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392 Courses in Bristol delivered Live Online

Advanced Phlebotomy - Skills & Techniques (GPT005)

4.6(39)

By Geopace Training

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.

Advanced Phlebotomy - Skills & Techniques (GPT005)
Delivered in Liverpool + 18 more or Online + more
£195

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£445

How to tackle difficult conversations

By Neupauer Ltd

Do you avoid difficult conversations? "When you avoid them you trade short term discomfort for long-term dysfunction." Is it worth it? Join our session to learn how to tackle difficult conversations

How to tackle difficult conversations
Delivered OnlineFlexible Dates
£55

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Sep/Oct25)

5.0(1)

By Born at the Right Time

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training.

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Sep/Oct25)
Delivered Online
£120

Handling a Difficult Customer

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Handling a Difficult Customer
Delivered OnlineFlexible Dates
Price on Enquiry

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Awareness of First Aid for Mental Health

5.0(50)

By Pochat Training

FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF) Classroom (4.5 hour course), Virtual (2 x 2 ½ hour sessions) Gives learners a good awareness of Mental Health First Aid Gives learners the skills to start that difficult conversation Course Contents: What is Mental Health? Why people develop mental health conditions What the role of a mental health first aider is Knowing how to provide advice and practical support Knowing how to recognise and manage stress Recognising a range of mental health conditions: Depression Anxiety Psychosis Eating disorders Suicide Self-harm Benefits of this course: 37% of all work-related ill-health is due to mental health problems Problems with mental health cover 45% of all working days lost A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19 602,000 workers suffered from work-related stress, depression or anxiety in 2018/19 One in four people will have a mental health problem at some point during their lives Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees Work-related mental health issues must to be assessed to measure the levels of risk to staff Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This half day course gives people a good awareness of mental health in the workplace For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses Accredited, Ofqual regulated qualification This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by First Aid Awards. This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions. The Ofqual Register number for this course is 603/3768/0

Awareness of First Aid for Mental Health
Delivered in Chesterfield or Online + more
£100

Breaking Bad News

By M&K Update Ltd

This workshop is designed to give those who have to give bad news and broach difficult conversations increased confidence. Participants will leave the workshop with the tools and techniques to prepare for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.

Breaking Bad News
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395

Cosmic Qigong, Tuesdays 8pm (ONLINE)

By Mark Westmoquette

An evening of mindful stargazing practices, focussing on contemplating our place within the cosmos and our connections to it – scientifically, energetically and spiritually.

Cosmic Qigong, Tuesdays 8pm (ONLINE)
Delivered Online + more
£10

Educators matching "difficult"

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Elite Beauty Academy

elite beauty academy

5.0(1)

Weston Super Mare

Welcome to the Elite Beauty Academy, my name is Wendy Jessop and I have provided training in Weston Super Mare since October 2007.  Students often tell me how they find it difficult to choose a training provider that will offer them the best options for their individual needs. Here at Elite, we pride ourselves on taking the time to prepare an individual programme ensuring students are on the correct course.  This will provide them with the maximum potential for achieving their goals. Along with a free initial consultation, we offer ongoing support, particularly after the course is finished to make sure students are confident to work with clients. Lots of people who would like to train often think they may be too old to start a new career - you are never too old is the answer! I have trained both male and female clients ranging from 14 - 83, one lady in particular began her training in her mid 60's and she still has a regular bank of clients, this was over 10 years ago. The tutors here are not only therapists who show you how to give a treatment, we have years of experience within the Industry. Our courses follow the National Occupational Standards (NOS), giving the student the most relevant professional training.  We are all PGCE qualified, experienced assessors, verifiers and examiners and have spent many years teaching in Further Education. We are very proud to have provided training to owners and their staff of many salons as well as college lecturers wishing to add to their skills. Elite Beauty Academy is situated at The Courtyard, Towerhead House, Towerhead, Banwell, BS 29 6PQ.  Accredited Training can take place in Salons and Spas for convenience. We also provide training such as Hopi Ear Candles, advanced waxing etc to students in Colleges. Please contact the number below to arrange. Call: 07729633758 for you free consultation or to book a treatment.

School of Dialogue

school of dialogue

London

Arabella Tresilian MAHons PGCE FRSA Dialogue Facilitator, Mediator & Conflict Coach: Mediation, fully-accredited by the Centre for Effective Dispute Resolution (CEDR) Dispute resolution for Employment, Workplace, Civil, Commercial & Community cases Specialist in health and social care, including mental health, autism & disabilities Download a copy of my one-page profile here: Arabella Tresilian Mediator Profile Overview ‘Arabella Tresilian is a CEDR-accredited mediator, and a conflict resolution trainer, specialising in facilitating dispute resolution and employee wellbeing in the public sector. She has twenty years’ experience as a management consultant, leader and educator, and set up the School of Dialogue to teach conflict resolution skills. Arabella mediates independently and on behalf of the Medical Mediation Foundation, Resolve West and other panels where she specialises in lending her ‘expertise by experience’ in the fields of mental health and neurodiversity. Arabella’s 70+ case history since 2016 include mediations in the fields of Judicial Review, Court of Protection, Mental Health Act, Mental Capacity Act, Local Government, workplace, employment, community and public sector dispute resolution.’ I am an independent consultant specialising in dialogue facilitation, conflict resolution and partnership-building. My business development experience, studies in educational leadership and experience in dispute resolution combine effectively to allow me to support organisations, employees, families and individuals in finding win-win resolutions within complex scenarios. I have 20 years experience working in a strategic capacity for public, private and third sector organisations in the UK and overseas, and I have specialist consulting experience in the fields of sustainability, education and health/social care. I have also taught and managed at secondary level internationally and in the independent sector in the UK, and founded/directed a theatre company devoted to promoting the understanding of mental health and social exclusion. I am a CEDR-Accredited Mediator qualified to undertake employment, workplace, commercial, civil and community mediation. In 2017 I became a CEDR Associate with the Centre for Effective Dispute Resolution (CEDR), joining their world-renowned training faculty. In the community setting, I am a Certificated Mediator with Resolve West (previously Bristol Mediation) resolving neighbour disputes and hate crime cases. I am also the cofounder of Equisphere Employability and a workplace mental health trainer for Bath Mind. In the healthcare setting, I am a mediator, trainer and conflict coach with the Medical Mediation Foundation. I am a Quality Improvement Coach with the Q Community (NHS Improvement & Health Foundation) and a Public & Patient Involvement advisor for the National Institute of Health Research (NIHR). I am a Member of End of Life Doula UK and have undertaken Advance Care Planning training with Living Well Dying Well. I am also a qualified Mental Health First Aid Instructor training groups to become Mental Health First Aiders in their contexts. I am a member of the Civil Mediation Council as a Member of the Association of South West Mediators. I abide by the European Code of Conduct for Mediators. I have DBS clearance and am fully insured as a mediator, trainer,educator, mentor and coach. Professional Experience & Skills Overview Facilitation and Organisational Dialogue Strategic development and team coaching in the workplace Communications and engagement for public-facing organisations Design and delivery of multi-organisational commercial partnerships Stakeholder engagement for effective policy development Conflict Intervention and Negotiation Interpersonal mediation and conflict resolution for workplace contexts Conflict coaching and mediation for highly-escalated community conflicts Brokerage of interorganisational partnerships for socio-economic benefit Leadership Design / delivery of Leadership Skills for Employability training for University of Bath Postgraduate certificate in Educational Leadership & Management (2011) Founder of three social enterprises and experienced team leader and manager International Competence Partnerships negotiator for European Green Capital 2015 Merger & Acquisition consultancy – UK/Spain Educator in vocational, business and enterprise skills – Coimbatore, India Training and Coaching Experienced teacher, trainer, mentor and coach specialising in communication Mentor to young leaders in enterprise on Future Talent programme Mental Health First Aider and specialist trainer in mental health with Mind Charity My style and my specialisms I came to the practice of Conflict Resolution and Mediation through two distinct routes. One was through doing management consulting in the public and private sectors, and coming to understand just how much stress, inefficiency and sadness arises from communication and conflict difficulties in the workplace. The other route was through being a patient, a parent of children with disabilities and a family carer, and witnessing how difficult it can be to make plans for the future when the present involves difficult discussions and many people. So I specialise in making sure that people feel comfortable with the process they undertake with me, and that it leads them towards feeling comfortable and confident about their future. I aim to be thoroughly supportive, reassuring and encouraging at all times. My professional work and personal experience in health and social care mean that I am particularly experienced in supporting people who are living with any form of illness, disability, mental health condition or life-limiting condition. I have particular personal experience of working with people who are deaf or hearing impaired, on the autism spectrum, experiencing mental illness and living with dementia or stroke. Why I love being a mediator I came to mediation through a confluence of circumstances which made me think, ‘There must be a better way for people to deal with their difficulties than to threaten legal action, or refuse to engage in communication at all!’ I realised that a great deal of my management consultancy work was really… conflict resolution. It gave me such pleasure and relief when long-held rifts within and between teams melted away after some good, authentic communication. This piqued my interest to find out more about the art of conflict resolution, and I did my first certificated training, and started practising as a community mediator. Later I qualified as a civil and employment mediator, and have been mediating ever since. It’s astonishing to witness people’s lives turn from a turmoil of distressing, intractable ‘stuckness’, to a new phase in which, for example, neighbours can conceive of greeting each other again; or work colleagues re-establish trust between each other after maybe years of mistrust, stress and non-communication. Mediation takes empathy, patience and persistence, and it is a skill I will develop and hone endlessly over years to come, but its core aspect is a belief that people really can find peace again, given the right support and a safe space to explore options for settling differences. Facilitating such processes is a real honour. Nothing beats the sight of former disputants smiling, shaking hands, or even (more often than you would think) hugging, at the end of a mediation.

Charmaine James

charmaine james

London

About Charmayne James  2019 www.charmaynejames.com. All rights reserved Web Design by Frank Turben - Computer HelpCHARMAYNE’S BEGINNINGCharmayne came by her horsemanship talents naturally. Her dad, who always had an eye for good horses, worked as a feedlot cowboy before becoming an owner and operator of cattle feeding, ranching and farming interests in Clayton, New Mexico. Her grandfather was a cowman and steer roper. Her great-grandfather was a Choctaw Indian Light Horseman. Her mother was a rodeo queen who also barrel raced and team roped. Her grandmother was a World War I nurse who returned home and broke horses on the family’s dude ranch.Charmayne grew up at her dad’s feedlot in Clayton. She took ballet and piano lessons, but her favorite activity was riding. Attending schools in Clayton, she was an honor roll student and excelled in art, basketball and track, but was always anxious to get home from school to ride.Charmayne learned to ride bareback on an old cowpony called Redbug, and was always trying to keep up with her older sisters who had begun running barrels. As a member of 4-H, her projects included steers and horses. At age 10 her horse Creamer was named Grand Champion Gelding at the Union County Fair. She had trained Creamer to run barrels and that year won her first All Around Cowgirl title riding Creamer, a borrowed rope horse, and her sister’s pole bending horse.Charmayne and Creamer receiving awards for Grand Champion Gelding at the Union County FairKnowing her horse Creamer was not fast enough to win bigger barrel races, Charmayne wanted another horse. Her sister’s barrel horse, Bardo Deck was for sale, so her Dad bought him and turned the high strung former California race horse over to Charmayne. After a couple months of constant riding alongside the feedlot cowboys working cattle, chasing antelope across the vast grasslands, and many trips around the barrels, Charmayne and Bardo were winning nearly every area barrel race they entered.Late in 1981 Bardo broke his leg in a tragic accident and had to be euthanized. Charmayne was heartbroken. That winter she buried herself in school activities while telling her parents she had to get another horse. In the spring of 1982, after taking Charmayne to look at horses throughout the 5 State area, her dad, partly out of desperation, told Charmayne he liked a little bay horse down in the feedyard horse pens that was for sale. Charmayne countered that she had to have a race horse, but agreed to try the little bay. Before Charmayne got on him, her Dad told her not to kick him out at first because he was known to buck. Charmayne got on and after a few bucks she circled back and put him around the barrels. The two were an instant match. Charmayne paid $1200 for him with the rodeo winnings she had saved while riding Bardo. Her Dad said that was way too much money. They named him “Scamper” because of the way he scampered around the barrels.Scamper had never seen a barrel, but had an excellent handle on him from all the feedyard riding. In the spring of 1982, after two weeks of training on barrels, Charmayne and Scamper won their first barrel race. That summer they won numerous barrel races and amateur rodeos in New Mexico, Colorado, Texas, Oklahoma and Kansas. That fall Scamper was kicked in the hock by another horse. Their vet recommended turning him out for six months with a 50-50 chance he would come back sound.In April of 1983, when Scamper was 7, Charmayne began riding him again. At a vet checkup, after seeing Scamper’s ringbone, splints, and enlarged hock, Charmayne was told she had better get another horse going because Scamper “was not going to last”. By that summer she was winning amateur rodeos, sometimes by a full second. After entering with a WPRA permit, and winning the barrel race at the PRCA Dodge City Roundup Rodeo, Charmayne told her parents she wanted to start going to professional rodeos. They told her that was alright with them, but she would have to pay all her own rodeo expenses. When her dad asked her if she was going to try to make the National Finals Rodeo, she replied “No, I’m going to win the NFR”. She purchased her WPRA card later that year and began her professional rodeo career. This began one of the most amazing rodeo careers in history.In 1994, after winning an unprecedented 10 World Championships, 6 National Finals Rodeo Championships, and over $1,000,000 in arena winnings, Charmayne retired Scamper. Her ability to care for Scamper and keep him running at the top of his game for over 10 years attests to her knowledge and talents. This was a phenomenal feat for the horse that “was not going to last”.After retiring Scamper, Charmayne continued to achieve the eluding and difficult accomplishment of qualifying for the next 6 straight National Finals Rodeos with several different horses. In 2000 she qualified for the National Finals Rodeo and was Reserve World Champion with Cruiser, a former race horse she had purchased for $2,000 at New Mexico’s Clovis Livestock Auction and trained to run barrels. In 2002 she qualified for her 19th consecutive National Finals Rodeo riding Cruiser, winning her 7th National Finals Rodeo and 11th World Championship Title.