1168 Listening courses in Cardiff delivered Online

Description: A lot of people think that Storytelling is just for preschool. Storytelling is about so much more than sharing your favorite fairy tale stories with your children at bedtime. It is a big part of our culture and what makes us human. We grew up with stories and they are the ideal medium to help us remember important pieces of information. It is a way we capture and remember human experiences and how we have retold them for centuries. Storytelling is used in business where we connect our product to our audience by storytelling. Stories help people to see how a product fits into their life. For example, weight loss products motivate a lot of people to buy the product just by listening to the story of a person how he lost weight. If you want to be a perfect storyteller marketer then this is perfect for you. It will teach you the important strategies, Do's and Don't while telling a marketing story. Who is the course for? This course is for any businessmen who are desperate to sell their product. For any new businessman who wants to get attention from its audience. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course is a useful qualification to possess, and would be beneficial for the following careers: Branding a new product Starting a business Getting famous Teaching others how to tell marketing stories. Introduction 00:15:00 What is Storytelling in Business? 00:30:00 The Power of Storytelling 00:30:00 Storytelling Examples 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Marketing Strategy: Storytelling 00:20:00 Final Exam Final Exam- Marketing Strategy: Storytelling 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you looking to enhance your TEFL / TESOL skills? If yes, then you have come to the right place. Our comprehensive course on TEFL / TESOL will assist you in producing the best possible outcome by mastering the TEFL / TESOL skills. The TEFL / TESOL course is for those who want to be successful. In the TEFL / TESOL course, you will learn the essential knowledge needed to become well versed in TEFL / TESOL. Our TEFL / TESOL course starts with the basics of TEFL / TESOL and gradually progresses towards advanced topics. Therefore, each lesson of this TEFL / TESOL course is intuitive and easy to understand. Why would you choose the TEFL / TESOL course from Compliance Central: Lifetime access to TEFL / TESOL course materials Full tutor support is available from Monday to Friday with the TEFL / TESOL course Learn TEFL / TESOL skills at your own pace from the comfort of your home Gain a complete understanding of TEFL / TESOL course Accessible, informative TEFL / TESOL learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the TEFL / TESOL bundle Study TEFL / TESOL in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your TEFL / TESOL Course Improve your chance of gaining in demand skills and better earning potential by completing the TEFL / TESOL TEFL / TESOL Curriculum Breakdown of the TEFL / TESOL Course Module 01: Introduction to English Language Teaching & Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning and Creating Materials Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching & Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The TEFL / TESOL course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in TEFL / TESOL. It is also great for professionals who are already working in TEFL / TESOL and want to get promoted at work. Requirements To enrol in this TEFL / TESOL course, all you need is a basic understanding of the English Language and an internet connection. Career path The TEFL / TESOL course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to TEFL / TESOL. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Get ready for an exceptional online learning experience with the IELTS, GCSE, Speaking, Writing, & English Grammer bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The IELTS, GCSE, Speaking, Writing, & English Grammer is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the IELTS package has something for everyone. As part of the IELTS, GCSE, Speaking, Writing, & English Grammer package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the IELTS bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: IELTS Exam Preparation GCSE English IELTS Reading Academic Masterclass IELTS Listening Masterclass IELTS Speaking Masterclass IELTS Writing Task 1 Masterclass IELTS Writing Task 2 Masterclass British English Pronunciation Course Basics of English for Beginners 200 Common English Idioms and Phrases Level-3 English Grammar Course Essay Writing in English English - Spelling, Punctuation & Grammar Functional Skills English Level 1 Lesson Planning for Teaching Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the IELTS Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the IELTS Bundle. Build a strong knowledge base in your chosen course via the IELTS Bundle. Benefit from the flexibility and convenience of online learning. With the IELTS package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the IELTS, GCSE, Speaking, Writing, & English Grammer, a rich anthology of 15 diverse courses. Each course in the IELTS bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisIELTS, GCSE, Speaking, Writing, & English Grammer bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the IELTS, GCSE, Speaking, Writing, & English Grammer bundle offers you the flexibility and convenience to learn at your own pace. Make the IELTS package your trusted companion in your lifelong learning journey. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IELTS, GCSE, Speaking, Writing, & English Grammer bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the IELTS, GCSE, Speaking, Writing, & English Grammer bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the IELTS, GCSE, Speaking, Writing, & English Grammer bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Overview This comprehensive course on Dealing with Conflict at Work will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Dealing with Conflict at Work comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Dealing with Conflict at Work. It is available to all students, of all academic backgrounds. Requirements Our Dealing with Conflict at Work is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 23 lectures • 01:26:00 total length •Welcome to the Course: 00:03:00 •What are Conflict and Conflict Management?: 00:03:00 •The Rational and Irrational Sources of Conflict: 00:03:00 •The Effects of Respect on Conflict: 00:04:00 •How to Use Respect to Help Resolve Conflict: 00:05:00 •How Communication Works: 00:05:00 •How we listen: The Four Listening Levels: 00:05:00 •How to Listen Well: 00:04:00 •How Personality Types Conflict: 00:02:00 •How Specific Personalities Clash at Work: 00:04:00 •How to Avoid Personality Clash: 00:02:00 •Resistance: It's Not Conflict yet.: 00:02:00 •The Onion Model of Resistance: 00:07:00 •The Signs of Conflict Escalation: 00:03:00 •The Strategies for Handling Conflict: 00:06:00 •Conflict De-escalation Process: 00:03:00 •Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00 •The Five Thomas-Kilmann Modes: 00:06:00 •Getting Help from a Third Party: 00:05:00 •How to Recover from a Broken (Professional) Relationship: 00:05:00 •Good Conflict and Bad Conflict: 00:04:00 •The Secret to Avoiding Conflict: 00:03:00 •Assignment - Dealing with Conflict at Work: 00:00:00

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career dedicated to helping others? In the UK alone, social workers play a vital role in supporting vulnerable children, families, and adults. With an aging population and rising social complexities, the demand for skilled social workers is high, with over 98,000 social workers employed across various sectors. Do you have the passion and compassion to make a positive impact? This Social Work Training Bundle equips you with a holistic understanding of social work principles and practices. You'll gain the knowledge and skills to assess needs, develop interventions, and effectively communicate with clients. The bundle also explores youth work and coaching techniques, broadening your professional skillset. Our bundle Course includes 5 of our Popular courses for one discounted price: Course 01: Social Work Studies Course 02: Social Worker Course 03: Youth Work Course 04: Life Coaching Course 05: Public Speaking Enrol today and take the first step towards a rewarding path in social work! Learning Outcomes of Social Work Training Gain a comprehensive understanding of social work principles and ethics. Develop effective communication skills for working with diverse clients. Master intervention strategies for social work practice. Learn how to empower young people and support their development. Build strong life coaching skills to guide individuals towards their goals. Enhance your public speaking abilities to advocate for vulnerable populations. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Social Work Get a free student ID card with Social Work Training program (£10 postal charge will be applicable for international delivery) The Social Work is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Social Work course materials The Social Work comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Social Worker course: Course 01: Social Work Studies Module 01: An Overview Of Social Work Module 02: Social Work Basics Module 03: Theories Of Social Work And Sociology Module 04: Casework Process And Teamwork Module 05: Dimensions Of Social Work / Models Of Intervention Module 06: Practice Contexts And Application Module 07: Working With Adults Module 08: Principles Of Conduct And Role As Social Care Worker Course 03: Youth Work Section 01: Introduction To Youth Work Section 02: Youth Work And Responsibilities Section 03: Youth Work And Social Care Section 04: Youth Work And Mental Health Section 05: Youth Work And Safeguarding Section 06: Youth Work And Internet Safety Section 07: Youth Work And Importance Of Communication Section 08: Youth Work And Legalities Course 04: Life Coaching Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Social Worker course. This course is open to everybody. Aspiring Social Workers Youth Workers Life Coaches Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Social Worker Youth Worker Life Coach Social Care Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Handling and Dealing with Difficult People Exhausted by demanding clients, passive-aggressive colleagues, or even frustrating family members? You're not alone. Difficult people are everywhere, and their negativity can drain your energy, hinder your productivity, and leave you feeling helpless. Introducing our comprehensive course, 'Handling and Dealing with Difficult People,' designed to empower corporate employees, teachers, customer care officers, and anyone seeking to enhance their interpersonal skills. At the beginning of the Handling and Dealing with Difficult People course, you will gain a deep understanding of the fundamentals of dealing with difficult people. Plus, this course will help you master the art of self-control and discover the power of letting go of preconceived notions, allowing for more constructive interactions. Besides, this Handling and Dealing with Difficult People course will uncover the correlation between frustration and resistance and develop insights into strategies that defuse tense situations. You will also be introduced to versatile techniques for handling difficult people, such as negotiation, setting limits and boundaries, and nurturing healthier relationships.   Furthermore, our Handling and Dealing with Difficult People course offers a range of solutions when dealing with angry individuals, including active listening, appropriate gift-giving, and understanding when it's best to walk away or maintain healthy boundaries. Benefit from our expert tips and discover recommended readings like 'Coping with Difficult People' and 'Angry All the Time: An Emergency Guide to Anger Control' to expand your knowledge further. Stop letting difficult people push your buttons. Take control of your interactions and reclaim your emotional well-being. Enrol in 'Handling and Dealing with Difficult People' today and unlock the power of skilful communication. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Handling and Dealing with Difficult People Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description Learn to be a successful anchor with the Presentation and Hosting Training Course. The course is designed for the people who want to master the skills for engaging the audience and make them come more to your speech. In the course, you will explore the techniques of developing engaging speech that will attract your audience. The course trains you how to deliver your presentation confidently and how to reduce your anxiety while delivering your presentation. You will master the skills for making the audience engaged and active. Additionally, the course helps you to focus on your topic and the objectives of your presentation. Upon completion, you will be able to create a unique and audience-centric presentation and make the audience engaged. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Presentation and Hosting Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Presentation and Hosting Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. An Introduction to the 8 Awesome Presentation Openings Course An Introduction to Presentation Skills - 8 Awesome Openings FREE 00:05:00 Do you want to be ordinary? Describing & explaining a box standard or traditional presentation opening 00:06:00 "imagine" Describing & explaining an 'imagine', or 'suppose' presentation opening 00:07:00 Be seen as up-to-date Describing & explaining a topical presentation opening 00:06:00 What & why - its quite simple really Describing & explaining a 'What & Why' presentation opening 00:05:00 Let me get in your mind! Describing & explaining an audience thought provoking presentation opening 00:08:00 Can I have a volunteer...or two? Describing, explaining & showing how to open with audience 00:05:00 A picture paints a 1000 words - or more Describing & explaining the use of imagery in your presentation 00:10:00 Are you listening? Describing & explaining how audio can be used to open your presentation opening 00:10:00 What can we conclude? Which one should you choose 00:05:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00