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Managing Difficult Conversations
By Skill Up
(9)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
1 hour 6 minutes
All levels
Description
The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.
Learning outcome
Understand the circumstances that lead to difficult conversations.
Learn ways of handling difficult conversations.
Understand how to use empathy to facilitate a conversation.
Ask open and supportive questions.
Use tone and body language to great effect.
Handle challenges whilst remaining calm.
Learn how to reach an agreement and close the conversation gracefully.
Requirements
Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course.
Why should I take this course?
High-quality e-learning content.
Course completion certificate.
Learn practical ways of handling difficult conversations.
Recognize the warning signs of impending aggression.
Communicate effectively in order to build stronger relationships and better outcomes.
Perfect course for managers who are responsible to help every team member improve.
Course Curriculum
Introduction | |||
▶ | Introduction - Welcome from Alan Stevens | FREE | 🕐 00:02:00 |
Difficult Conversations | |||
▶ | Why Are Some Conversations Difficult? | 🕐 00:02:00 | |
▶ | Preparation | 🕐 00:02:00 | |
▶ | Set-Up and Room Layout | 🕐 00:03:00 | |
▶ | How to Start the Conversation | 🕐 00:02:00 | |
▶ | Active Listening and Responding | 🕐 00:02:00 | |
▶ | Ask Open and Supportive Questions | 🕐 00:02:00 | |
▶ | Focus on Facts, Not Personalities | 🕐 00:01:00 | |
▶ | Use of Tone and Body Language | 🕐 00:02:00 | |
▶ | Exploring Alternative Solutions | 🕐 00:01:00 | |
▶ | Handling Challenge | 🕐 00:03:00 | |
▶ | How to Close a Difficult Conversation | 🕐 00:02:00 | |
Conclusions | |||
▶ | Summary - What We've Covered | 🕐 00:01:00 | |
▶ | Thank You and Next Steps | 🕐 00:01:00 | |
Mock Exam | |||
Mock Exam - Managing Difficult Conversations | 🕐 00:20:00 | ||
Final Exam | |||
Final Exam - Managing Difficult Conversations | 🕐 00:20:00 | ||
Order Your Certificate | |||
Order Your Certificate | 🕐 00:00:00 |
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