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151 Courses in Glasgow

Advanced Phlebotomy - Skills & Techniques (GPT005)

4.6(39)

By Geopace Training

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.

Advanced Phlebotomy - Skills & Techniques (GPT005)
Delivered in Rotherham + 19 more or Online + more
£195

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£445

Managing Difficult People and Conversations

5.0(5)

By Puritas

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.

Managing Difficult People and Conversations
Delivered In-Person in Bishop Stortford + 9 more or UK WideFlexible Dates
£1,500 to £2,500

Dealing with difficult staff

By SAVO CIC

Summary This half day course is designed to help managers and supervisors understand the causes of poor behaviour and look at different strategies for dealing with this. The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it could be increased to a day-long course with participant’s role playing different scenarios in the afternoon. For voluntary and community organisation participants the course could include dealing with difficult volunteers as well as paid staff.

Dealing with difficult staff
Delivered In-Person in Thetford or UK WideFlexible Dates
£150

Managing Difficult Conversations.

By The Leadership Wizard

Difficult Conversations

Managing Difficult Conversations.
Delivered In-Person in West Lothian or UK WideFlexible Dates
Price on Enquiry

Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

Dealing with Difficult Situations with Confidence
Delivered In-Person in Bardsey + 3 more or UK WideFlexible Dates
Price on Enquiry

Breaking Bad News

By M&K Update Ltd

This workshop is designed to give those who have to give bad news and broach difficult conversations increased confidence. Participants will leave the workshop with the tools and techniques to prepare for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.

Breaking Bad News
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395

The Art of Negotiation: In-House Training

By IIL Europe Ltd

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£450

Automation Testing

5.0(10)

By GBA Corporate

Overview Effective way of introducing automation to your project Selecting the best and right automation tool Analysing which test cases need to be automated Effective way of planning, designing and development Benefits of Automation Testing Developing scripts effectively Effectively executing and maintaining test scripts Best practices required to follow for successful automation testing Methods of using the tools to control the execution of the tests Comparing the expected outcomes with the actual outcomes Analysing regression test cases and Load testing scenarios Automating difficult tasks and repetitive tasks How to run scripts quickly and repeatedly

Automation Testing
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Educators matching "difficult"

Show all 7
Paul Mcfadden Wealth

paul mcfadden wealth

4.4(14)

Glasgow

See what our students are saying about the Property Protege Intensive,Paul McFadden is a renowned and respected property and business success coach. As a successful entrepreneur and authority on wealth creation, Paul’s ongoing mission and commitment is in supporting others in developing their own wealth through property and business. After a difficult start in life, growing up in a single parent household with little to no financial resources, Paul discovered that a lack of resources, was less important than an attitude of resourcefulness, coupled with a strong mindset of possibility and good old hard work. From a standing start, with no personal funds, experience or track record, Paul built a multi-million pound portfolio, has bought and flipped millions of pounds worth of Property, and has packaged and traded tens of millions of pounds worth of Property deals to other investors, as well as being responsible for helping many others (including many well-known people in the industry) go full-time in Property. Paul has been recognised for his achievements in being made an honorary member of Robert Kiyosaki’s Wealth Master Panel as his advisor on Real Estate investing, as well as being invited as a keynote speaker in other reputable property and business events across the UK and Europe. He has also been presented with multiple awards for his achievements across Property and Business. Whether through Paul’s free resources online, or by helping you transform your fortunes in property and business through coaching, training or mentoring, Paul hopes to help you live a full expression of yourself, & discover your own power and capabilities..

The Beauty Click Academy

the beauty click academy

Bromley

The Beauty Click was founded in April 2018 by Chantelle Bass. The idea came about as Chantelle has always been a working parent and understands how difficult it is to make time for beauty and hair treatments. She wanted to produce a website that has a platform for both the beauty and hair  specialists themselves and for the customers wanting to fit in appointments around their busy schedules. After being let down by her new child-minder for the umpteenth time, Chantelle bit the bullet gave up her sales career and put her all into launching this business. Chantelle’s life time friend Lauren came on board in June 2018, after understanding and sharing her vision she chose to also focus on building The Beauty Click brand. Lauren too is a parent and has dealt with the stresses of fitting things in around her parenting and work life. Chantelle’s career has mainly been within the sales and business development sector and Laurens within childcare, but both have also worked in the beauty industry and have a strong passion to be able to help those that want to learn new skills and move into the hair and beauty realm. After putting their full focus into the growth of The Beauty Click, working tirelessly to put into action the many ideas they’ve had and continue to envision, as well as being full time parents. It hasn’t been an easy journey so far but has been both exciting and inspiring, they are passionate and dedicated to the success of the company and are proud of the entrepreneurs they have become. A lot of the values of the business are to help parents get into flexible work by providing training and then to assist with a customer base, the Beauty Click has proved to be perfect for this. Also, to provide a solution for not just parents, but for everybody in this hectic world that we live in to keep up with regular self-care appointments or to allow for that cheeky pamper session. The Beauty Click is in a league of its own when it comes to Beauty on demand services. We do not set our prices, our members set their own. This means customers have a choice of the amount they are able or wanting to spend on treatments. We do not push out those that have a lower budget and we also have high end members that use exclusive products and have a higher price range. We pride ourselves in catering to the needs of all, including you!