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Strategic & Communication Skills
By Janets
(160)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
9 hours 2 minutes
All levels
Description
Register on the Strategic & Communication Skills today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.
The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.
Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion.
The Strategic & Communication Skills is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.
The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!
What You Get With The Strategic & Communication Skills
Receive a e-certificate upon successful completion of the course
Get taught by experienced, professional instructors
Study at a time and pace that suits your learning style
Get instant feedback on assessments
24/7 help and advice via email or live chat
Get full tutor support on weekdays (Monday to Friday)
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Certification
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Who Is This Course For:
The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.
Requirements:
The online training is open to all students and has no formal entry requirements. To study the Strategic & Communication Skills, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.
Course Content
Section 01: Basic Communication Skills | |||
Definition of Communication | 00:03:00 | ||
Elements of Communication | 00:04:00 | ||
Communication Styles | 00:03:00 | ||
Steps in Communication Process | 00:01:00 | ||
Step 1 of Communication Process | 00:02:00 | ||
Step 1 Explained - Goal and preparation | 00:05:00 | ||
Step 1 Explained - Practicing Positive Intent | 00:02:00 | ||
Step 1 Explained - Understanding Assumptions | 00:06:00 | ||
Step 2 of Communication Process | 00:08:00 | ||
Characteristics of Clear Message | 00:04:00 | ||
Three Different Communication Styles | 00:06:00 | ||
Assertive Communication Style | 00:02:00 | ||
Body Language and Signals | 00:03:00 | ||
Third Step in Communication - Seeing Feedback | 00:04:00 | ||
Listening Skills - Listen with Compassion | 00:04:00 | ||
Listening Skills - Meaning of Paraphrasing | 00:02:00 | ||
Ways to Improve Communication and Knowledge Check | 00:05:00 | ||
Increase Effectiveness of Communication | 00:08:00 | ||
8 Guidelines for Giving Praise and Feedback | 00:05:00 | ||
Additional Tips for Effective Communications | 00:09:00 | ||
Section 02: Communication in Organisations & Strategic Communications | |||
Communication Requirements in Business | 00:08:00 | ||
Skills required in corporate communication | 00:06:00 | ||
Interactive Communications | 00:08:00 | ||
Reason why Communication Fails | 00:03:00 | ||
Communication Channels and Their Problems | 00:06:00 | ||
Indications of Incompetent Communication | 00:06:00 | ||
Other reasons for Communication failure | 00:04:00 | ||
Strategic Communication Liner Model | 00:05:00 | ||
Strategic Communication Adaptive Model | 00:04:00 | ||
Strategic Communication Interpretive Model | 00:04:00 | ||
Strategic Communication in Public Communication | 00:09:00 | ||
Resources and Audience for Strategic Public Communication | 00:07:00 | ||
Source of Strategic Communication | 00:05:00 | ||
Strategic Communication - Summary of three models | 00:12:00 | ||
Strategic Communication - Guidelines for Interpretative Models | 00:05:00 | ||
Strategic Communication - Public Communications | 00:11:00 | ||
Internal Communication - Orientation | 00:09:00 | ||
Internal Communication - Moral Compansation and Benefits | 00:07:00 | ||
Internal Communication - Organisation Change | 00:07:00 | ||
External Communication - Issues Management | 00:06:00 | ||
External Communication and PR | 00:05:00 | ||
External Communication - Issue Management - Organisation Response | 00:13:00 | ||
External Communication - Image Management and Issue Advocacy | 00:06:00 | ||
External Communication - Risk and Crisis Communication | 00:10:00 | ||
Case Study on Corporate Strategic Communication | 00:09:00 | ||
Section 03: How to Make Strategic Communication Plans | |||
What is Strategy? | 00:06:00 | ||
What is Communication Strategy? | 00:05:00 | ||
When Communication Strategy is required | 00:04:00 | ||
Why Communication Strategy is required | 00:03:00 | ||
Information we need before making strategy | 00:08:00 | ||
Setting Goals and Identify Audience | 00:08:00 | ||
Catagorise your Audience to help draft right message | 00:04:00 | ||
Drafting Message to cater your audience | 00:04:00 | ||
Channels and Timing of Communication | 00:05:00 | ||
Resources risk and Evaluation of communication strategy | 00:04:00 | ||
Summary of Communication Strategy | 00:03:00 | ||
Strategic Communication Plan Template | 00:04:00 | ||
Strategic Communication Plan | 00:04:00 | ||
Difference between Strategic and Tactical Communication | 00:03:00 | ||
Traditional Planning and why Refreshed Approached | 00:05:00 | ||
Change Management - What are concerns? | 00:03:00 | ||
Refreshed Approach to Communication Planning | 00:07:00 | ||
Possible Problems in Communication Plan, Success measurement | 00:06:00 | ||
Measure, Feedback and Manage Cynics | 00:03:00 | ||
Social Aspects of Communication Strategy | 00:12:00 | ||
Additional Planning on Social Aspects of Communication Strategy | 00:04:00 | ||
Strategic Communication - American Airlines Case Study | 00:33:00 | ||
Section 04: Group Discussions Skills | |||
How to Succeed in Group Communication | 00:10:00 | ||
Defining Group Communication | 00:08:00 | ||
Elements of Group Communication and Types of Group | 00:08:00 | ||
Advantages and Disadvantages of Group Discussion | 00:08:00 | ||
How to prepare for group Discussion | 00:07:00 | ||
Practice for group Discussion and other aspects | 00:08:00 | ||
Dos and Don't group Discussion | 00:08:00 | ||
Section 05: Communication Skills for Conflict Resolution | |||
Summary of previous class | 00:05:00 | ||
What is conflict - class discussion? | 00:07:00 | ||
Communication in Conflict | 00:08:00 | ||
Meaning of Positive intent in difficult situations | 00:09:00 | ||
Positive Intent - Example | 00:05:00 | ||
De-escalating Emotions as a method to communicate in Conflicts | 00:06:00 | ||
Detached Responsibility method in resolving conflicts | 00:13:00 | ||
Keys to handle Angry Peoples | 00:06:00 | ||
Keys to deal with denial | 00:04:00 | ||
Uncovering Hidden Agendas | 00:06:00 | ||
Giving Negative Feedback | 00:09:00 | ||
Receiving Negative Feedback and Exercise | 00:08:00 |
Frequently Asked Questions
Are there any prerequisites for taking the course?
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
Can I access the course at any time, or is there a set schedule?
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
How long will I have access to the course?
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Is there a certificate of completion provided after completing the course?
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
Can I switch courses or get a refund if I'm not satisfied with the course?
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
How do I track my progress in the course?
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
What if I have technical issues or difficulties with the course?
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
About The Provider
Janets
London
(160)Janets is an online platform where learners come to learn, and evolve. From the very beginning, the aim of this platform was to create an ever-growing community of avid learners instead of just delivering formulaic education. Emphasising on making the learners equipped for the fu...
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