Student Enrolment Terms & Conditions

Welcome

These Student Enrolment Terms & Conditions form the agreement between you and Elevate Training Academy when you enrol on one of our courses.

They explain your rights and responsibilities as a learner together with the Academy's responsibilities to you. By booking a course, you confirm that you have read, understood and agree to these Terms & Conditions together with the Academy's associated policies, including the Cancellation, Refund & Transfer Policy, Student Code of Conduct, Complaints & Appeals Policy and Privacy Notice.

Booking Your Course

Applications must be made through the Elevate Training Academy website, by telephone or another approved booking method.
Your place on a course is confirmed only once the required payment has been received and your booking has been accepted by the Academy.
All learners must be 18 years of age or over at the time their course begins. Proof of age may be requested.
Where a course has entry requirements or prerequisite qualifications, evidence must be provided within seven (7) days of enrolment unless otherwise agreed.
It is your responsibility to ensure you meet all entry requirements before booking.

Right to Study in the UK & Identification

Learners are responsible for ensuring they have the legal right to undertake their chosen course in the United Kingdom where applicable.
Elevate Training Academy reserves the right to request photographic identification (such as a passport, UK driving licence or other government-issued photo identification) before enrolment, during the course or prior to certification in order to verify a learner's identity.
Where applicable, the Academy may request evidence of a learner's immigration status, visa or permission to study in the United Kingdom.
If a learner is subject to immigration conditions or visa restrictions, it is the learner's responsibility to ensure that enrolment and attendance on the course complies with those conditions.
Failure to provide satisfactory identification or, where required, evidence of eligibility to study in the United Kingdom may result in the Academy postponing, refusing or cancelling enrolment until the required documentation has been provided.
Where a qualification requires identity verification under the requirements of the awarding organisation, learners must provide the requested documentation before certification can be issued.

English Language Requirements

As all courses, learning materials, assessments and practical training are delivered in English, learners are expected to have a sufficient standard of spoken and written English to:

understand course content and tutor instructions;
communicate safely and effectively during practical training;
complete written assignments, portfolio evidence and assessments; and
meet the requirements of the relevant awarding organisation.

Where the Academy reasonably believes that a learner's English language ability may affect their safety, participation or ability to successfully complete the course, the Academy reserves the right to request further evidence of language proficiency, recommend additional language support, postpone enrolment or refuse enrolment where appropriate.

Health Declaration, SEND & Reasonable Adjustments

By enrolling, you confirm that you are medically fit to participate in both the theory and practical elements of your course.
You must inform the Academy before booking if you have a medical condition, injury, disability or additional learning need that may affect your participation.
Elevate Training Academy is committed to providing an inclusive learning environment and will consider reasonable adjustments wherever reasonably possible in accordance with awarding organisation requirements.
Reasonable adjustments cannot compromise the competence standards required to achieve the qualification.

Equality, Diversity & Inclusion

Elevate Training Academy is committed to providing a safe, inclusive and professional learning environment where all learners are treated fairly, with dignity and respect.

The Academy is committed to promoting equality of opportunity and does not tolerate discrimination, harassment, bullying or victimisation on the grounds of age, disability, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marriage or civil partnership, or any other protected characteristic under the Equality Act 2010.

Any learner who engages in discriminatory, offensive or inappropriate behaviour may be subject to disciplinary action, which may include removal from the course where appropriate.

Course Fees & Payments

Short Courses & CPD Courses

Payment in full is required at the time of booking.

Vocational Qualification Courses

A non-refundable deposit is required to secure your place unless cancelled within any applicable statutory cooling-off period.
The remaining balance must be paid before the course begins unless an agreed instalment plan has been confirmed in writing.

Instalment Plans

Where an instalment plan has been agreed:

You remain responsible for payment of the full course fee.
Cancelling your course does not automatically cancel your payment agreement.
All instalments must be paid in full by completion of your course.
Certificates, transcripts and any evidence of achievement will not be released until all outstanding fees have been paid in full.

Consumer Cooling-Off Rights

If you book your course online, by telephone or by email as a consumer, you may have the right to cancel your booking within 14 calendar days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where you request that your course or access to digital learning materials begins during this period, you acknowledge that your statutory right to cancel may end once the course has commenced or digital learning materials have been accessed.

Cancellations, Refunds & Transfers

All cancellation, refund and transfer requests must be submitted in writing by emailing info@elevatetrainingacademy.co.uk.
Refunds and transfers are administered in accordance with the Elevate Training Academy Cancellation, Refund & Transfer Policy.
Where course fees have been paid in full:
- 28 days or more before the course starts – 100% refund
- 15–27 days before the course starts – 75% refund
- 8–14 days before the course starts – 50% refund
- 7 days or fewer before the course starts – No refund
Approved refunds are normally processed within 14 working days using the original payment method.
Transfer requests are subject to course availability and may be subject to an administration fee.

Learner Responsibilities

Learners are responsible for:

Attending all scheduled training sessions punctually.
Completing all required theory, practical and portfolio work within the required timescales.
Following tutor instructions and Academy policies at all times.
Treating staff, fellow learners, clients and models with courtesy, professionalism and respect.
Maintaining confidentiality during practical training.
Notifying the Academy promptly of any changes to their contact details, medical condition or circumstances that may affect their training.

Attendance, Practical Training & Conduct

Full attendance is required throughout your course.
Practical training may involve learners both providing and receiving treatments under tutor supervision.
Learners are expected to actively participate in all practical sessions unless prevented by a medical condition or other exceptional circumstances agreed by the Academy.
Learners may be required to provide suitable models for practical training or assessments.
Bullying, harassment, discrimination, abusive, dishonest or unsafe behaviour may result in disciplinary action or removal from the course without refund where appropriate.

Dress Code

Learners must maintain a professional appearance and a high standard of personal hygiene throughout their training.
Long hair should be tied back where appropriate and jewellery kept to a minimum during practical sessions.
Learners attending practical vocational qualification courses or practical CPD courses must wear suitable practical clothing appropriate to their course. This may include plain shorts, a plain T-shirt or polo shirt, and clean trainers or other suitable closed-toe footwear.
Clothing must allow unrestricted movement and appropriate access to treatment areas during practical training and assessment.
Learners who do not comply with the required dress code may not be permitted to participate in practical sessions until appropriately dressed.

Health & Safety

Learners must comply with all Health & Safety procedures, infection prevention and control measures, tutor instructions and risk assessments at all times.
Learners must not attend training under the influence of alcohol or illegal drugs.
Prescribed medication that may affect safe participation must be disclosed before practical training.
Smoking and vaping are only permitted in designated areas during scheduled breaks.

Fitness to Practise

Learners are responsible for ensuring they remain physically and mentally fit to participate safely throughout their course.
Where there are concerns regarding a learner's ability to participate safely, Elevate Training Academy may temporarily suspend practical participation until it is safe for the learner to continue.

Confidentiality

During practical training, learners may have access to confidential information relating to clients, models or fellow learners.
All confidential information must be treated with respect and must not be disclosed to anyone outside the Academy without appropriate permission.

Assessments & Certification

Learners must successfully complete all required theory, practical and, where applicable, portfolio assessments in accordance with the requirements of the relevant awarding organisation.
Theory reassessment fee: £30 per assessment.
Practical reassessment fee: £50 per practical assessment.
Learners remain fully responsible for the accuracy, originality and authenticity of all work submitted, regardless of whether Artificial Intelligence (AI) tools have been used.
All assignments, portfolios, practical assessments and assessment evidence must be the learner's own original work and comply with the academic integrity requirements of Elevate Training Academy and the relevant awarding organisation.
Elevate Training Academy reserves the right to use plagiarism detection software and AI detection tools to verify the authenticity and originality of all submitted work. Where concerns arise, learners may be required to explain, discuss or demonstrate their knowledge and understanding of any work submitted.
Plagiarism, collusion, contract cheating, falsification of evidence, impersonation, unauthorised use of Artificial Intelligence (AI), or any other form of academic misconduct will be treated as malpractice and may result in disciplinary action, assessment referral, disqualification from the assessment, removal from the course and/or notification to the relevant awarding organisation.
Learners are responsible for ensuring that all assessments, portfolio evidence and required documentation are submitted within the timescales specified by the Academy or the relevant awarding organisation.
Certificates will only be issued once:
- all theory and practical assessments have been successfully completed;
- all qualification requirements and practical competencies have been achieved;
- all required portfolio evidence has been submitted and verified (where applicable);
- all course fees have been paid in full; and
- all awarding organisation requirements have been satisfied.
Requests for replacement certificates may be subject to an administration fee in addition to any fees charged by the relevant awarding organisation.

Awarding Organisation Requirements

Where a qualification is regulated by VTCT Skills, Active IQ or another awarding organisation, learners must comply with all assessment regulations, quality assurance requirements and policies of that awarding organisation.

Communication

Important course information will normally be sent by email.
Learners are responsible for ensuring their contact details remain accurate and for regularly checking their email account, including junk or spam folders.

Mobile Phones & Electronic Devices

Mobile phones must be switched to silent during teaching and practical sessions.
Personal calls should only be taken during scheduled breaks unless there is an emergency.

Academy Equipment

Learners are expected to use Academy equipment safely and in accordance with tutor instructions.
Any faults, damage or breakages must be reported immediately.
Learners may be held responsible for the reasonable cost of repairing or replacing equipment damaged through negligence or misuse.

Social Media

Learners must not publish photographs, videos or identifiable information relating to clients, models, fellow learners or Academy activities on social media without prior written permission from Elevate Training Academy.

General Terms

Course manuals, presentations, videos, online learning resources and digital materials remain the intellectual property of Elevate Training Academy and must not be copied, reproduced, distributed, uploaded or shared without prior written permission.
Photography, audio recording and video recording during training sessions are prohibited unless authorised by the Academy.
Learners are responsible for their own personal belongings.
Personal information will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Elevate Training Academy reserves the right to retain assessment records, plagiarism reports and AI detection reports as part of its quality assurance, internal verification and awarding organisation compliance processes.
Complaints and appeals are managed in accordance with the Academy's Complaints & Appeals Policy.
Elevate Training Academy reserves the right to amend course dates, venues, tutors, timetables or course content where reasonably necessary.
Where the Academy cancels a course, learners will be offered either an alternative course date or a refund in accordance with the Cancellation, Refund & Transfer Policy.
Elevate Training Academy shall not be liable for delays or cancellations caused by circumstances beyond its reasonable control, including severe weather, flooding, fire, industrial action, utility failures, pandemics or government restrictions.
These Terms & Conditions are governed by the laws of England and Wales.

Acceptance

By enrolling on a course with Elevate Training Academy, you confirm that you have read, understood and agree to these Student Enrolment Terms & Conditions together with all associated Academy policies.

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