Booking options
£1,500
+ VAT£1,500
+ VATDelivered Online
All levels
Duration
2 Days
12 CPD hours
This course is intended for
Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.
Overview
Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident
In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.
Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.
Differentiating Self-confidence from Assertiveness
Understanding the Four Styles of Communication
What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
Differentiating Listening from Hearing
Developing Emphatic Listening Skills
Utilizing Question Types - Open, Clarifying, and Closed
Converting Negative Thinking into Positive Thinking
Managing Your Appearance
Understanding Non-verbal Communication
Making the Right First Impression
Speaking with Confidence
Relaxing and Reducing Anxiety
Dealing with Difficult People
Building Rapport and Trust
Appreciating the Different Ways that People Send and Receive Information
Breaking Down Barriers and Building Consensus
Applying PEGASUS
Utilizing a Tactical Approach
Choosing the Proper Form of Communication
Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....