista Coffee enthusiasts who want to improve their skills Coffee shop owners or managers who want to learn more about the business of coffee Anyone who is interested in a career in the coffee industry Audience Anyone who wants to learn about coffee or become a barista Coffee enthusiasts who want to improve their skills Coffee shop owners or managers who want to learn more about the business of coffee Anyone who is interested in a career in the coffee industry

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before ***Best Deal of the Market. Offer Ends Today*** In today's fast-paced business world, administrative roles require diverse skills to thrive and succeed. Our Complete Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) course equips you with the essential knowledge and abilities needed to excel in the field. Whether you're an entry-level professional seeking to kickstart your career or an experienced administrator looking to upskill, this course is your pathway to success. The Complete Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) now comes to you accompanied by a 7 Premium Courses Bundle. Enrol now in this Microsoft Office Complete bundle & get access to the following Office Skills: Admin, Secretarial & PA (Executive PA) with Microsoft Office courses: Course 01: Microsoft Office Skills (Word, Powerpoint, Microsoft Excel) - CPD Certified Course 02: Admin, Secretarial & PA at QLS Level 7 Course 03: Legal Secretary Course 04: UK Employment Law Course 05: Organisational Skills Course for Administrator Course 06: GDPR Course 07: Communication Skills Our Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 course is endorsed by The Quality Licence Scheme & accredited by CPDQS (with 250 CPD points) to make your skill development & career progression more accessible than ever! This Complete Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Student Testimonials - What Our Students Say! ''Comprehensive course on Microsoft Office and administrative skills. Highly recommended!'' Reviewed by Walker ''Great Course and great Customer service. Very Informative'' Reviewed by Bab ''Excellent content. Very well explained. Certainly recommended.'' Reviewed by Denis Jackson Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA Why Choose Our Office Skills: Admin, Secretarial & PA (Executive PA) Course: Get instant access to this Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) course. Learn Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) essentials from anywhere in the world Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) Course is affordable and simple to understand Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) Course is entirely online, interactive lesson with voiceover audio Lifetime access to the Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) materials Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) comes with 24/7 tutor support. CPD 220 CPD hours / points Accredited by CPD Quality Standards Mastering Microsoft Office: Word, Excel, PowerPoint, and 365 (Promo Videos) 13:54 1: Introduction Video Preview 01:10 2: Introduction Preview 02:58 3: Excel Overview Preview 05:20 4: Start Excel Spreadsheet Preview 04:26 Module 01 - Introduction to Personal Assistant 10:33 5: Introduction to Personal Assistant Preview 10:33 Module 02 - Introduction to Office Administration 07:17 6: Introduction to Office Administration 07:17 Module 03 - Skills of an Effective Administrator 09:19 7: Skills of an Effective Administrator 09:19 Module 04 - Introduction to Reception and Receptionist 14:09 8: Introduction to Reception and Receptionist 14:09 Module 05 - Business Telephone Skills 11:04 9: Business Telephone Skills 11:04 Module 06 - Representing Your Boss and Company 23:02 10: Representing Your Boss and Company 23:02 Module 07 - Business Etiquette 11:26 11: Business Etiquette 11:26 Module 08 - Mail Services and Shipping 17:15 12: Mail Services and Shipping 17:15 Module 09 - Travel Arrangements 14:20 13: Travel Arrangements 14:20 Module 10 - Organising Meeting and Conferences 17:24 14: Organising Meeting and Conferences 17:24 Module 11 - Diary Management and Note taking 14:56 15: Diary Management and Note taking 14:56 Module 12 - Time Management 23:16 16: Time Management 23:16 Module 13 - Record Keeping and Filing Systems 17:30 17: Record Keeping and Filing Systems 17:30 Module 14 - Business Writing Skills 28:36 18: Business Writing Skills 28:36 Module 15 - Organisational Skills 17:06 19: Organisational Skills 17:06 Module 16 - Communication Skills 16:21 20: Communication Skills 16:21 Module 17 - Customer Service 09:54 21: Customer Service 09:54 Module 18 - Effective Planning and Scheduling 33:19 22: Effective Planning and Scheduling 33:19 Module 19 - Invoicing/Petty Cash 18:39 23: Invoicing/Petty Cash 17:39 24: Final Words 01:00 Assessment (Optional) 02:00 25: Assignment on- Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 02:00 Order Your Certificate 02:00 26: Order Your CPD Certificate 01:00 27: Order Your QLS Endorsed Certificate 01:00 Free Course No 01: Legal Secretary 4:00:14 28: Module 01: Understanding the Concept of Paralegal 14:11 29: Module 02: Key Legal Terminology 10:47 30: Module 03: Effective Communication Skills for Paralegals 22:43 31: Module 04: The Legal Workplace & Professionals 28:06 32: Module 05: Law & Legal Systems 22:59 33: Module 06: Contract & Business Law 34:56 34: Module 07: Property Law 11:50 35: Module 08: Wills, Probate, Estate Law 07:59 36: Module 09: Criminal Law 16:32 37: Module 10: Common Paralegal Legal Matters 23:34 38: Module 11: Human Rights 09:56 39: Module 12: Conflict and Conflict Resolution 13:16 40: Module 13: Professional Conduct and Ethics of Paralegals 15:03 41: Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals 08:22 Free Course No 02: GDPR 1:04:50 42: Module 01: GDPR Basics 10:32 43: Module 02: GDPR Explained 09:51 44: Module 03: Lawful Basis for Preparation 14:13 45: Module 04: Rights and Breaches 14:04 46: Module 05: Responsibilities and Obligations 16:10 Free Course No 03: UK Employment Law 3:23:15 47: Module 01: Basic of Employment Law 16:18 48: Module 02: Legal Recruitment Process 26:45 49: Module 03: Employment Contracts 14:06 50: Module 04: Employee Handbook 13:03 51: Module 05: Disciplinary Procedure 13:56 52: Module 06: National Minimum Wage & National Living Wage 21:58 53: Module 07: Parental Right, Sick Pay & Pension Scheme 31:14 54: Module 08: Discrimination in the Workplace 27:43 55: Module 09: Health & Safety at Work 10:21 56: Module 10: Dismissal, Grievances and Employment Tribunals 20:52 57: Module 11: Workplace Monitoring & Data Protection 06:59 Free Course No 04: Organisational Skills Course for Administrator 43:28 58: Module 01: Remove the Clutter 05:41 59: Module 02: Prioritise 04:16 60: Module 03: Scheduling Your Time 04:21 61: Module 04: To Do Lists 03:35 62: Module 05: Paper and Paperless Storage 04:26 63: Module 06: Organisation in Your Work Area 04:05 64: Module 07: Tools to Fight Procrastination 04:22 65: Module 08: Organizing Your Inbox 04:21 66: Module 09: Avoid the Causes of Disorganization 04:18 67: Module 10: Discipline is the Key to Stay Organized 04:03 Who is this course for? Microsoft Office Skills (Excel, Word, Access) Anyone interested in learning more about the topic is advised to take this Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course. This Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course is open to everybody. Requirements Microsoft Office Skills (Excel, Word, Access) Anyone interested in learning more about the topic is advised to take this Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course. This Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course is open to everybody. Our Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA Course is suitable for anyone interested in: Microsoft Office Specialist (MOS) Microsoft Office Specialist (MOS) Expert Microsoft Office Specialist (MOS) Master Microsoft Specialist certification in Office 365 MS Office User Touch Typing Worker Career path Microsoft Office Skills (Excel, Word, Access) The Microsoft Office Skills (Excel, Word, Access) course teaches you essential skills to help you be more productive in your career. Our Course is suitable for the following: Office Administrator Data Analyst HR Admin Microsoft Office Specialist Receptionist Audio Typist Certificates CPD Accredited Digital Certificate Digital certificate - Included Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Hard copy certificate - £139 Please note that International students have to pay an additional £10 as a shipment fee.

The Diploma in Facilities Management Level 3 Course offers a strategic and in-depth approach to managing facilities, equipping students with the essential knowledge to oversee operational tasks efficiently and effectively. Designed for those aiming to develop their expertise in facility maintenance, operations, and service management, this course provides a solid foundation in key areas such as health and safety, sustainability, and resource management. With a focus on theoretical understanding, students will gain insight into both the technical and managerial aspects of facilities management, ensuring they are well-prepared for leadership roles in the industry. Through this course, learners will acquire the critical skills required to handle a wide range of responsibilities within facilities management, from building systems to staff coordination. Delivered in a flexible online format, it allows students to advance their careers at their own pace, all while gaining a strong understanding of industry standards and best practices. Whether you are looking to progress in your current role or explore new opportunities within the field, this course is designed to provide you with the knowledge and confidence to manage facilities effectively. Key Features of Facilities Management Bundle CPD Accredited Facilities Management Course Instant PDF certificate Fully online, interactive Facilities Management course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of Facilities Management skills to succeed in today's competitive world. In this in-depth Facilities Management training course, you will develop the most in-demand Facilities Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. Facilities Management Curriculum Course 01: Facilities Management Diploma Course 02: Quality Assurance (QA) Management Course 03: Project Management Course 04: Compliance Audit & Risk Management Course 05: Purchasing and Procurement Diploma Course 06:Leadership and Management Diploma Course 07: Business Quality Assessor Course 08: Budgeting Course 09: Change Management Course 10: Health and Safety at Workplace Course 11: Customer Service Course 12: Environmental Health Accreditation This Facilities Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Facilities Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Facilities Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Facilities Management Course will help you to explore variety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access