Description

Duration

5 Days

30 CPD hours

This course is intended for

The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff

Overview

Upon completing this course, the learner can meet these overall objectives:
Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
Configure CUCM to support IP Phones
Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client.
Configure CUCM to route calls to internal and PSTN destinations
Configure User accounts and multi-level administration
Demonstrate the use of Self Care Portal functionality
Configure user features, including Hunt Groups, Call Pickup, and Call Park.
Define the capabilities of and demonstrate the Bulk Administration Tool
Define the SMART Licensing model for Cisco Unified Communications
Demonstrate the use of the Unified Reporting tool
Demonstrate the use of the Dialed Number Analyzer
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Explore Cisco Unity Connection version features and functions
Use the various applications, tools, and reports that are available in Cisco Unity Connection

Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.

Define Collaboration Technology and Benefits

Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments

Describe On-Premise Collaboration Deployments

Describe Cisco's Collaboration Endpoints

Describe Cisco Collaboration On-Premise Edge Solutions

Describe Cisco's Collaboration On-Premise Conferencing Solutions

Describe Cisco Cloud Services

Administering Initial Parameters for Cisco Unified Communications Manager

Understand the On-Premise Collaboration Deployment Models

Describe The Cisco Unified CM Cluster Services

Define Network requirements for Collaboration

Define Network Services for Collaboration Navigate Cisco Unified CM Discovery

1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery

2: Configure the Cisco UCM Core Systems Settings

Exploring Endpoints and the Registration Process

Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint

Describe Power Over Ethernet

Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings

Discovery 4: Deploy an IP Phone Through Auto and Manual Registration

Discovery 5: Administer Endpoints in Cisco Unified Communications Manager

Managing Users in Cisco Unified Communications Manager

Analyze Cisco UCM Users Types and Settings

Describe Methods for Authenticating Cisco UCM Users

Discovery 6: Create Local User Accounts

Discovery 7: Adding Users in Cisco Unified Communications Manager

Describing a Basic Dial Plan

Describe the Concepts of a Dial Plan and Call Routing

Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns

Discovery 8: Create a Basic Dial Plan

Describing Class of Service

Explore the Concepts of Class of Control

Discovery 9: Explore Partitions and Calling Search Spaces

Discovery 10: Explore Private Line Automatic Ringdown (PLAR)

Enabling Endpoints and Features

Configure a Cisco Jabber Endpoint in Cisco UCM

Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility

Discovery 12: Implement Mobility

Implementing Media Resources in Cisco Unified Communications Manager

Media Resource Overview

Media Resource Selection and Access Control Audio and Video Conference

Bridge Devices Audio and Video Conference

Bridge Integration Options

Discovery 13: Configuring Media Resources

Reporting and Maintenance

Explore the Troubleshooting Process

Describe Reporting and Maintenance Tools

Describe the Cisco Real-Time Monitoring Tool

Discovery 14: Use Reporting and maintenance Tools

Describing Cisco Instant Messaging and Presence

Describe Cisco IM and Presence Features and Architecture Clustering

Describe Cisco IM and Presence Components and Communication Flows

Enabling Jabber

Cisco Jabber Deployment Modes

Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows

Configure Unity Connection Integration

Overview of Cisco Unity Connection

Integration SIP Integration Typical Integration

Mistakes Integration Considerations

Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM

Discovery 17: Configure Voicemail Users

Configuring Cisco Unity Connection Call Handlers

Call handler Overview System

Call Handler Caller Input Operator

Call Handler Goodbye

Call Handler Directory Handler

Interview Handler

Troubleshooting Cisco Unity Connection

Overview of Cisco Unity Connection

Troubleshooting Options Integration

Troubleshooting Tools Cisco Real-Time Monitoring Tool

Discovery 18: Troubleshoot Cisco Unity Connection

Additional course details:

Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Cisco Administering Collaboration Environments (CLACE)

By Nexus Human

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