Description

Duration

4 Days

24 CPD hours

This course is intended for

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding ofÃ¿networking, telecommunications, audio/visual and meeting room technologies, identity and access management.

They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365Ã¿Administrators. In addition, they may work with owners of other workloads, including facilitiesÃ¿managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Prerequisites

Microsoft 365 and Microsoft Teams

Networking, telecommunications, and audio/visual basics

Identity and access management basics

1 - Introduction to Teams meetings and calling

Overview of Teams meetings and events

Overview of Teams Phone

Overview of auto attendants and call queues

Overview of Teams devices

2 - Plan for Teams Phone

Plan to deploy Teams Phone

Plan for Teams Phone PSTN connectivity

Determine license requirements

Plan for Teams Phone devices

Plan and design Teams Phone features

Plan for voicemail

3 - Plan for Microsoft Teams Rooms and Surface Hub

Determine license requirements for Microsoft Teams Rooms and shared devices

Understand differences between Microsoft Teams Rooms on Android and Windows

Understand Microsoft Teams Rooms on Surface Hub 2S

Understand and plan Teams Room accessories, components, and peripherals

Understand Teams Rooms management options

4 - Plan and optimize network performance for Teams media

Understand Teams network requirements

Design network for media optimization

Design and implement QoS

5 - Configure and deploy Teams Phone

Configure emergency calling for Teams Calling Plans

Manage and configure Microsoft PSTN numbers

Configure Operator Connect and Teams Phone Mobile

Configure Teams Phone policies

Create and manage Teams policies

Configure Audio Conferencing

6 - Configure and deploy Teams Phone with Direct Routing

Design Direct Routing call flows

Implement SIP trunking with Direct Routing

Configure Emergency Calling for Direct Routing

Extend Teams Direct Routing infrastructure

Deploy and maintain a survivable branch appliance

7 - Extend Teams Phone with additional services

Understand how Teams interacts with additional services

Configure compliance recording in Teams

Configure and integrate a certified contact center in Teams

Design and deploy voice bots in Teams

8 - Manage meetings and events experiences

Explore meetings and events in Microsoft Teams

Configure meeting settings

Create and manage meeting policies

Configure audio conferencing

Create and manage meeting templates and template policies

Create and manage meetings customization policies

Configure live events settings

Create and manage live events policies

Examine live events across Microsoft 365

9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

Prepare

10 - Configure and manage voice users

Enable users for Teams Phone

Enable users for Direct Routing with Teams Phone

Enable additional calling features for Teams Phone

Enable users for Teams Phone Mobile

11 - Configure auto attendants and call queues

Design call flows for auto attendants and call queues

Configure auto attendants and call queues

Deploy a channel-based call queue

Configure resource accounts

Configure Microsoft 365 groups for voicemail

Interpret call queue conference modes

Interpret call queue routing methods

Configure holidays for auto attendants and call queues

Configure custom music on hold

12 - Configure, deploy, and manage Teams devices

Manage Microsoft Teams Phones

Manage Microsoft Teams Room Systems

Microsoft Teams Rooms management options

Manage Surface Hub 2S devices

Configure Microsoft Teams SIP gateway

Manage Microsoft Teams displays

Remote provisioning and sign in for Teams Phones

Update Microsoft Teams devices remotely

Manage Microsoft Teams device tags

13 - Guided project - Prepare meeting room experiences

Prepare

14 - Monitor and troubleshoot Teams collaboration communications systems

Diagnose and troubleshoot phone number assignment

Diagnose and troubleshoot Teams client issues

Diagnose and troubleshoot call failure and call quality issues

Report on and troubleshoot Teams calls with Call Quality Dashboard

Diagnose and troubleshoot Direct Routing issues

Troubleshoot and monitor Teams devices

Troubleshoot Teams meetings and calling

Troubleshoot Teams Rooms devices

Course Images

MS-721T00 Collaboration Communications Systems Engineer

By Nexus Human

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