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Managing Difficult Conversations

Managing Difficult Conversations

By John Academy

4.3(43)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 26 minutes

  • All levels

Description

Description

Influential conversation ability enriches your managerial capability. But most of the time, people do not know how to handle the situation with his conversational power. To become efficient in that particular area, you may look at Managing Difficult Conversations course.

This course enables you to perceive the situation and to manage the ways of difficulties with pen and pencils. It provides you a guideline where you can understand situation and develops your conversational skill to present the difficulties smoothly. It teaches you how to keep calm and cool, present your attire with physical gesture and make an effective conversation to achieve your agreement for your organizational growth. It always helps you to focus on the main facts considering some valuable questions and situation. Actually, it aims at your presentation facts.

Assessment:

This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.

Certification:

After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Managing Difficult Conversations is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Managing Difficult Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Introduction

Introduction - Welcome from Alan Stevens

FREE

00:02:00

Difficult Conversations

Why Are Some Conversations Difficult?

00:02:00

Preparation

00:02:00

Set-Up and Room Layout

00:03:00

How to Start the Conversation

00:02:00

Active Listening and Responding

00:02:00

Ask Open and Supportive Questions

00:02:00

Focus on Facts, Not Personalities

00:01:00

Use of Tone and Body Language

00:02:00

Exploring Alternative Solutions

00:01:00

Handling Challenge

00:03:00

How to Close a Difficult Conversation

00:02:00

Conclusions

Summary - What We've Covered

00:01:00

Thank You and Next Steps

00:01:00

Certificate and Transcript

Order Your Certificates and Transcripts

00:00:00

About The Provider

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