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Holding Difficult Conversations
By Sterling Training
(9)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered Online or In-Person
Delivered at your location
UK Wide
3 days
All levels
Description
Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes:
Changing your mindset
Unconscious bias
Emotional Intelligence
Planning (not scripting)
Monologue vs dialogue
Questioning skills
Listening skills
Solution- finding
About The Provider
Sterling Training
Southampton
(9)Sterling Training delivers...
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