Description

Give a compliment to your career and take it to the next level. This Dealing With Difficult People will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Dealing With Difficult People will help you keep ahead of the pack.

The Dealing With Difficult People incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Dealing With Difficult People will add extra value to your resume to stand out to potential employers.

Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Dealing With Difficult People, you can equip yourself with the essentials to keep you afloat into the competition.

Along with this Dealing With Difficult People course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.

This Dealing With Difficult People Bundle Consists of the following Premium courses:

Course 01: Dealing With Difficult People Training Course

Course 02: Workplace Confidentiality

Course 03: Leadership & Management Diploma

Course 04: Anger Management

Course 05: People Management Skills Level 3

Course 06: Emotional Intelligence and Human Behaviour

Course 07: Conflict Management

Course 08: Motivation Skills

Course 09: Level 2 Mindfulness for Wellbeing

Course 10: Stress Management Training

Course 11: Effective Communication Skills Diploma

So, enrol now to advance your career!

Benefits you'll get choosing Apex Learning:

One payment, but lifetime access to 11 CPD courses

Certificate, student ID for the title course included in a one-time fee

Full tutor support available from Monday to Friday

Free up your time - don't waste time and money travelling for classes

Accessible, informative modules taught by expert instructors

Get 24/7 help or advice from our email and live chat teams

Learn at your ease - anytime, from anywhere

Study the course from your computer, tablet or mobile device

CPD accredited course - improve the chance of gaining professional skills

How will I get my Certificate?

After completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

PDF Certificate: Free (Previously it was £10 * 11 = £110)

Hard Copy Certificate: Free (For The Title Course)

If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10!

P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge.

Curriculum of Bundle

Course 01: Dealing With Difficult People Training Course

Module 01: Difficult Promo

Module 02: Fundamentals

Module 03: Foundational Tips and Tools

Module 04: Difficult People - Relationships

Module 05: Difficult People - Solutions

Module 06: Problem - Solving

Module 07: Final Notes and Tips

Module 08: Bonus Video - dealing With Emotions & Anger

Course 02: Workplace Confidentiality

Module 01: Introduction to workplace confidentiality

Module 02: Business Etiquettes and Types of Confidentiality

Module 03: The Importance of Confidentiality

Module 04: Confidentiality with Co-workers

Module 05: Preventing Confidentiality Breach

Module 06: How Employers Can Protect Confidential Information

Course 03: Preventing Workplace Violence and Harassment Level 3

Workplace Management: Violence

Workplace Management: Harassment

Course 04: Anger Management

Video 1

Video 2

Video 3 content 1 part A

Video 4 content 1 part B

Video 5 content 1 part C and content 2

Video 6 content 3

Video 7 content 4

Video 8 content 5

Video 9

Course 05: People Management Skills Level 3

Introduction to Human Resources

Employee Recruitment and Selection Procedure

Employee Training and Development Process

Performance Appraisal Management

Employee Relations

Motivation and Counselling

Ensuring Health and Safety at the Workplace

Employee Termination

Employer Records and Statistics

Essential UK Employment Law

Course 06: Emotional Intelligence and Human Behaviour

Module 01: Human Behaviour and Basic Psychological Process

Module 02: Evolutionary Perspective of Human Behaviour

Module 03: Human Intelligence

Module 04: Intelligence Test and Variations in Intelligence

Module 05: Learning and Conditioning

Module 06: Language and Communication

Module 07: Introduction to Emotion

Module 08: Emotion Influences Cognition

Module 09: Stress, Anger and Conflict

Module 10: Emotional Intelligence

Module 11: Self-Leadership

Module 12: Neuro-Linguistic Programming (NLP)

Course 07: Conflict Management

Unit 01: Introduction

Unit 02: Understand the Keys to Conflict

Unit 03: How Misunderstandings Arise and the Solution

Unit 04: Personality Types in Conflict

Unit 05: Escalation of Conflict

Unit 06: De-escalating Conflict

Unit 07: Closing Section

Course 08: Motivation Skills

Introduction

Motivational Skills

Motivational Strategies

Conclusion

Course 09: Level 2 Mindfulness for Wellbeing

Introduction & First Concepts

Understanding & Beating Anxiety

More Anti-Anxiety Skills & Concepts

Conclusion

Course 10: Stress Management Training

Beginning Concepts

Specific Stress Management Techniques

MORE Stress Reduction Strategies

Still MORE Stress Reduction Techniques - Part 1

Still MORE Stress Reduction Techniques - Part 2

Still MORE Stress Reduction Techniques - Part 3

BONUS Video & Wrap Up!

Special LIVE Bonus Video!

Course 11: Effective Communication Skills Diploma

Module 01: Business Communication

Module 02: Verbal and Non-verbal Communication

Module 03: Written Communication

Module 04: Electronic Communication

Module 05: Communicating with Graphic

Module 06: Effectively Working for Your Boss

CPD

110 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Anyone from any background can enrol in this Dealing With Difficult People bundle.

Requirements

This Dealing With Difficult People course has been designed to be fully compatible with tablets and smartphones.

Career path

Having this expertise will increase the value of your CV and open you up to multiple job sectors.

Certificates

Certificate of completion

Digital certificate - Included

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Dealing With Difficult People

By Apex Learning

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