Booking options
£129
£129
On-Demand course
5 days
All levels
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before
Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.
From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills.
Courses Included In this CRM Training Are:
Course 01: Customer Relationship Management
Course 02: PR: Public Relation
Course 03: Phone-Based Customer Service
Course 04: Know Your Customer (KYC)
Course 05: Customer Service - Representative
Course 06: Customer Service & Environment
Course 07: Patient Customer Service Training
Course 08: Customer Service Fraud Officer
Course 09: Service Helpdesk & Technical Support
Course 10: Call Centre Training
Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Course 12: Assertiveness and Self Confidence Development
Course 13: Win Customers Efficiently: Customer Service Diploma
Course 14: Hotel Management with Hotel Receptionist and Hospitality Management
Course 15: Professional Waiter Diploma
Course 16: Receptionist Skills
Course 17: Conflict Resolution
Course 18: Decision-Making and Critical Thinking Training
Course 19: Developing Interpersonal Skills Course
Course 20: Effective Communication Skills
Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!
Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle:
Master CRM strategies to enhance customer loyalty and retention.
Develop effective PR skills for managing public perception and communication.
Deliver exceptional phone-based customer service across industries.
Understand and implement KYC procedures for customer verification.
Enhance customer service skills specifically tailored for hospitality management.
Improve interpersonal, decision-making, and critical thinking skills.
Why Choose Our CRM, PR & Phone-Based Customer Service Bundle?
Get a Free QLS Endorsed Certificate upon completion of the CRM bundle
Get a Free Student ID Card with CRM Training
The CRM course is Affordable and Simple to understand
Lifetime Access to the CRM course materials
The CRM course comes with 24/7 Tutor Support
Start your learning journey straight away!
Course Curriculum
Course 01: Diploma in Customer Relationship Management at QLS Level 4
Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: Data Analysis in CRM
Module 05: CRM Databases
Module 06: Deepening Customer Relationship
Module 07: Handling Customer Complaints
Module 08: Future of CRM
Course 02: PR: Public Relation
Module 01: Introduction to Public Relations
Module 02: Concepts of Public Relations
Module 03: Management and Organisation of Public Relations
Module 04: Public Relations Tactics and Research
Module 05: Major Fields of Public Relations Practice Part I
Module 06: Major Fields of Public Relations Practice Part II
Module 07: Social Media and PR
Module 08: Public Speaking
Module 09: Power of Storytelling
Module 10: Becoming an Influencer
Module 11: Importance of Body Language
Module 12: Implementing CSR
Module 13: Performance Evaluation and Performance Reporting
Module 14: Cross-Cultural Awareness
Module 15: Cross-Cultural Communication
Module 16: Corporate Cross-Cultural Awareness
Module 17: Cultural Values
Module 18: Working with and Managing a Culturally Diverse Team
Module 19: Defamation
Module 20: Crisis management
Module 21: Media Regulatory Bodies
Module 22: Ethics: Professionalism in Public Relations
Module 23: Decision Making with Critical Thinking
Course 03: Phone-Based Customer Service
Module 01: Introduction to Customer Service
Module 02: What's Different about Good Customer Service?
Module 03: Customer Relationship Management
Module 04: Customer Service Communication Strategies
Module 05: Aspects of Phone Etiquette
Module 06: Building Rapport Over the Phone
Module 07: Inbound and Outbound Calls
Module 08: Active Listening and Managing Tough Callers
Module 09: Managing Interoffice Calls and Voicemail
Module 10: Problem Solving over the Phone
Module 11: Intra Organisation Dealings
Module 12: Measuring Customer Service
=========>>>>> And 17 More Courses <<<<<=========
How will I get my Certificate?
After successfully completing the course, you will be able to order your Certificates as proof of your achievement.
PDF Certificate: Free (Previously it was £12.99*20 = £260)
CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99)
QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99)
310 CPD hours / points Accredited by CPD Quality Standards
Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:
Customer service reps
PR professionals
Hospitality staff
Call centre agents
Anyone in service
You will not need any prior background or expertise to enrol in this CRM bundle.
After completing this bundle, you are to start your career or begin the next phase of your career.
Customer Relationship Manager - £30,000 to £50,000
Public Relations Officer - £25,000 to £40,000
Call Centre Manager - £28,000 to £45,000
Patient Service Specialist - £20,000 to £35,000
Hotel Receptionist/Manager - £18,000 to £30,000
Customer Service Trainer - £25,000 to £40,000
CPD Accredited Digital Certificate
Digital certificate - Included
Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.
Customer Relationship Management CPD Accredited Certificate
Hard copy certificate - Included
Please note that International students have to pay an additional £10 as a shipment fee.
Diploma in Customer Relationship Management at QLS Level 4
Hard copy certificate - Included
Hard copy certificate - Included
Please note that International students have to pay an additional £10 as a shipment fee.