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Mastering Positive Assertiveness

Mastering Positive Assertiveness

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • Delivered Online

  • All levels

Description

Duration

2 Days

12 CPD hours

This course is intended for

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.

Overview

Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident

In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.

1. What is Assertiveness?
  • Differentiating Self-confidence from Assertiveness

  • Understanding the Four Styles of Communication

  • What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness

2. Dimensions of Communication
  • Differentiating Listening from Hearing

  • Developing Emphatic Listening Skills

  • Utilizing Question Types - Open, Clarifying, and Closed

  • Converting Negative Thinking into Positive Thinking

3. Body Language Says It All
  • Managing Your Appearance

  • Understanding Non-verbal Communication

  • Making the Right First Impression

  • Speaking with Confidence

  • Relaxing and Reducing Anxiety

4. Dealing with Difficult Situations
  • Dealing with Difficult People

  • Building Rapport and Trust

  • Appreciating the Different Ways that People Send and Receive Information

  • Breaking Down Barriers and Building Consensus

  • Applying PEGASUS

  • Utilizing a Tactical Approach

  • Choosing the Proper Form of Communication

About The Provider

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....

Read more about Nexus Human

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