A full copy of our terms and conditions can be requested. We have summarised the main points below;

The charges payable for the supply of Services shall be set out in the Client Information Document (“Fee”).

Any expenses incurred by OnTrack in connection with the provision of the Services will be charged to the Client in accordance with the rates set out in the Client Information Document.

OnTrack shall invoice the Client as follows:

For face to face Services, the total Fee when the Services have been completed, unless ordered online and pre-paid.

For digital Services:

a third of the Fee on completion of the pre-production phase of the Services;
a third of the Fee on completion of the mid-production phase of the Services; and
the remainder of the Fee on completion of the post-production phase of the Services.

The Client shall pay each invoice submitted by OnTrack within 30 days of the date of the invoice or in accordance with any credit terms agreed by OnTrack and confirmed in writing to the Client and time for payment shall be of the essence of the Contract.

All amounts payable by the Client under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time ("VAT"). Where any taxable supply for VAT purposes is made under the Contract by OnTrack to the Client, the Client shall, on receipt of a valid VAT invoice from OnTrack, pay to OnTrack such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

Cancellation terms:

If a Confirmed Face to Face Booking is cancelled or postponed by the Client the following cancellation fees will apply:

21 or more Business Days prior to Confirmed Face to Face Booking: No Booking Fee;
15 to 20 Business Days prior to the Confirmed Face to Face Booking: 25% of the Booking Fee;
10 to 14 Business Days prior to the Confirmed Face to Face Booking: 50% of the Booking Fee;
5 to 9 Business Days prior to the Confirmed Face to Face Booking: 75% of the Booking Fee;
Less than 5 Business Days prior to the Confirmed Face to Face Booking: 100% of the Booking Fee.

If a Confirmed Digital Booking is cancelled by the Client the following fees will apply:

prior to the completion of the pre-production phase of the Services: 30% of the Booking Fee;
prior to the completion of the mid-production phase of the Services: 50 % of the Booking Fee;
prior to the completion of the post-production phase of the Services: 90% of the Booking Fee.

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