Difficult Situations: Dealing with Difficult Customers

Description

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example.

Learning Objectives

Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams