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214 Courses in Nottingham

Asthma Awareness

By Prima Cura Training

This course aims to raise awareness about the triggers, signs and symptoms, and preventive measures to better manage and support people living with asthma.

Asthma Awareness
Delivered In-PersonFlexible Dates
Price on Enquiry

Price increases (In-House)

By The In House Training Company

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

Price increases (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Customer Excellence Training

By Beyond Theory: business training & coaching

leadership management training course customer service training

Customer Excellence Training
Delivered in Northampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Snappy Tappy® a unique adaptation of EFT (Emotional Freedom Techniques)

By EFT Course UK Online Zoom Live

Complementing the ‘Zones of Regulation’, or as a stand alone self regulation technique, Snappy Tappy® provides a practical and accessible method for children and young people to modify/calm the emotions they are feeling ‘in the moment’ or ‘after the event’, to help them feel LESS;  • anxious  • angry  • fearful  • frustrated  • overwhelmed  • shame  • hurt  or any other emotion which is distracting them, pre occupying them or preventing them being ‘in  the green zone’ or in a balanced emotional state.     Snappy Tappy® which is an adaptation of Emotional Freedom Techniques (EFT) is an evidence-  based modality. It is often referred to as Tapping by practitioners and users because that is what  we do.    Tapping works with the body’s internal energy systems similar to Acupuncture. However, where  Acupuncture uses needles, Tapping uses stimulation of the meridians using gentle finger tapping  pressure, while simultaneously focussing on the current difficulty. This dual attention helps your  brain process whatever might be troubling you.    Snappy Tappy® training takes place over two sessions both 3-4 hours long. The initial training introduces the background to Tapping, examines other adaptations of EFT and gets you ready for your own Snappy Taps and case studies. These are then reviewed 2 months later and you’re on your way to helping children and young people with Snappy Tappy®. Your licence is valid for 1 calendar year and can be renewed following a yearly check in and CPD.     Meet the trainer:   Miriam is the author and creator of Snappy Tappy® and uses daily in her workplace within education. This position allows for reflection and change, and also a wealth of ideas to help you be the most effective in helping children and young people around you. This course is for all educators and healthcare professionals that work with children, including children with special needs.   Get in touch for an informal chat to see how Snappy Tappy® is going to equip you to help others.     snappytappyEFT@gmail.com  Miriam Frier 07967 705973   

Snappy Tappy® a unique adaptation of EFT (Emotional Freedom Techniques)
Delivered In-PersonFlexible Dates
Price on Enquiry

Online Options

Show all 5356

Peer Supervision for Clinical Hypnotherapists: Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability. - **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions. - **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development. - **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession. - **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice. - **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards. - **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships. - **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.
Delivered Online + more
£10

Advanced Phlebotomy - Skills & Techniques (GPT005)

4.6(39)

By Geopace Training

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.

Advanced Phlebotomy - Skills & Techniques (GPT005)
Delivered in Portsmouth + 20 more or Online + more
£195

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£445

Managing Difficult Conversations

4.8(9)

By Skill Up

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations
Delivered Online On Demand1 hour 6 minutes
£25

How to tackle difficult conversations

By Neupauer Ltd

Do you avoid difficult conversations? "When you avoid them you trade short term discomfort for long-term dysfunction." Is it worth it? Join our session to learn how to tackle difficult conversations

How to tackle difficult conversations
Delivered OnlineFlexible Dates
£55

Difficult Situations: Dealing with Difficult Customers

5.0(9)

By Chart Learning Solutions

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. Learning Objectives Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Difficult Situations: Dealing with Difficult Customers
Delivered Online On Demand19 minutes
£34.95

Managing Difficult Employees

By ZandaX

Learn positive ways to manage the difficult members in your team. Includes how to manage deflectors, non-team players, negative personalities, trouble makers and more

Managing Difficult Employees
Delivered Online On Demand1 hour
£12.99

Difficult Workplace Conversation

By Compete High

Overview   With the ever-increasing demand for difficult conversation in workplace in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.   Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of difficult conversation in workplace, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace, Anyone looking for a certificate of completion on doing an online training on this topic, Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 - Introduction to Difficult Conversation Introduction to Difficult Conversation 00:00 Module 2 - Preparation for a Difficult Conversation Preparation for a Difficult Conversation 00:00 Module 3 - Tools to Effectively Engaging in a Difficult Conversation Tools to Effectively Engaging in a Difficult Conversation 00:00 Module 4 - Steps for a Successful Difficult Conversation Steps for a Successful Difficult Conversation 00:00 Module 5 - Getting Outcome-Oriented Getting Outcome-Oriented 00:00 Module 6 - Effective Management of Emotions Effective Management of Emotions 00:00 Module 7 - When the Conversation Ends When the Conversation Ends 00:00 Module 8 - Wrapping Up Wrapping Up 00:00

Difficult Workplace Conversation
Delivered Online On Demand8 hours
£25

Dealing With Difficult People

4.9(27)

By Apex Learning

Give a compliment to your career and take it to the next level. This Dealing With Difficult People will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Dealing With Difficult People will help you keep ahead of the pack. The Dealing With Difficult People incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Dealing With Difficult People will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Dealing With Difficult People, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Dealing With Difficult People course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Dealing With Difficult People Bundle Consists of the following Premium courses: Course 01: Dealing With Difficult People Training Course Course 02: Workplace Confidentiality Course 03: Leadership & Management Diploma Course 04: Anger Management Course 05: People Management Skills Level 3 Course 06: Emotional Intelligence and Human Behaviour Course 07: Conflict Management Course 08: Motivation Skills Course 09: Level 2 Mindfulness for Wellbeing Course 10: Stress Management Training Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. Curriculum of Bundle Course 01: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 02: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 03: Preventing Workplace Violence and Harassment Level 3 Workplace Management: Violence Workplace Management: Harassment Course 04: Anger Management Video 1 Video 2 Video 3 content 1 part A Video 4 content 1 part B Video 5 content 1 part C and content 2 Video 6 content 3 Video 7 content 4 Video 8 content 5 Video 9 Course 05: People Management Skills Level 3 Introduction to Human Resources Employee Recruitment and Selection Procedure Employee Training and Development Process Performance Appraisal Management Employee Relations Motivation and Counselling Ensuring Health and Safety at the Workplace Employee Termination Employer Records and Statistics Essential UK Employment Law Course 06: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 07: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 08: Motivation Skills Introduction Motivational Skills Motivational Strategies Conclusion Course 09: Level 2 Mindfulness for Wellbeing Introduction & First Concepts Understanding & Beating Anxiety More Anti-Anxiety Skills & Concepts Conclusion Course 10: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 11: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Dealing With Difficult People bundle. Requirements This Dealing With Difficult People course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Dealing With Difficult People
Delivered Online On Demand
£53

Handling Difficult Customers

4.7(47)

By Academy for Health and Fitness

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Handling Difficult Customers
Delivered Online On Demand1 hour
£12

Educators matching "difficult"

Show all 11
MRS Training & Rescue

mrs training & rescue

Notts

For over 120 years, MRS Training & Rescue (formerly known as Mines Rescue Service), has developed specialist skills, experience and knowledge gained from working in difficult and potentially dangerous environments, to effect the rescue and escape of mine workers from underground. However, given the gradual decline of the coal mines over many years, culminating in the closure of the last deep coal mine in December 2015, we have been able to expand and diversify to meet the needs of today’s health and safety market. We have been able to secure long term success by leveraging our expertise, and have branched out from underground mining into providing unique rescue services, specialist equipment (some of which has been designed using practical expertise gathered on the job), consultancy and a comprehensive range of accredited health and safety related products, training and services to a wide range of industries, including nuclear, aerospace, manufacturing and utilities. Training and assessing customers' employees to safely enter, work and exit from confined spaces, is offered at all of our eight training centres, and can also be delivered at customers’ premises by using our mobile rigs. We have been involved with industry in developing the National Occupational Standards, and all the confined space suite of qualifications awarded by City & Guilds are available at our accredited training centres. We have also developed bespoke courses for specific industries such as the water industry.

The West Bridgford School

the west bridgford school

Nottingham

I feel very privileged to be the Headteacher for the West T PeacockBridgford School. It is a school with an excellent academic reputation; we have consistently been the highest performing school in the county for many years in a range of important measures and one of the best schools in the country. Safeguarding is at the heart of our work in school; we recognise that students who do not feel safe and secure are not able to thrive and achieve. Our students feel safe in school, we are a very caring school and pride ourselves on having a strong and highly competent pastoral team. Each year group is led by a teacher in the post of Year Director, supported by a non-teaching Pastoral Assistant who are always on hand to support the students in our care. As a school we do not shy away from difficult conversations with our students and have a lot of experience in doing this. Our consistent academic success owes a great deal to the dedication and hard work of our staff and students over a number of years. We are fortunate to have teachers who are all graduates in the subjects they teach, and students who value education. The vast majority of our student are keen to achieve, resulting in a positive learning environment where success is celebrated. I do not think I can over-emphasise the positive contribution our student body makes to this school, and I consider us fortunate to have a student population that can only be described as delightful. Whilst we are an academically successful and oversubscribed school, our primary purpose is to serve all of the young people in our care. Our aim is to ensure that every child in our charge fulfils and exceeds their potential, and we endeavour to do this irrespective of their ability or needs. The evidence suggests that we are very successful in this aim. We do place great emphasis on our standards agenda; we have high expectations of our students in terms of their approach to learning, their conduct and behaviour, their uniform and their involvement in the everyday life of the school. We expect our students to conduct themselves at all times in a manner that benefits this school and its heritage, and we are justifiably proud of the many achievements of our students, be they on the sports field or in charity fundraising activities.

oakwoodyoga.co.uk

oakwoodyoga.co.uk

London

I am often asked what my style of yoga is. I find this really difficult to answer. I trained with the British Wheel of Yoga (BWY), but I attend a lot of yoga days and weekends with various teachers, many from the Satyananda tradition. In May 2014 I started the Satyananda Integration Teachers Course. Satyananda yoga is traditional yoga, looking after the whole person; giving us tools to help with the busy lives we all lead. It includes all the asanas, the breath work, meditation, mantra and chanting, and it is where the practice of Yoga Nidra originated. Yoga Nidra is a deep relaxation – and we all need a bit of that! I love being out in the garden or walking. Being in touch with all of my sense. I have a deep love of nature and often weave that into some lesson plans! The scope of yoga is vast and I rule nothing out – but I only share what I have tried and think others will find beneficial or interesting. My suggestion is to come along for a couple of sessions, and if you like my way of teaching fantastic. If not I can try and help you find someone more suitbale for you. We all have different needs at different times. I have been teaching weekly classes since April 2010; weekend retreats since December 2012; and in 2014 I started running regular monthly workshops – allowing a little extra time to focus on different elements of yoga. When you practise yoga you are working with the mind, the body and the breath. In Hatha Yoga (‘Ha’ means sun and ‘tha’ means moon), we are working to balance the solar and lunar – the yin and yang – energies in the body, mind and spirit. It really does not matter what other name you give your practice, as long as you are practicing with awareness, being here and now – and really importantly, accepting and appreciating what you have now. I am often told that ‘I cannot do yoga as I am so inflexible’. My response is always ‘if you are breathing you can do yoga – in fact you already are doing yoga’! By practising the asanas (postures) you become more flexible, but yoga is so much more than just the asanas, it helps you breathe properly, it helps you relax, we learn to meditate to help find that peace within…I could make a huge list! Please give yoga a try. It really can make a difference to how you feel and how you cope with the stresses and strains of our Western society.

Ian Hart Consultancy

ian hart consultancy

Nottingham

In the highly stressful position of school leadership, it is often difficult to get a truly dispassionate view about how well you are doing or what other schools are doing to address particular challenges. Too often, external evaluation is very clear on identifying strengths and weaknesses but offers little in the way of advising on what can be done to address issues arising. With our experience of working with more than two hundred senior leadership teams across England, extensive knowledge of data management and analysis and up to date knowledge of inspection procedures; we can help you gain an objective, accurate understanding of the effectiveness of key areas of your school and will write this up in a way that directly contributes to your school self-evaluation, thus saving you time to spend where it really impacts; with your children and teachers. My Background After a successful 15 year career teaching in a range of different primary schools in different authorities, culminating in Headship, I joined a major public services company in 2008 advising on data analysis and management and school improvement through accurate self-evaluation. As part of this remit, I provided CPD and advice to primary schools across the country. In 2010, I undertook inspection training and became a fully qualified additional Ofsted Inspector. I successfully retained my badge in the reduction of inspectors in 2016 and continued inspecting until 2018, when one-day inspections significantly reduced the need for additional inspectors. During my time on inspection, I worked on behalf of SERCO and then Ofsted directly from 2016. In May 2011, I became a fully independent schools advisor and since then, as well as inspection work, I have worked with over 250 schools Nationwide. The location of these schools has included Sunderland and Teesside in the North East, Manchester and Thameside in the North West, various parts of London and Wiltshire in the South East and West, as well as many points in between! In these schools, I have worked in partnership with them on SEF writing, school advisory work, self-evaluation and school performance information analysis as well as providing both on-site and course training regarding data analysis and curriculum development. As I am not employed by Ofsted and have no ties to local authorities, then you can be sure that the view point I give is objective and based entirely around the evidence available. I work as an advisor to both maintained LA primary schools and Multi-Academy Trust groups.