144 Courses in Bristol

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.

Summary This half day course is designed to help managers and supervisors understand the causes of poor behaviour and look at different strategies for dealing with this. The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it could be increased to a day-long course with participant’s role playing different scenarios in the afternoon. For voluntary and community organisation participants the course could include dealing with difficult volunteers as well as paid staff.

Difficult Conversations

You MUST complete E-Learning on The Oliver McGowan Mandatory Training On Learning Disabilites & Autism before you attend further training. This is free and can be accessed here: https://portal.e-lfh.org.uk/Component/Details/781480 The training contains potentially challenging material that mentions death and dying, trauma, mental and physical illness, system failures and inequalities faced by autistic people and people with a learning disability. Tier 2 - Train The Facilitator Course Information  Suitable For: People who have the skills and experience needed to deliver Tier 2 Face-to-Face training to trainees who provide support and/or care of autistic people or people with a learning disability. Course Summary:  Tier 2 Train The Facilitator is a 2 day course. Trainee Facilitators need to: Complete the E-learning Attend a live Tier 2 training session Day 1 - Learning Disability Training Day Day 2 - Autism Training Day The trainee will then be assessed by our Lead Trainer where a decision will be made regarding signing the trainee off to delivery training. Information about The Oliver McGowan Mandatory Training on Learning Disabilities & Autism The training is named after Oliver McGowan. Oliver was a young man whose death at the age of 18, shone a light on the need for health and social care colleagues to have better skills, knowledge and understanding of the needs for autistic people and people with a learning disability. The Oliver McGowan Mandatory Training on Learning Disability and Autism is the government’s preferred and recommended training for health and social care staff and is enshrined in law in the Health & Care Act 2022. The Oliver McGowan Mandatory Training on Learning Disability and Autism is co-delivered with a Facilitator and co-trainers with lived experience of learning disability and autism. The Oliver McGowan Mandatory Training is a standardised package that is delivered by trained and approved trainers. The consistent content and delivery means it is transferable between employers. Content may trigger difficult and upsetting feelings. Please note that for this course to run there is a minimum of 3 trainees to attend; if this is not met by the day before the course it may not go ahead and you will need to reschedule.

Our Dealing with Difficult People Training provides your team with communication skills to handle challenging situations, identify early warning signs & triggers, whilst creating more positive outcomes.