Booking options
Price on Enquiry
Price on Enquiry
Delivered Online
5 days
All levels
5 Days
30 CPD hours
This course is intended forThe primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff
OverviewUpon completing this course, the learner can meet these overall objectives:
Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
Configure CUCM to support IP Phones
Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client.
Configure CUCM to route calls to internal and PSTN destinations
Configure User accounts and multi-level administration
Demonstrate the use of Self Care Portal functionality
Configure user features, including Hunt Groups, Call Pickup, and Call Park.
Define the capabilities of and demonstrate the Bulk Administration Tool
Define the SMART Licensing model for Cisco Unified Communications
Demonstrate the use of the Unified Reporting tool
Demonstrate the use of the Dialed Number Analyzer
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Explore Cisco Unity Connection version features and functions
Use the various applications, tools, and reports that are available in Cisco Unity Connection
Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.
Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....