ISO 20000 Lead Auditor Course

Description

ISO 20000 IT Service Management System Lead Auditor Course

The “ISO 20000: 2018 Lead Auditor” course provides comprehensive training in the ISO 20000: 2018 standard and all its requirements from the Lead auditor’s point of view, as well as basic skills necessary to Lead audit activities. It’s a practical-oriented training that should be considered “a must” for every ISO 20000: 2018 Lead auditor. The interactive training program, complete with quizzes, will provide the necessary technical knowledge and understanding of all ISO 20000: 2018 requirements to implement the requirement of the standard and complete ISO 20000: 2018 audit . This ISO Lead auditor training should be taken by individual with interest in conducting internal as well as third part audits according ISO 20000: 2018 standards.

COURSE OBJECTIVES

Participants will learn how to:

 WHO NEEDS THIS COURSE?
• Persons responsible for conducting Lead an external audits according to ISO 20000: 2018 requirements
• HSE Managers, Environmental Manager/ Coordinators

COURSE CONTENT

Background and Development of ISO 20000: 2018

Definition of ISO 20000: 2018

Major Changes in ISO 20000: 2018

Benefits of ISO 20000: 2018

Types Of Audits

Why Management System Audits are needed

Requirements of the ISO 20000: 2018 Standard

Interpretations of Key Terms

Elements of a IT Service Management System

The ISO 20000: 2018 Standard

Principles of IT Service Management

Continual Improvement Cycle

IT Service Management Process Model

IT Service System Requirements

The Documentation Requirements of ISO 20000: 2018

Management Responsibility

Resource Management

Product Realization

Measurement, Analysis and Improvement

The Process Management Approach

Process Management Approach

The Planning Phase

Establish Process Measurements

Analyze the Process

Design or Redesign the Process

Process Mapping

Document Control

Elements of Documents

Process Approach to Documentation

Identifying Documents and their Owners

Types of Documents

Master Document List

Document Control

Revisions and Maintenance

Tips for Document Writers

Principles of Auditing according to ISO 19011:2018 and ISO 17021: 2015

Fundamentals of Lead Auditing

Decide how to Audit

Managing audit programme

Reviewing application

Determining audit duration

Planning audit

Conducting opening meeting

Collecting audit evidences

Managing conflict in an audit

Reaching audit conclusion

Conducting closing meeting

Writing Audit report

Conducting audit follow

Validating corrective actions

Certification Decision

Reviewing audit report

Making certification decision

Continuous improvement

Surveillance audit

Extension of scope

Withdrawal or cancellation of certification

Recertification audit