1267 Team Leader courses

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. Learning Objectives Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three goals of qualification and how to apply suitability, eligibility, and forecasting. Discover how to quickly qualify the appropriateness of a prospect to your offering. We will guide you how to use your emotional intelligence to subjectively assess how you feel about an account relative to a sales goal and adjust strategically. Learning Objectives Describe the big five categories for qualifying buyers, Identify the three goals of qualification, Create screen test questions to work with suitable and eligible prospects, Apply your emotional intelligence for strategic guidance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Conflict is when two or more parties, with perceived incompatible goals, undermine each other's wants or needs. Establish the root cause of the conflict and understand how to apply the five conflict management strategies. Understand the pro's and cons of avoidance, competing and collaboration. We will guide you how to resolve conflict and how to find effective resolutions to difficult conversations. Learning Objectives Explain the root cause of all conflict, Apply five conflict management strategies, Implement steps to manage or resolve conflict, Apply effective steps for conducting difficult conversations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The single greatest motivator at work is recognition for a job well done. We will show you the difference between intrinsic and extrinsic rewards. Discover the benefits of employee recognition and ways to establish a peer-to-peer recognition culture. Rewards are generally a tangible prize and can help motivate the team to achieve your goals. Learning Objectives Describe the single greatest work motivator for high-performance, Identify the difference between rewards and recognition, Create a peer-to-peer recognition culture, Apply guidelines for rewards and recognition Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

You will be an example and catalyst for the change process. If people note that you are against the change you will not meet your desired goal. This course will help you to focus on implementing six targets for change and what the outcome will look like. You will learn an approach to initiate change following five criteria for worthwhile results. Learning Objectives Identify the primary role of leaders, Apply six targets for change, Apply five criteria for worthwhile results, Explain the importance of continuous learning for leaders Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Learn how to make the most of your time by implementing guidelines that is smart, measurable, achievable, relevant and time based. With accurate goal setting, you will maximize your efficiency as well as your effectiveness and in doing so, learn how to record and track your progress throughout the duration of a specific task, or even merely throughout your normal routine day. You will be able to schedule recurring activities without having anxiety about where you'll have to find the time. Learning Objectives Schedule goals and activities, Find hidden time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with 'personalism.' Learning Objectives Explain the Primary Effect's influence on first impressions, Apply 10 tips for great greetings, Identify how to use name tags and professional greeters when appropriate, Implement effective greeting words choices Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The benefits of team decision-making include more diverse information, multiple perspectives, greater understanding, knowing next steps, and better buy-in. Use decision-making in teams when you need support, the impact is significant or controversial, you need other expertise, and want to spread the risk. Understand how to prepare for team decision-making by allowing for pre-work and use the three techniques for team-decision making. Learning Objectives Explain the benefits of team decisions, Implement strategies to prepare for team decision-making, Apply three methods for team decisions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you to understand the difference between leading and managing change. The big challenge is how people will respond to change in their various roles. We will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams and communicate regular updates on the progress. Learning Objectives Explain the difference between leading and managing change, Implement elements for thriving in change, Apply guidelines for effective change transitions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

A crisis is an urgent demand for change that must be addressed immediately. Identify the main cause of a crisis as it is often people-related. Crisis management merely controls the problem and crisis resolution must end the situation. Understand how to prevent, manage and eliminate a negative impact. Discover the six steps to crisis resolution and how do you ensure that you learn from a crisis? Learning Objectives Explain the difference between a crisis and a problem, Identify the main causes of crisis, Implement six steps to crisis resolution Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams