Description

Duration

1 Days

6 CPD hours

We?ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

1 - Getting Started

Icebreaker

Housekeeping Items

The Parking Lot

Workshop Objectives

2 - Verbal Communication Skills

Listening and Hearing: They Aren?t the Same Thing

Asking Questions

Communicating with Power

3 - Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It?s Not What You Say, It?s How You Say It

4 - Making Small Talk and Moving Beyond

The Four Levels of Conversation

5 - Moving the Conversation Along

Asking for Examples

Using Repetition

Using Summary Questions

Asking for Clarity and Completeness

6 - Remembering Names

Creating a Powerful Introduction

Using Mnemonics

Uh-Oh?I?ve Forgotten Your Name

7 - Influencing Skills

Seeing the Other Side

Building a Bridge

Giving In Without Giving Up

8 - Bringing People to Your Side

A Dash of Emotion

Plenty of Facts

Bringing It All Together

9 - Sharing Your Opinion

Using I-Messages

Disagreeing Constructively

Building Consensus

10 - Negotiation Basics

Preparation

Opening

Bargaining

Closing

11 - Making An Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive

12 - Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

Course Images

Interpersonal Skills

By Nexus Human

Booking options

Highlights

Description

About The Provider

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