63550 Courses

Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply a structured conflict management framework to effectively handle conflicts in the workplace. -Identify the root causes of conflict and understand different conflict management styles. -Apply communication strategies to de-escalate and resolve conflicts. -Foster a positive work environment by managing conflicts constructively. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace.

Course Overview This course is designed to equip participants with the skills and mindset required to drive innovation and change within their organisation. The course integrates intrapreneurial thinking, innovation strategies, and the theory of change to help participants create impactful initiatives that align with organisational goals. Participants will also learn how to navigate organisational dynamics and communicate change effectively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the principles of intrapreneurship and its role in fostering innovation. -Apply innovation strategies to identify and develop new opportunities within their organisation. -Apply the theory of change to plan and implement successful initiatives. -Overcome barriers to innovation and change in the corporate environment. -Develop and pitch innovative ideas that align with organisational goals. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Team leaders, innovation managers and employees in R&D or product development seeking to foster innovation within their organisation.

Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply effective communication techniques to enhance customer interactions. -Use problem-solving skills to handle challenging customer situations with confidence. -Build and maintain positive customer relationships to foster loyalty. -Implement strategies to create memorable customer service experiences. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills.

Course Overview This course prepares mentees to actively engage in the mentoring process that supports their development. It provides mentees with insights into the mentoring program structure, expectations of mentors and mentees, and strategies to maximise their learning and development outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Participate fully in the mentoring program and meet the expections of mentees. -Build a strong relationship with your mentor. -Optimise the value from development-focused conversations and activities with your mentor. -Collaboratively develop action plans, and grow through their implementation. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals, leaders & executives who are undertaking menteeship as part of their personal and professional development.

Course Overview The course is aimed at helping individuals become more proactive and confident in taking necessary actions towards achieving a goal or solving complex or ambiguous problems as opposed to reacting to events. It helps participants manage risk and the fear of failure. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Define what initiative is and why it is essential -Identify an opportunity or issue -Apply flexible decision-making techniques -Weigh up the risks and consequences -Articulate the value of an idea Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to increase their initiative in times of uncertainty, ambiguity or complexity.

Course Overview Organisational adaptability is most likely to be achieved and ingrained into culture when it is effected at an individual level. This course provides a neuroscience-informed framework for individuals to develop mindset, skills, and habits that prefigure adaptability in response to changing business requirements and environment. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the current organizational challenges that require adaptability -Identify strategies to personally manage adversity -Use outward thinking approaches to explore opportunities -Apply proactive and collaborative methods to embrace and manage change Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to enhance their own adaptability to complex or ambiguous contexts.

Course Overview This course is designed to empower participants with the skills to set compelling goals for the future through the process of formulating and defining a vision. Unlike scenario planning and strategic planning, which focus on navigating uncertainty and creating pathways to various potential futures, future visioning is about defining a singular, desired future state and working backward to identify the steps needed to achieve it. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Differentiate between future visioning, scenario planning, and strategic planning. -Create a compelling and actionable future vision for their organisation or industry. -Apply vision backcasting techniques to map out a clear pathway from the future to the present. -Define the vision in concrete terms, aligning it with organisational goals and values. -Integrate the vision into the broader strategic planning process. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Managers, team leaders, policymakers and entrepreneurs seeking to prepare themselves and their organisation for the future by improving their vision forecasting skills.

Course Overview Creativity is a critical skill that provides individuals and teams in adaptive organisations with the vehicle for innovation to emerge. Creativity is an innate skill in all people that enables us to develop new ideas and solutions. This course will equip people with tools and methods that turbocharge their creative juices and promote collaborative ideation to solve real business problems. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Harness visual thinking and leverage brain-based techniques to tap into the creative process -Apply a proven structured method to generate and implement innovative ideas -Leverage collective brainstorming methods to generate unique ideas and fresh perspectives -Cluster and theme ideas -Apply prioritisation methods to select ideas -Plan personal growth opportunities to strengthen creativity Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to drive innovation through creativity in a complex or ambiguous contexts.

Course Overview Problem solving is a critical skill for individuals because it allows them to identify and resolve complex and ambiguous issues that may be hindering their success. This course will provide individuals with a structured and collaborative approach to solving problems that draws upon the disciplines and skills within the Adaptive Organisation Framework, such as design thinking, systems thinking, analytical thinking and more. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Examine the problem landscape, scope and constraints -Identify the core actors, their goals & pain points -Research the current state issues using data-driven methods and qualitative inquiry -Identify the root cause of the problem -Defining and evaluating solutions Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to effectively solve problems in complex or ambiguous contexts.

Course Overview As organisations increasingly adopt hybrid work models, leaders face unique challenges in managing teams that split their time between the office and remote locations. This course is designed to equip managers and team leaders with the skills and strategies necessary to effectively lead hybrid teams. Participants will learn how to create a cohesive team culture, leverage technology for seamless collaboration, and ensure that productivity is maintained regardless of where team members are working. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the dynamics of hybrid work -Cultivate a strong team culture -Boost productivity and performance -Enhance communication and collaboration Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Managers, team leaders, and supervisors who oversee hybrid teams. It is suitable for professionals from various industries who are looking to enhance their leadership skills in the context of a hybrid work environment.