Description

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before

Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.

From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills.

Courses Included In this CRM Training Are:

Course 01: Customer Relationship Management

Course 02: PR: Public Relation

Course 03: Phone-Based Customer Service

Course 04: Know Your Customer (KYC)

Course 05: Customer Service - Representative

Course 06: Customer Service & Environment

Course 07: Patient Customer Service Training

Course 08: Customer Service Fraud Officer

Course 09: Service Helpdesk & Technical Support

Course 10: Call Centre Training

Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Course 12: Assertiveness and Self Confidence Development

Course 13: Win Customers Efficiently: Customer Service Diploma

Course 14: Hotel Management with Hotel Receptionist and Hospitality Management

Course 15: Professional Waiter Diploma

Course 16: Receptionist Skills

Course 17: Conflict Resolution

Course 18: Decision-Making and Critical Thinking Training

Course 19: Developing Interpersonal Skills Course

Course 20: Effective Communication Skills

Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!

Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle:

Master CRM strategies to enhance customer loyalty and retention.

Develop effective PR skills for managing public perception and communication.

Deliver exceptional phone-based customer service across industries.

Understand and implement KYC procedures for customer verification.

Enhance customer service skills specifically tailored for hospitality management.

Improve interpersonal, decision-making, and critical thinking skills.

Why Choose Our CRM, PR & Phone-Based Customer Service Bundle?

Get a Free QLS Endorsed Certificate upon completion of the CRM bundle

Get a Free Student ID Card with CRM Training

The CRM course is Affordable and Simple to understand

Lifetime Access to the CRM course materials

The CRM course comes with 24/7 Tutor Support

Start your learning journey straight away!

Course Curriculum

Course 01: Diploma in Customer Relationship Management at QLS Level 4

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

Course 02: PR: Public Relation

Module 01: Introduction to Public Relations

Module 02: Concepts of Public Relations

Module 03: Management and Organisation of Public Relations

Module 04: Public Relations Tactics and Research

Module 05: Major Fields of Public Relations Practice Part I

Module 06: Major Fields of Public Relations Practice Part II

Module 07: Social Media and PR

Module 08: Public Speaking

Module 09: Power of Storytelling

Module 10: Becoming an Influencer

Module 11: Importance of Body Language

Module 12: Implementing CSR

Module 13: Performance Evaluation and Performance Reporting

Module 14: Cross-Cultural Awareness

Module 15: Cross-Cultural Communication

Module 16: Corporate Cross-Cultural Awareness

Module 17: Cultural Values

Module 18: Working with and Managing a Culturally Diverse Team

Module 19: Defamation

Module 20: Crisis management

Module 21: Media Regulatory Bodies

Module 22: Ethics: Professionalism in Public Relations

Module 23: Decision Making with Critical Thinking

Course 03: Phone-Based Customer Service

Module 01: Introduction to Customer Service

Module 02: What's Different about Good Customer Service?

Module 03: Customer Relationship Management

Module 04: Customer Service Communication Strategies

Module 05: Aspects of Phone Etiquette

Module 06: Building Rapport Over the Phone

Module 07: Inbound and Outbound Calls

Module 08: Active Listening and Managing Tough Callers

Module 09: Managing Interoffice Calls and Voicemail

Module 10: Problem Solving over the Phone

Module 11: Intra Organisation Dealings

Module 12: Measuring Customer Service

=========>>>>> And 17 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your Certificates as proof of your achievement.

PDF Certificate: Free (Previously it was £12.99*20 = £260)

CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99)

QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99)

CPD

310 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:

Customer service reps

PR professionals

Hospitality staff

Call centre agents

Anyone in service

Requirements

You will not need any prior background or expertise to enrol in this CRM bundle.

Career path

After completing this bundle, you are to start your career or begin the next phase of your career.

Customer Relationship Manager - £30,000 to £50,000

Public Relations Officer - £25,000 to £40,000

Call Centre Manager - £28,000 to £45,000

Patient Service Specialist - £20,000 to £35,000

Hotel Receptionist/Manager - £18,000 to £30,000

Customer Service Trainer - £25,000 to £40,000

Certificates

CPD Accredited Digital Certificate

Digital certificate - Included

Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Customer Relationship Management CPD Accredited Certificate

Hard copy certificate - Included

Please note that International students have to pay an additional £10 as a shipment fee.

Diploma in Customer Relationship Management at QLS Level 4

Hard copy certificate - Included

Hard copy certificate - Included

Please note that International students have to pay an additional £10 as a shipment fee.

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CRM, PR & Phone-Based Customer Service

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