CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support

Description

Duration

2 Days

12 CPD hours

This course is intended for

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Overview

How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App. How to use Citrix Director to gather information and interact with user sessions. A methodology to approach user related issues to minimize time to resolution. An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately

Fundamental Architecture for the Help Desk Role

Citrix Director and its role in Help Desk Support

Providing and Troubleshooting End User Access

Citrix Workspace App

User Sessions

Printing