Description

This course is intended for

Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition.

Overview

The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

1 - E-mail basics

E-mail characteristics

Writing online versus on paper

Understanding the advantages and disadvantages of e-mail

Understanding the cultural significance of e-mail

E-mail programs

Using an e-mail program to send e-mail

When to use e-mail

Communicating by e-mail

Understanding when to avoid using e-mail

Writing an e-mail message

Using the MAIL acronym

2 - E-mail policies

Company policies

Avoiding improper e-mail messages

Ensuring employee compliance to e-mail policies

Avoiding copyright infringement

Avoiding viruses

Identifying e-mail liability

3 - E-mail features and security

Features of an e-mail program

Using attachments

Using priority labels and signature files

Features of an e-mail program

Using attachments

Using priority labels and signature files

Discussing e-mail program options

Securing e-mail

Using encryption and digital signatures

Using passwords

4 - E-mail messages

Message headers

Using headers

E-mail message body

Including proper greeting

Structuring an e-mail message

Closing an e-mail message

5 - E-mail effectiveness

E-mail recipients

Considering the factors that determine e-mail writing

Anticipating recipient reaction

Message management

Managing your e-mail effectively

6 - Netiquette guidelines

Netiquette style

Using proper tone

Following formatting guidelines

Emoticons and abbreviations

Using emoticons and electronic abbreviations

7 - Composing online correspondence

Online communication

Achieving the objective of the message

Language and punctuation

Improving online writing style

Using punctuation correctly

Efficient writing habits

Constructing sentences

Constructing paragraphs

Editing e-mail messages

Course Images

Email Etiquette

By Nexus Human

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