Booking options
£1,195 - £1,295
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Cross-Team Synergy & Conflict Resolution: 1 Day Course in Newcastle
By Mangates
(1)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered In-Person
Full day
Intermediate level
Dates
- Delivered In-Person in Newcastle• to£1,195 - £1,295
- Delivered In-Person in Newcastle• to£1,195 - £1,295
- Delivered In-Person in Newcastle• to£1,195 - £1,295
- Delivered In-Person in Newcastle• to£1,195 - £1,295
- Delivered In-Person in Newcastle• to£1,195 - £1,295
Description
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview
This course provides essential skills and tools to resolve conflicts and improve collaboration within cross-functional environments. You will learn proven conflict-management frameworks, mediation techniques, negotiation strategies, and communication methods that strengthen relationships and drive team performance. Through structured modules and practical activities, you will discover how to transform conflicts into opportunities, reduce misunderstandings, and build a cooperative team culture that supports organizational success.
Learning Objectives
By the end of this course, you will be able to:
Identify conflict triggers and root causes in cross-functional settings.
Use communication strategies that improve understanding and reduce tension.
Apply conflict-resolution models to real workplace situations.
Facilitate mediation and structured conflict conversations.
Strengthen collaboration through teamwork and alignment frameworks.
Improve negotiation outcomes with structured approaches.
Build trust and a positive conflict culture across teams.
Target Audience
Managers, HR professionals, team leads, cross-functional coordinators, supervisors, and anyone responsible for guiding team communication, productivity, and conflict resolution.
Why Choose This Course?
This course blends practical conflict-resolution frameworks with real-world collaboration strategies. The trainer brings extensive experience in organizational behavior, communication dynamics, and cross-functional team development. You will not only learn actionable tools, but also practice them through engaging activities designed for real workplace relevance and lasting impact.
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Want to train your entire team?
This course can be delivered as a customized in-house program tailored to your team’s structure, challenges, and communication needs. Modules, examples, and activities can be adapted to match your organization’s environment and desired outcomes, creating a more targeted and effective learning experience.
Contact us today to schedule a customized in-house session: corporate@mangates.com
Agenda
Module 1: Understanding Workplace Conflict
Explore causes and patterns of interpersonal and cross-functional conflict.
Learn how conflict affects productivity and collaboration.
Understand healthy vs. unhealthy conflict responses.
Icebreaker
Module 2: Conflict Resolution Models & Techniques
Study conflict-handling frameworks and practical application steps.
Learn how to diagnose conflict type and choose the right approach.
Explore escalation management and conflict prevention methods.
Case Study
Module 3: Communication Strategies for Effective Resolution
Learn active listening and clarity techniques to reduce tension.
Understand assertive communication for constructive dialogues.
Explore message-framing techniques to avoid misunderstandings.
Activity
Module 4: Mediation Skills for Cross-Functional Teams
Learn structured mediation steps for resolving disputes.
Understand emotional management during conflict conversations.
Explore third-party facilitation for neutral problem-solving.
Simulation
Module 5: Negotiation Skills for Collaborative Outcomes
Learn interest-based negotiation for mutually beneficial solutions.
Understand negotiation styles and their workplace impact.
Explore strategies for balancing needs within diverse teams.
Activity
Module 6: Collaboration Frameworks for Team Synergy
Discover models that enhance alignment across functional groups.
Learn shared-goal communication techniques for cohesive teamwork.
Explore responsibility distribution for smoother collaboration.
Role Play
Module 7: Building a Sustainable Culture of Trust
Learn methods for strengthening trust across departments.
Understand psychological safety as a foundation for collaboration.
Explore long-term strategies for reinforcing conflict-mindful behaviors.
Activity
Frequently Asked Questions
1. Why do some group discussions suddenly turn difficult?
This often happens due to unclear communication, strong opinions, or unmet expectations within the group.
2. Is difficult group behaviour always a negative sign?
Not always—sometimes it highlights important issues that need attention and can lead to better outcomes if managed well.
3. How can quiet members be encouraged to participate?
Creating a safe environment, asking open-ended questions, and directly inviting input can help increase participation.
4. What should be done when one person dominates the group?
Set clear boundaries, acknowledge their input, and gently redirect the conversation to include others.
5. Can conflict in groups actually be beneficial?
Yes, when handled properly, conflict can bring new ideas, improve decision-making, and strengthen team relationships.
6. How can emotions be managed during tense group situations?
Staying calm, listening actively, and focusing on solutions rather than personal reactions helps manage emotions effectively.
7. What is the biggest mistake people make in group discussions?
Reacting impulsively instead of listening and understanding different perspectives.
8. How can trust be built within a group?
Through transparency, respect, consistent communication, and encouraging open dialogue.
9. Is it possible to change group behaviour quickly?
While lasting change takes time, small actions like clear communication and setting expectations can create immediate improvement.
10. How can feedback be given without causing conflict?
By being constructive, specific, and focusing on behaviour rather than the individualDo I need to bring anything?
No preparation or materials are required.
Location
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